Remote Support

Live Remote Assistance


How to Get Support:


A member of our support team will talk with you first to determine the nature of the problem.

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.



How It Works:

Step 1:
Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.
Step 2:
You are prompted to download a small virus-free plug-in.
Step 3:
With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4:
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Step 5:
You are responsible for monitoring this session to ensure that no confidential information is inadvertently accessed and that no action is taken with respect to your system that may be unacceptable to you.
Step 6:
This session may be recorded. 

Live Remote Assistance
By clicking below and initiating this session, you are requesting and authorizing a FedEx support representative to have access to your system and the right to modify your system so as to provide technical support to your FedEx shipping application. This remote support is provided subject to the terms of the FedEx agreements applicable to your shipping solution.

Customer Name:
Company Name:  

Please fill out the fields above, type the code you received from your Representative and click the button to proceed.