Printable Version Customer Service


FedEx Online Chat

Representatives are available online Monday thru Friday, 8:00am to 5:00pm (EST), excluding holidays.

This tool provides access for people with hearing / speech impairment disabilities in accordance with Brazilian Law 6.523/08.




To contact FedEx via E-mail, Write To FedEx.


Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice
Tel: 0800-703-3339

Hours of Operation:
Monday - Friday, 07:30 - 20:00
Saturday, 08:00 - 02:00



File a Claim

You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).



Customer Technology Help Desk 

Tel: 0800-703-3339

Hours of Operation:
Monday - Friday, 07:30 - 20:00



Important Notice

Effective immediately, all checks (including checks for payment, travelers checks, & money orders), credit cards and ANY other commodity for payment are now prohibited for export and import. Please contact your local customer service department for further details.