Service, Regulatory Updates and Important Notifications
Effective at 12:01am (EDT) on August 29, 2025, the de minimis exemption for all international shipments sent to the U.S. is suspended, meaning duties and taxes now apply to all commercial imports valued at $800 (USD) or below.
To get complete details, please visit please visit U.S. tariffs and customs regulations.
Service Disruptions
October 29th, 2025
FedEx has experienced substantial disruptions at our Memphis hub due to severe weather. The weather has created potentially hazardous operating conditions, and the safety of our team members remains our number one priority.
Delays are possible for package deliveries across the U.S. with a delivery commitment of Wednesday October 29, 2025. Contingency plans are in place, and we are prepared to provide the best possible service as conditions allow.
We will continue working to minimize the impact on service and update this page.
Consistent with our Terms and Conditions, shipments delayed due to inclement weather are not eligible for a refund or credit under the Money-Back Guarantee policy.
June 13, 2025.
Dear Customer,
We would like to inform you that the standard operating procedure adopted by the Federal Revenue Auditors since November 26, 2024, was temporarily suspended on June 9, 2025.
As a result, import and export services have returned to their normal clearance timelines. Information about these timelines is available on our website fedex.com and through our customer service channels. International road transportation services have also returned to regular operations.
To know more about the status of your shipment, please contact our Customer Service Center via our website at fedex.com or at the following phone numbers:
- Customer Service Center
3003.3339 (capitals and metropolitan regions)
0800.703.3339 (other locations)
Sincerely,
FedEx
April 11, 2024
FedEx International Priority inbound and outbound service to and from Kyiv and the surrounding region in Ukraine has been reinstated. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.
Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.
All Russian and Belarusian FedEx International services continue to be suspended until further notice.
Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.
The Money Back Guarantee will remain suspended for all FedEx Express import, export, and domestic services in Europe until further notice.
Initially reported February 24, 2022
Regulatory Updates
Chile’s Tax Authority (SII – Servicio de Impuestos Internos) and Chile’s Customs Authority issued joint Resolution No. 103 (for SII) and No. 3507 (for Customs), which regulates the implementation of import processes for low value goods subject to SII’s Simplified Taxation Regime and the increases Chile’s duty de minimis from US$41 to US$500.
What has changed?
Starting on October 25, 2025, VAT will apply to the sale of low value goods shipped to Chile, when these goods are purchased remotely by natural persons in Chile from foreign e-commerce platform or vendors without legal presence in Chile. VAT will be collected by the foreign vendors at the time of purchase and remitted to SII directly (if the vendor is registered in SII’s Simplified Taxation Regime) or at the border.
Biological materials must be shipped with accurate descriptions of shipment contents and must be labeled, packaged, placarded, and declared in accordance with international, U.S. federal, and state regulations.
For details of what's required see CBP: Clearance of Biological Materials by U.S. CBP or Importing Shipments of Biological Specimens to the U.S.
Background
The U.S. de minimis provides for the duty- and tax-free entry of articles valued at $800 or less that are imported by one person on one day. Effective May 2, 2025, products of China and Hong Kong were no longer eligible for de minimis treatment and became subject to all applicable duties, taxes, and fees.
What has changed?
On July 30, 2025, President Trump issued an Executive Order (EO) titled “Suspending Duty-free De Minimis Treatment for All Countries.” This EO announced the elimination of de minimis treatment under 19 U.S.C. § 1321(a)(2)(C) for imports to the U.S., regardless of value, country of origin, mode of transportation, or method of entry. This change is effective for goods entered for consumption, or withdrawn from warehouse for consumption, on or after 12:01 a.m. Eastern Daylight Time on August 29, 2025.
Effectively, low-value shipments to the U.S. will no longer be eligible for de minimis treatment and will be subject to all applicable duties, taxes, and fees to be paid in accordance with applicable entry and regular payment procedures.
On July 27, 2025, the Mexican government announced an increase in the flat import tax rate from 19% to 33.5%, effective August 15, 2025. Click here for more information.
August 11, 2025
Dear Customer,
Effective Aug. 6, 2025, a new U.S. Executive Order established a 40% IEEPA tariff on goods of Brazilian origin.
Certain exemptions from these tariffs include (but are not limited to):
- Engines, parts, and components of civil aircraft and ground flight simulators
- Energy products, certain paper goods, word pulp, Brazil nuts, and orange juice
- Items currently subject to other trade remedy actions such as aluminum, copper, iron, steel, automobiles and auto parts
Tariff stacking implications:
- The new IEEPA tariffs generally apply in addition to the IEEPA reciprocal tariff, which is currently set at 10% for goods of Brazilian origin for a total of 50% IEEPA duties on covered imports of Brazilian origin.
Notes:
- The new Aug. 6 tariffs do not apply when goods are subject to existing or future actions under Section 232 of the Trade Expansion Act of 1962. Additional information on Section 232 and IEEPA – Reciprocal trade remedy actions can be found on the FedEx Regulatory News webpage.
- Goods currently eligible for de minimis treatment: Starting August 29, all imported goods sent through means other than the international postal network valued at or under $800 will be subject to all applicable duties and taxes.
- Please consult U.S. Customs and Border Protection for a complete list of updates
We remain focused on supporting our customers in adapting to the latest regulatory requirements. It is important for customers to have paperwork completed correctly ahead of pick-up so shipments can continue to move seamlessly through our network to their final destinations.
FedEx has an experienced team of clearance and compliance experts who are continuing to enable the movement of shipments across borders of the more than 220 countries and territories we serve. Our Regulatory Shipping News resource is also available for customers to stay up to date on the latest developments.
Sincerely,
FedEx
On April 7, 2025, the Mexican government published regulatory amendments modifying the simplified customs clearance process, adding information requirements for e-commerce transactions involving express shipments to be imported into Mexico. The regulatory amendments took effect on April 8, 2025, while the new information requirements will come into effect starting May 1, 2025. Please click here for more information.
U.S. Customs and Border Protection (CBP) is rolling out an automated capability to enforce the de minimis threshold that allows for the duty and tax-free entry of shipments with an aggregate value of USD 800 or less per person, per day. FedEx customers are reminded that if a recipient’s aggregated imported shipments exceed the $800 de minimis daily threshold, then informal or formal entries may be required—including payment of all applicable duties, taxes, and fees—and may be subject to delays as a result.
While the “per person, per day” de minimis provision is already actively enforced by CBP, we anticipate that automated enforcement of this provision will lead to more consistent and comprehensive treatment by CBP.
To avoid potential clearance delays, FedEx encourages customers to follow these best practices to remain in compliance with CBP guidelines:
- Provide precise cargo descriptions when creating shipments with FedEx. These guidelines include a precise product description, specific monetary value and currency, shipper and recipient details, as well as a Harmonized System (HS) code (where required). Vague merchandise descriptions violate CBP guidelines and may delay clearance.
- Ensure you are using the most updated version of FedEx shipping software.
- If inbound shipments are heading to fulfillment centers:
- Follow CBP’s guidance during shipment creation, including listing the consignee’s name as “[Merchandise Owner Name] c/o [fulfillment center name]”
- Contact your account executive for further details
To learn more about this regulatory update, please click here, and check additional support resources regarding “Global Commercial Invoice Basics”.
U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague or missing descriptions effective November 12, 2024. This rejection will make it impermissible to move shipments into the U.S. until complete data is submitted.
FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague or missing descriptions will be rejected by CBP and may incur delays.
Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys”, and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.
For guidance on how to provide an accurate goods description, please visit our fedex.com page. Additionally, click here to find support resources to learn more about this regulatory update.
The Kingdom of Saudi Arabia requires all customers shipping to and within the Kingdom to enter the “short address code/ National address” of the receiver/ consignee, to ensure faster delivery of your shipments.
This requirement is already in effect and, and has now become mandatory to follow, for all residents, citizens and companies operating inside Saudi Arabia.
If you have not already done so, please reach out to the receiver/ consignee of your shipment based in Saudi Arabia, for their “short address code/ National address” so that you may input the code when creating your shipments.
For more information on the “short address code/ National address”, please click here.
If you have further inquiries, please contact your Sales Representative or our Customer Service Support.
Exporting Food and Drug Administration (FDA) regulated products to the US has always required shippers to provide mandatory product information set by the FDA on their shipping documentation.
Recently the FDA increased the number of data elements required to complete shipping entries which included the addition of FDA Product and Intended Use Codes, preferably as part of the accompanying commercial invoice or on a separate information sheet. These are compulsory and make entering UNKNOWN (UNK) in any category no longer acceptable.
The new additions apply to all FDA-controlled commodities - medical devices, human and animal drugs and biological products - with the biggest impact being on medical devices. If any part of the accompanying shipping documentation is inaccurate or incomplete, such shipments will no longer be accepted for entry into the US.
As a result, in order to avoid shipment delays, we encourage all FedEx customers exporting FDA-regulated products to make sure their shipping documentation is accurate, complete and fully FDA-compliant.
For more information on how to check that your shipping documentation complies with the new regulations, please click here. Alternatively you can follow the guidelines provided on the FDA website.
IATA has reported that lithium batteries are now the preferred energy source for many consumer goods ranging from mobile phones and children's toys to cars and e-bikes. Such shipments are however considered dangerous goods and can pose a safety risk if not prepared in accordance with transport regulations. Click here to get more information.
Mitigate risk and improve safety
From now on, when you prepare shipments containing lithium batteries Section II (UN3481 & UN3091) using FedEx Ship ManagerTM at fedex.com please indicate which type(s) of lithium batteries you have included in your shipment.
As Section II lithium batteries are less regulated than other type of lithium batteries, your selection will help us increase their visibility throughout our network; and ensure the safety and integrity of your dangerous goods shipments until their final destinations.
Easy to use
- In the header at the top of this page, select Ship and then Ship online – all features
- Enter your login & password, if you are not logged in yet
- Select Ship and then Create a Shipment to complete your shipment details
- Under the Special Services (optional) section, select “Lithium Batteries/Cells” and the description that applies to your shipment:
- Lithium Ion Batteries/Cells packed with equipment (UN 3481 - Packing Instruction 966)
- Lithium Ion Batteries/Cells contained in equipment (UN 3481 - Packing Instruction 967)
- Lithium Metal Batteries/Cells packed with equipment (UN 3091 - Packing Instruction 969)
- Lithium Metal Batteries/Cells contained in equipment (UN 3091 - Packing Instruction 970)
To learn more
- Contact your FedEx Express Customer Services and ask for the Dangerous Goods Specialist
- Read more about lithium batteries in the IATA Dangerous Goods Regulations Manual available for purchase at iata.org. This manual contains information on lithium battery packing, marking, labelling & documentation.
Important Notifications
Effective Dec. 1, 2025
As we work to maintain the highest standards of safety and service for our customers and team members and manage the temporary reduction in fleet capacity while MD-11 safety reviews are underway, we are flexing our integrated air-ground network to provide continued connectivity. Due to the anticipated seasonal volume, the FedEx Money-Back Guarantee will be suspended for packages shipped on or after Dec. 1, 2025, for the following time-definite FedEx services, until further notice.
U.S. domestic:
FedEx First Overnight®
FedEx Priority Overnight®
FedEx Standard Overnight®
FedEx 2Day® A.M.
FedEx First Overnight Extra Hours*
FedEx Priority Overnight Extra Hours*
FedEx Standard Overnight Extra Hours*
*Contract Services
International (all lanes)**:
FedEx International First®
FedEx International Priority®
FedEx International Priority® Express
FedEx International Priority® Freight
FedEx International Priority DirectDistribution®
FedEx International Priority DirectDistribution® Freight
**Where service is offered
Initially reported Wednesday November 26, 2025
New postal code requirements for Baltics & Slovenia
Effective 29th September, postcodes will be required for all FedEx shipments to and from Estonia, Latvia, Lithuania and Slovenia. Without a full and accurate postcode, you will no longer be able to create shipping labels.
To prepare, we recommend that you update your address book now. Here are some links to help:
If you have any questions, please contact Customer Service or your sales representative.
Effective March 3, 2025, the residential delivery commitment times to select U.S. zip codes for FedEx International Priority® and FedEx International Priority® Express packages were extended.
These are the updated residential commitment times:
| Old Commitment Time | Commitment Time Effective March 3 |
|---|---|
| 12 p.m. | 1:30 p.m. |
| 5 p.m. | 8 p.m. |
These changes do not impact all U.S. zip codes and are limited to residential deliveries. Your final delivery commitment time will be displayed when your shipment is finalized.
The money-back guarantee has been reinstated for U.S. import shipments with a ship date of Feb. 11, 2025, or later.
The money-back guarantee was suspended for U.S. import shipments with a ship date between Jan. 29, 2025, and Feb. 10, 2025, for the following FedEx services:
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
The U.S. domestic and U.S. import and export services eligible for the money-back guarantee now include the following services for U.S. payers only
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx Standard Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight Extra Hours*
- FedEx Priority Overnight Extra Hours*
- FedEx Standard Overnight Extra Hours*
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
For specific shipment status information, track your shipment at fedex.com
Consistent with our Terms and Conditions, shipments delayed due to regulatory changes are not eligible for a refund or credit under the Money-Back Guarantee policy.
The money-back guarantee for all other U.S. and international package and freight services, FedEx Freight®, and FedEx Office® services remains suspended. The status of the money-back guarantee for these FedEx® services and additional FedEx services worldwide is being evaluated on an ongoing basis, and our focus remains on continuing to provide the best possible service to our customers during this period of uncertainty.
*Contract services
Effective April 15, 2024, the Oversize and Additional Handling Surcharges (dimension, weight, packaging, freight, and non-stackable) on eligible international multi-piece shipments will be charged on a per package/freight handling unit, instead of on a per shipment basis.
If you have questions or need further information, please visit our Service and Rate Guide in the “Rate Information” section at your local fedex.com page or contact your FedEx Sales representative.
As of January 8th, 2024, FedEx will reinstate its Money-Back Guarantee applicable to payors based in Latin America and the Caribbean (LAC), shipping to/from and within LAC (Export/Import), using the following international services: FedEx International First® (IF), FedEx International Priority® (IP), FedEx International Priority® Express (IPE), FedEx International Priority® Freight (IPF), and FedEx International Priority® Direct Distribution (IPD).
For more information, please visit our Terms & Conditions page.
Effective September 4, 2023, Peak Surcharge will be called Demand Surcharge.
During times of elevated shipping volumes, heightened demand for capacity, increased operating costs, and other strains on our network, FedEx may assess a Demand Surcharge.
Click here for more information on Demand Surcharge in effect, including applicable services, surcharge amounts, and effective dates.
Effective May 2, 2023, FedEx International Economy® services1 will be reinstated in Asia Pacific (APAC) to destinations worldwide. With this more economic option, customers will be able to import their less urgent shipments from APAC key markets into Latin America and the Caribbean2. This service resumption provides customers with more choices to meet their dynamic international import shipping needs.
Should you have further inquiries, please contact your Sales Representative or our Customer Service Support.
1FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.
2For details on specific origins and destinations, please check our Get Rates & Transit Times page.
Unauthorized use of FedEx® Business Names, Service Marks and Logos
FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.
Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.
Recognizing Phishing Scam E-mails and sms messages
Recognizing phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:
- Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.
- Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address fedex.com, such as fedx.com or fed-ex.com.
- Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.
- Spelling and grammatical errors and excessive use of exclamation points (!).
FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent e-mail or sms message that claims to be from FedEx, you can report it by forwarding it to abuse@fedex.com.
If you have any questions or concerns about services provided by FedEx, please review our services at FedEx Services or contact FedEx Customer Service.
The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.
Thank you for helping us identify and take action against e-mail & sms fraud.
NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.
FedEx does not require money transfers through third-party escrow services or online payment services prior to shipment delivery.
The use of the FedEx logo and name on these websites is unauthorized and our legal department will address this matter with the relevant authorities.
FedEx is committed to protecting the security and integrity of our network.
While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.
We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.
Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.
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