Contact Us

FedEx is committed to delivering quality service, especially when you need our assistance. Just e-mail, write or call us.

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Contact FedEx Online

  • FedEx Online (CHAT)
    Representatives are available online Monday thru Friday, 8:00am to 5:00pm (EST), excluding holidays. This tool provides access for people with hearing / speech impairment disabilities in accordance with Brazilian Law 6.523/08.
  • Write to FedEx

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Customer Technology Help Desk

Capitals and Metropolitan regions (local call charges): 3003.3339
For other locations: 0800.703.3339


Hours of operation:
Monday - Friday, 09:00 - 18:00

Contact FedEx By Phone

For complaints, suggestions and cancelations: 0800.014.5555


Hours of operation:
Monday - Friday, 07:30 - 20:00
Saturday, 08:00 - 14:00

For Services and Shipment Information

Capitals and Metropolitan regions (local call charges): 3003.3339
For other locations: 0800.703.3339


Please dial 55.11.2169.7000 if calling outside from Brazil


Hours of operation:
Monday - Friday, 07:30 - 20:00
Saturday, 08:00 - 14:00

File a Claim

You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).