Printable Version Customer Service


FedEx Online Chat

Representatives are available online Monday thru Friday, 9:00am to 6:00pm (Local Time), excluding holidays.




To contact FedEx via E-mail, Write To FedEx.


Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice
Tel: (56-2) 2361-6000
800-36-3030 (within Chile)
 

Customer Service Fax:   (56-2) 2361-6180
Customer Service Hours:
  24 hour service
Customer Invoicing (transportation charges): 
Customer invoicing Fax:   (56-2) 2361-6113
Invoicing Duties & Taxes:    (56-2) 2361-6000, 800-36-3030 (within Chile)
Collections:    (56-2) 2361-6030 / 31
Hours of operation:   Monday - Friday, 9:00 - 18:00



File a Claim

You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).



Customer Technology Help Desk

For Technical assistance you call dial 800-36-3030
Select the language
Press 7 for More Services
Press 6 for Technical Assistance

Call today, a specialist will gladly take care of your doubts and questions.