Customer Service

Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.

Customer Service Hours

Monday through Friday from 07:30 hrs to 23:00 hrs
Saturday from 07:30 hrs to 18:00 hrs
Sunday: No Service
Public Holidays other than Saturday and Sunday from 08:30 hrs to 14:00 hrs
Public Holidays on Saturday from 08:30 hrs to 14:00 hrs

For online help, Write To FedEx.

FedEx is represented in Indonesia by a nominated Service Contractor. For more information about the FedEx services available from Indonesia please contact:

Company: P.T. Repex Perdana International
Toll Free Number: 0800 1 888 800
Non-Toll Free Number: (62) 21 7599 8800
Fax: (62) 21 7591 3212 Service Available: Export/Import

File A Claim

To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)

To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.

Download claim form