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Customer Service Hours

Monday through Friday from 07:30 hrs to 22:00 hrs
Saturday from 07:30 hrs to 18:00 hrs
Sunday: No Service
Public Holidays from 08:30 hrs to 15:00 hrs

For online help, Write To FedEx.

FedEx is represented in Indonesia by a nominated Service Contractor. For more information about the FedEx services available from Indonesia please contact:

Company: P.T. Repex Perdana International
Toll Free Number: 0800 1 888 800
Non-Toll Free Number: (62) 21 7599 8800
Fax: (62) 21 7591 3212 Service Available: Export/Import

File A Claim

To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)

To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.

Download claim form

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