Ways to settle your bill

When making payment, please always remember to include a completed remittance advice, which you can find at the bottom of your invoice. This will ensure that your bill is processed smoothly, and that there is no outstanding balance on your next bill. It also means we can focus on providing even better services for all our customers.

For your convenience, there are a number of ways for you to settle your bill.


Please send the check together with the completed remittance advice to the address below.

Payee: Federal Express (Australia) Pty Ltd
Address: P.O. Box 2767, GPO Melbourne, VIC 3001, Australia

Fund Transfer

Instruct your bank to transfer funds to the account below, and then fax the completed remittance advice to 02-8223-9568, or notify us by sending an e-mail to fscau@fedex.com. Please remember always to include your account number, invoice number, and the payment amount in your e-mail.

Bank Account Name: Federal Express (Australia) Pty Ltd
Bank Name: Citibank
Bank Address: Level 25, Citigroup Centre, 2 Park Street, Sydney, NSW 2000, Australia
Bank Account No.: 106351007
Bank Code: 242
Branch number: 000
Swift Code: CITIAU2X

Credit Card

If you wish to pay by credit card, please call 1300 307 7777

Credit Note

When using a credit note to offset an invoice, please be reminded that the credit is only applicable to the invoice number stated on the note. In addition, if full payment has been made for a disputed invoice before you have received a credit note, kindly notify us by e-mailing to fscau@fedex.com.

If you have any questions regarding payment procedures, please contact our Revenue Operations team.

 Billing Hotline:  13 26 10 (press 2, 3 for Invoicing)
 Fax No.:   02-8223-9400
 E-mail:  fscau@fedex.com


Remittance Slip

Please return this completed slip with your payment to ensure your account is updated in a timely manner. Thank you.

Remit to:
Federal Express (Australia) Pty Ltd
P.O. Box 2767
GPO Melbourne
VIC 3001, Australia