Printable Version Customer Service
FedEx Online Chat
Representatives are available online Monday thru Friday, 9:00am to 6:00pm (Local Time), excluding holidays.
To contact FedEx via E-mail, Write To FedEx.
Customer Service
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
800-36-3030 (within Chile)
| Customer Service Fax: | (56-2) 2361-6180 | |
| Customer Service Hours: |
24 hour service | |
| Customer Invoicing (transportation charges): | ||
| Customer invoicing Fax: | (56-2) 2361-6113 | |
| Invoicing Duties & Taxes: | (56-2) 2361-6000, 800-36-3030 (within Chile) | |
| Collections: | (56-2) 2361-6030 / 31 | |
| Hours of operation: | Monday - Friday, 9:00 - 18:00 |
File a Claim
You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).
Customer Technology Help Desk
For Technical assistance you call dial 800-36-3030
Select the language
Press 7 for More Services
Press 6 for Technical Assistance
Call today, a specialist will gladly take care of your doubts and questions.

