Customer Support
This tool provides access for people with hearing / speech impairment disabilities in accordance with Brazilian Law 6.523/08.
Note: The CHAT link can become temporarily unavailable during high volume. Please SEND US AN EMAIL or try again later.
Contact FedEx By Phone
Contact FedEx By Phone
For Information on Domestic Services:
Capitals and Metropolitan regions (local call charges): 4002-5050
For other locations: 0800-282-2282
For International Services and Shipment Information
Capitals and Metropolitan regions (local call charges): 3003.3339
For other locations: 0800.703.3339
Please dial 55.11.2169.7000 if calling outside from Brazil
Hours of operation:
Monday - Friday, 07:30 - 20:00
Saturday, 08:00 - 14:00
For Information on Invoicing, Credit & Collections:
3003.3339; for other locations: 0800.703.3339
Dial 1-7-2
Email: laccrobr@fedex.com
For complaints, suggestions and cancelations
0800.014.5555
Hours of operation:
Monday - Friday, 07:30 - 20:00
Saturday, 08:00 - 14:00
Customer Technology Help Desk
Capitals and Metropolitan regions (local call charges): 3003.3339
For other locations: 0800.703.3339
Hours of operation:
Monday - Friday, 09:00 - 18:00
File a Claim
You can file a FedEx Express claim by completing the online claim form.
Frequent questions
Check below the frequent questions which can help you.