Customer Service
For services and shipment information
3003-3339 Capitals and Metropolitan regions (local call charges)
0800-703-3339 other locations
Please dial +55 11 2169-7000 if calling outside from Brazil
| Hours of operation: | Monday - Friday, 07:30 - 20:00 | |
| Saturday, 08:00 - 14:00 |
Customer Technology Help Desk
3003-3339 Capitals and Metropolitan regions (local call charges)
0800-703-3339 other locations
| Hours of operation: | Monday - Friday, 09:00 - 18:00 |
FedEx Online Chat
Representatives are available online Monday thru Friday, 8:00am to 5:00pm (EST), excluding holidays.
This tool provides access for people with hearing / speech impairment disabilities in accordance with Brazilian Law 6.523/08.
To contact FedEx via E-mail, Write To FedEx.
Customer Call Center
For complaints, suggestions and cancelations.
0800-014-5555
| Hours of operation: | Monday - Friday, 07:30 - 20:00 | |
| Saturday, 08:00 - 14:00 |
File a Claim
You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Representative(s).
