FedEx Express Australia – Privacy Statement
FedEx Express regards privacy as an important right for our customers. Information provided to us by our customers is protected by our strict standards, upheld by policies and procedures that fully comply with Commonwealth Government privacy laws.
The information we collect from our customers is used for specific purposes, such as express delivery of customer shipments, customer assistance and service and for the continuous improvement of services to our valued customers. If this information is not provided to us, we may not be able to provide our customers with our services or deliveries. We also provide our customers' personal information to our business partners, such as our fulfilment house who sends out our customers' statements and marketing information. We may also disclose our customers' personal information to the external organisation to which we outsource our Customer Satisfaction research. Our customers are assured that personal information will not be shared with or disclosed to any other third party, without consent.
We may transfer some or all of our customers' personal information overseas to our related companies. Accordingly, we may transfer, hold or access personal information from various countries (for a list of countries click here). This is because we use a shared database for our customers. We only transfer data through encrypted technology for your and our security.
Subject to any legal restrictions, we give our customers access to their personal information on request, and where necessary, make corrections to any inaccurate or out of date information that you may advise us of. You may seek access to, and correction of, your personal information, by contacting the Privacy Officer, whose contact details are set out below.
As a customer, by providing us with your personal information you agree to us using and disclosing your information as set out above.
This consent to the use and disclosure of your personal information remains valid unless you alter or revoke it by giving us written notice.
If you have any concerns or complaints about how we handle your personal information, or if you have any questions about this policy, please contact the Privacy Officer, whose contact details are set out below.
In most cases we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may have the right, depending on the jurisdiction, to make a complaint to the applicable regulator.