Manage and pay invoices online

Once enrolled in FedEx Billing Online you have the option to receive a PDF copy of your invoice or credit note via email.

We will send the invoice to the email address provided during your account registration.

As soon as your invoice is available, it will be emailed to you as a PDF attachment.*

The emailed invoice is a redacted copy in line with General Data Protection Regulation. Find your original unredacted invoice in the FBO portal.

You can register for FedEx Billing by Email during the final step of your FedEx Billing Online registration process by selecting the option to Receive PDF invoices in your email.

If you're already a FedEx Billing Online customer but not yet enrolled in FedEx Billing by Email, you can enable this feature in just a few steps:

1. The FedEx Billing Online Administrator logs in to their account.
2. From the left-hand navigation menu, select Administration, then choose Application Settings.
3. Toggle the Invoice summary via Email switch to the right.
4. Click Save Settings to confirm the update.

By adding Primary Accounts, you can manage multiple FedEx accounts using a single user ID and password.

To add a Primary Account:

1. From the navigation menu, select Administration, then click Manage Accounts.
2. Above the Primary Accounts table, click Add Primary Account.
3. Follow the on-screen instructions, ensuring all required fields are completed accurately.

By linking accounts as Secondary Accounts, you can establish a Parent-Child relationship within FedEx Billing Online. This allows you to view all invoices across linked accounts under the Invoices section of the navigation menu.

To link a Secondary Account:

1. From the navigation menu, go to Administration and select Manage Accounts.
2. Locate the Primary Account you want to link to. Click the three blue dots next to it.
3. Select Link Secondary Account.
4. Enter the Account Number and Company Name, then click the Link Account icon.

• Primary Account:
  Allows you to manage and view invoices for that specific account independently.
• Secondary Account:
  When linked to a Primary Account, invoices from the Secondary Account(s) are consolidated and displayed under the Primary Account in the Invoices section.

1. From the navigation menu, select Invoices.
2. Click the relevant Invoice Number.
3. Scroll to the Shipments section.
4. Click the Tracking ID.
5. Click on Customs Document to open the Download Center.
6. Click Refresh to generate and populate the file.
7. Once the file is ready, download the document.

1. From the navigation menu, select Invoices.
2. In the Invoice Details list, use the Invoice Status filter.
3. Choose one of the following statuses:

• Open in Dispute
• Past Due in Dispute
• Closed in Dispute

To download or print a single invoice:

1. From the navigation menu, select Invoices.
2. Locate the invoice you want to print or download.
3. Click the three dots (kebab menu) to the left of the invoice line item.
4. Select Download PDF or Print.

Note: If you have a credit card account, the kebab menu may not appear. In that case, follow the steps below to download multiple invoices.

To download up to 10 invoices at once:

1. From the navigation menu, select Invoices.
2. Use the checkboxes to select up to 10 invoices.
3. Click the Download (Up to 10) icon.
   • This option is only enabled after selecting at least one invoice.
4. From the File Type drop-down menu, select your preferred format:
   • CSV, XLSX, TXT, XML, PDF, or XLS
5. From the Column Set drop-down, choose either:
   • All Columns
   • Invoice Columns
6. (Optional) Edit the file name in the File Name field.
7. Click the Create Download icon.
8. You will be redirected to the Download Center, where you can click the blue download arrow to download the file once it’s ready.

1. From the left-hand navigation menu, select Invoices.
2. Click the adjusted Invoice number from the overview.
3. Scroll down to the Payments and Charges section, then expand Transaction History. A list ofCredit Notes (PDF only) will appear.
4. Select the Credit Note you wish to download.
5. A new window will open containing the selected PDF Credit Note, ready for download.

1. From the left-hand navigation menu, select Invoices.
2. Press Ctrl + P or Command + P on your keyboard to open the print dialog in a printer-friendly format.
3. When the print options screen appears, click Yes to confirm your selection. This will generate the Statement of Account.
4. To download instead of printing, select “Save as PDF” in the print options.

If you believe there are incorrect charges on your invoice or on a specific shipment, you can submit a dispute online before making a payment.

To submit a dispute:

1. From the left-hand navigation menu, select Invoices.
2. Click on the Invoice Number containing the shipment you want to dispute.
3. Scroll down to the Shipments section.
4. Click on the relevant Tracking ID.
5. Click Dispute Shipment.
6. Select the appropriate Dispute Type.
7. Choose the Dispute Reason and complete the form with the required information.
8. Click Submit Dispute.

Yes. FedEx Billing Online allows you to generate custom reports based on your invoice data. You can create manual reports or set up Auto Downloads for automatic reporting.

To create a report manually:

1. From the left-hand navigation menu, select Reporting.
2. Click Create Report.
3. Click Apply New Filters and choose a Filter Set (optional).
4. Select the relevant Account Number.
5. Choose a Date Range.
6. Select the Status of the invoices you want to include.
7. Choose your Report Columns to customize the report layout.
8. Click Prepare Report for Download.

Your report will be available in the Download Center.

Click Refresh to populate the file if it hasn’t appeared yet.

Auto Downloads Option:
You can enable Auto Downloads, which automatically generates a report every time a new invoice is created. Once generated, the report will be available in the Download Center for easy access.