Customer Service

For services and shipment information

3003-3339 Capitals and Metropolitan regions (local call charges)
0800-703-3339 other locations
Please dial +55 11 2169-7000 if calling outside from Brazil

Hours of operation:   Monday - Friday, 07:30 - 20:00
    Saturday, 08:00 - 14:00

Customer Technology Help Desk

3003-3339 Capitals and Metropolitan regions (local call charges)
0800-703-3339 other locations

Hours of operation:   Monday - Friday, 09:00 - 18:00

FedEx Online Chat

Representatives are available online Monday thru Friday, 8:00am to 5:00pm (EST), excluding holidays.

This tool provides access for people with hearing / speech impairment disabilities in accordance with Brazilian Law 6.523/08.

To contact FedEx via E-mail, Write To FedEx.

Customer Call Center

For complaints, suggestions and cancelations.
0800-014-5555

Hours of operation:   Monday - Friday, 07:30 - 20:00
    Saturday, 08:00 - 14:00

File a Claim

You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Representative(s).