Customer Service

To contact FedEx via E-mail, Write To FedEx.

Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice


Tel: (56-2) 2361-6000
800-36-3030 (within Chile)

Customer Service Fax:   (56-2) 2361-6180
Customer Service Hours:
  24 hour service
Customer Invoicing (transportation charges):    
Customer invoicing Fax:   (56-2) 2361-6113
Invoicing Duties & Taxes:   (56-2) 2361-6000, 800-36-3030 (within Chile)

File a Claim

You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Representative(s).

Customer Technology Help Desk

For Technical assistance you call dial 800-36-3030
Select the language
Press 7 for More Services
Press 6 for Technical Assistance

Call today, a specialist will gladly take care of your doubts and questions.