Customer Support

Please follow the steps below to open a FedEx account:

• Go to the Open a FedEx Account page.
• Select your preferred account type: Corporate or Personal account.
• Follow the steps and complete the required fields.
  
  

In order to ship online using FedEx Ship Manager^TM at fedex.com, a FedEx account and a fedex.com login are required. You can first open a FedEx Account online and then get a fedex.com login.

If you want to ship online using the full range of FedEx Ship Manager services on fedex.com, a FedEx account and a fedex.com login are required. You first need to open a FedEx account, which you can either do online or by contacting Customer Service, and then you need to register for a fedex.com login ID and password.

For more information on what you need to ship a package, visit our online Service Guide.

FedEx commitment times and rates vary depending on different service types. FedEx International Priority^® has a shorter transport time and a higher rate than FedEx international Economy Service^®.
Go to International Services and Solutions to select the service that meets your needs.

Yes, it's easy to prepare your shipments online. If you already have a FedEx account number, logon to FedEx Ship Manager at fedex.com to process your shipment. Print out your shipping labels on a laser printer, and you're ready to ship.

Find out everything you need to know before you ship any package through our comprehensive online Tools for Shipping.

Recognizing that your deadlines can vary from day to day, FedEx provides three delivery options: FedEx International First^® ;for shipments from select origins to select destinations, International Priority^® for overnight delivery to the U.S. and key destinations in Asia and Europe, and International Economy^® ;for time definite delivery worldwide. For specific delivery commitments based on your shipment's origin and destination, please go to the Get Rates & Transit Times application on fedex.com.

Generally it is not possible to change the service type or delivery time of the shipment once it has been shipped.
Please contact Customer Service to confirm if changes can be made.

The window for cancelling a shipment is quite tight, but shipments can be cancelled using FedEx Ship Manager at fedex.com. Logon to FedEx Ship Manager at fedex.com and click on the Ship History tab. Select the shipment and click on the Cancel button.

Yes. FedEx Ship Manager at fedex.com allows you to reprint shipping labels and/or international documentation. FedEx labels and documents may be reprinted up to 12 hours after they are processed, or until midnight local time (whichever comes first). Click on the Ship History tab, select the shipment, and click on the Reprint button.

If you have the package tracking number, you can access the delivery city and signature information on fedex.com using the Track Shipment application.

If you need further detailed delivery information, including exact address, please call us at 13.26.10.

If you are the shipper, you may contact FedEx at 13.26.10 to change the delivery address.

For inbound shipments --- The Shipper's authorization may be required for certain commodities. A service charge will be billed to the account the shipment is charged to. Reroute charges may vary according to the service type. Please contact Customer Service at 13.26.10 for more details.

For outbound shipments --- Reroute does not cover change of delivery address other than the city indicated on the AWB. If you request to change the delivery address from one city to another city, it is not simply a reroute but a redirection of the shipment and a new shipment with additional shipping charges will be applied. The Shipper's authorization is required.

No matter if it is an inbound or outbound shipment, change of delivery address is an exception service and we can not make any assurances in their execution.

FedEx has a variety of shipping options:
For FedEx Express shipments, we offer several services that each provides delivery by a certain time.

Please contact FedEx Customer Service at 13.26.10 if you want to arrange a specific delivery time for your shipment. Please note, the arrangement is dependent upon availability and location.

Yes. Please ensure you keep a record of your booking number. If a booking number is not available, please contact FedEx Customer Service.

You must have an account number to order free FedEx Supplies.
Select the desired supplies and quantity. Fill in your address along with other details and click Submit to complete your order

If you have the package tracking number, you can access the delivery city and signature information on fedex.com using the Track Shipment application.

If you need further detailed delivery information, including exact address, please call our Customer Service team at 13.26.10.

Yes, you can request a refund or credit of your transportation charges if your shipments do not arrive by the delivery commitment time as published on fedex.com. For more information, please visit the Service Guide and look for the money-back guarantee in the Terms and Conditions section.

For questions related to Billing Online, please visit FedEx Billing Online Frequently Asked Questions.

There are no Saturday deliveries in Australia.

If you would like to see the estimated transit time before you process your shipment, please go to Get Rates & Transit Times, complete the required information and click the Get Transit Time button. To see the estimated delivery date of a package in transit, please go to FedEx® Tracking.
Delivery days and times vary by service type. Typically deliveries occur during normal business hours and depends on the service selected.
Please check back periodically to receive the latest status of your package using your tracking number and look for the estimated delivery date.

Specific delivery times vary by selected service type and delivery location, especially for rural areas.
For shipments to Australia:
International Priority: Monday through Friday between 9am and 5pm
International Economy: Monday through Friday between 9am and 5pm
Please see our Get Rates & Transit Times application on fedex.com to obtain an expected delivery time.

Shipments may move through regional sorting locations before arriving at their final delivery destination. Often shipments may not appear to be moving on the most direct route from the pickup location to the final delivery destination.

Go to FedEx Tracking, enter your tracking number and click Track to proceed.

To learn more about the status of your package, please visit FedEx Tracking Quick Help.

You can track the status of your package on fedex.com by inputting your tracking number and then by reviewing the Estimated Delivery Date. We are unable to specify an exact delivery time. Delivery times depend on the service selected, but typically occur during normal business hours.

If you do not have your tracking number, contact the shipper in order to obtain the tracking number. FedEx Customer Service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Contact us at 13.26.10.

Change of delivery address in the same destination country or territory is possible with an additional fee, which may be incurred if a new air waybill is needed for an intra-country transition.

If you are the Australia consignee of the shipment, a shipper’s authorization may be required depending on the commodity type and shipment declared value.

Change of delivery address is an exception service, and execution is not guaranteed. The FedEx Money-Back Guarantee does not apply to shipments that are rerouted.

Please contact FedEx Customer Service at 13.26.10 to make arrangements to change a delivery address.

In most cases, FedEx will attempt to deliver your package three times before returning it to the shipper.

When courier is unable to leave your package, he/she will leave a tag on your door, informing you the AWB# and next delivery attempt. You can also call customer service hotline to specify your available date/time or to hold the shipment at FedEx station for your self-pickup.

If you have the tracking number, you can access delivery city information and signature information on the Track Shipment application.

If you need the detailed delivery information (includes address), you can obtain a Signature Proof of Delivery online by using your tracking number and the shipper's or payer’s account number.

FedEx has a variety of shipping options:

For FedEx Express shipments, we offer several services that each provides delivery by a certain time. For inbound shipments, the delivery time within urban areas for priority/economy shipments is between 09:00 to 17:00 on a normal business day.

Please see our Get Rates & Transit Times application at fedex.com to view our delivery options. Please note, specific delivery times may vary by location, especially for rural areas.

Track the status of your package with your FedEx tracking number here.

If the tracking page indicates your shipment is on time, use the estimated delivery date as a guide for when your shipment will arrive.

If the tracking results do not answer your question, please contact FedEx Customer Service at 13.26.10 for further assistance.

If you do not have your tracking number, please contact the shipper to obtain the tracking number.

Shipments in the FedEx system receive updates at various points between pickup and delivery. It is not unusual for a shipment to go more than 24 hours without an update while in transit.

If there are no scans for the tracking number entered, contact your shipper to verify the tracking number is correct.

If you are the shipper, and it has been more than 24 hours since you dropped off the shipment or had the shipment picked up, please contact FedEx Customer Service at 13.26.10.

Customs and clearance delays occur for a variety of reasons. In general, clearance-delay information is available from the detailed tracking page, including the reason for the delay and recommended action. If additional information is required from the shipper or recipient, FedEx will attempt to contact them.

If there are no scans for the tracking number entered, contact your shipper to verify the tracking number is correct. If you are the shipper, and it has been more than 24 hours since you dropped off the shipment or had the shipment picked up, please contact us at 13.26.10.

Specific delivery times vary by selected service type and delivery location, especially for rural areas.
For shipments to Australia:
International Priority: Monday through Friday between 9am and 5pm
International Economy: Monday through Friday between 9am and 5pm
Please see our Get Rates & Transit Times application on fedex.com to obtain an expected delivery time.

Shipments may move through regional sorting locations before arriving at their final delivery destination. Often shipments may not appear to be moving on the most direct route from the pickup location to the final delivery destination.

Although we are able to provide the estimated delivery date information for many of our shipments, when a shipment encounters a delay or an exception in handling, we may not be able to accurately state when we expect the package to be delivered.

This information notes that there was an exception to the traditional in-person courier delivery. For example, perhaps no one was at the destination address so it was not left and delivery will be reattempted, or it was left without a signature because we had prior approval from the sender or recipient to do so.

You can choose from the following options:

- Drop your package off at a FedEx drop-off location

- Arrange for a courier pickup online

- Arrange for a courier pickup by calling Customer Service

- Schedule a regular pickup with Customer Service

You can find a FedEx location near you to drop off or pick up your FedEx Express shipments here.

You can arrange for a courier through pickup online or by contacting FedEx Customer Service at 13.26.10.
If you ship many packages each week and would like to schedule a regular pickup, please contact us.

Shipments in FedEx-provided packaging are not currently subject to dimensional weight pricing. Dimensional weight is a calculation of a shipment's weight based on the dimensional weight instead of its actual weight. To obtain a rate quote, you will need to provide shipment dimensions along with the actual weight of your shipment.

For all FedEx Express shipments to another country/territory, dimensional weight is calculated by the following formula: Length x Width x Height (all in cm or all in inches)/ factor number, which is provided by FedEx.

FedEx reserves the right to assess transportation charges based on dimensional weight for all shipments.

Yes. Only one reroute request per package is allowed to change a delivery address from what was originally on the air waybill or shipping label. The shipment reroute must be authorized by the sender.

A reroute includes a change to any one of the following:

• From one street address to another in the same city/state

• From Hold at FedEx Location instructions to a request for a delivery

• From delivery instructions to a request for Hold at FedEx Location

• From one Hold at FedEx Location to another in the same city/state

To reroute a shipment, call Customer Service and provide the following information:

• FedEx tracking number

• The new destination address and contact telephone number for the recipient.

Please note that the FedEx Money-Back Guarantee does not apply to shipments that are rerouted.

Yes, rerouting a shipment is possible; additional fees and restrictions may apply. There is no extra charge to hold packages for pickup instead of delivery; however, the person authorized to pick up the package will need to present a photo I.D. The FedEx Money-Back Guarantee does not apply to shipments that are rerouted.

FedEx reserves the right to determine the mode of transportation (including air, ground, or other carriers) to get your shipment to its new destination as quickly as possible. FedEx will attempt to honor the new delivery request, but verification and handling procedures may result in delays.

Visit our careers page for more information about how to apply for a position at FedEx Express.

We suggest that you explore the About FedEx section of the FedEx website. About FedEx offers a wealth of information about FedEx, press releases, and more.