Contact Us – International Services
FedEx is commited to delivering quality service, especially when you need our assistance. Just e-mail, write or call us.
Contact FedEx Online For International Shipping Support
Our representatives are available online Monday through Friday, 8:00 am to 5:00 pm, excluding holidays.
This tool provides access for people with hearing / speech impairment disabilities in accordance with Brazilian Law 6.523/08.
Note: The CHAT link can become temporarily unavailable during high volume. Please SEND US AN EMAIL or try again later.
Customer Technology Help Desk
Capitals and Metropolitan regions (local call charges): 3003.3339
For other locations: 0800.703.3339
Hours of operation:
Monday - Friday, 09:00 - 18:00
For International Services and Shipment Information
Capitals and Metropolitan regions (local call charges): 3003.3339
For other locations: 0800.703.3339
Please dial 55.11.2169.7000 if calling outside from Brazil
Hours of operation:
Monday - Friday, 07:30 - 20:00
Saturday, 08:00 - 14:00
For complaints, suggestions and cancelations
0800.014.5555
Hours of operation:
Monday - Friday, 07:30 - 20:00
Saturday, 08:00 - 14:00
File a Claim
You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).
