Mon-Fri: 0800 to 2200
Sat: 0800 to 1800
Sun: No Service
Public Holidays other than Sun:
0900 to 1800
Enquiry for lithium battery shipments, press “6” after language selection.
For enquiries or assistance on FedEx automation products and applications, call us at (852) 2193.1455.
Mon-Fri: 0900 to 1900 (Cantonese dialect support)
Sat: 0900 to 1300 (Cantonese dialect support)
24 hours, 7 days a week (English & Mandarin languages support)
Voice Response Unit (VRU) speed dial numbers
|Schedule a pickup *||2 - 1 - 1|
|Check Flight Detail||2 - 2 - 1|
|Check Shipment Status||2 - 2 - 2|
|Check Freightage of Shipment||2 - 3|
|Supplies Ordering||2 - 4|
*Warm Reminder for scheduling a pickup:
After finished the steps of scheduling a pickup, please do not hang up the phone immediately as our VRU system will provide you an order number. Please record down the order number that you may need it for future enquiry about your pickup order.