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Printable Version Customer Service
FedEx Online Chat
Representatives are available online Monday thru Friday, 8:00am to 5:00pm (EST), excluding holidays.
This tool provides access for people with hearing / speech impairment disabilities in accordance with Brazilian Law 6.523/08.
To contact FedEx via E-mail, Write To FedEx.
Customer Service
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
Hours of Operation:
Monday - Friday, 07:30 - 20:00
Saturday, 08:00 - 02:00
File a Claim
You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).
Customer Technology Help Desk
Tel: 0800-703-3339
Hours of Operation:
Monday - Friday, 07:30 - 20:00
Important Notice
Effective immediately, all checks (including checks for payment, travelers checks, & money orders), credit cards and ANY other commodity for payment are now prohibited for export and import. Please contact your local customer service department for further details.