Duties and Taxes
Why do I have to pay Duty and Tax?
You may not have been expecting to receive a Duty and Tax Invoice so we’ve put together some Frequently Asked Questions to help you understand what these charges include.
If you have any further questions, please contact Customer Service.
What is Duty and Tax?
Customs Duty is a tax charged on all products shipped from outside of the EU. Controlled by Irish Customs & Revenue, the purpose of Duty is to bring the cost of imported goods up to the same cost as those produced within the EU to keep competition fair.
Who has to pay?
The person or business receiving the shipment is legally obliged to pay Duty unless the sender has agreed to accept these charges in the contract of sale.
What is the clearance administration charge?
FedEx pays the Duty and Tax charges on your behalf to ensure we can deliver your shipment as quickly as possible. This incurs an administration fee of 2.5% of the combined Duty and VAT charge or €15.00 (whichever is greater).
Why didn’t FedEx Express advise me of this at the time of delivery?
Where possible, we will contact you in advance with an estimated cost of Duties and Taxes prior to your shipment being assessed by Irish Customs. However, this is not always possible and we are often not aware of the charges levied until after we have delivered your package.
I paid Tax when I purchased this item
Goods purchased from outside of Ireland may be subject to tax charges from the originating country/territory and the shipper may charge you for this. If this is the case, Irish Customs import charges will still be levied when the goods enter Ireland, as this is a separate charge.
I pre-paid Duty and Tax charges before delivery
At the time of import, you may be charged an estimated figure. This is calculated prior to an assessment of your shipment by Irish Customs. If the estimate is lower than the final charge you will be required to pay the difference, and if it is higher we will refund the difference.
If the amount of your invoice is different to the amount you pre-paid, please get in touch with FedEx Customer Service.
I believe the shipper paid for all charges relating to this shipment
Duty and Tax charges are not assessed until the shipment enters Ireland. If your shipper has advised they have paid FedEx for these charges, this usually relates to the payment they have made for transportation charges and not Duty or Tax.
I am a temporary visitor to Ireland
You will need to pay the import charges but may be entitled to claim the charges back when you leave Ireland. This depends on the individual circumstances of your package. Please contact Customer Service for further information.
I purchased my goods online
The prices advertised on websites outside of the EU often do not include Ireland Duty. This can make products appear cheaper when compared to Ireland prices.The Office of Fair Trading advises that buyers check for additional costs before purchasing. For more information and advice visit the Irish Customs and Revenue dedicated website.
The shipment is a gift
Items up to €45.00 in value that meet the following Ireland Customs and Revenue criteria are not liable for import charges: The shipment must be sent directly from person to person.
- The sender must be a private individual and the consignee must take delivery at a private address.
- The gift must be sent free of charge and be of an ‘occasional nature’.
- The word “gift” must be marked on the Air Waybill and commercial invoice.
- All items must be itemised with their own full description and value.
Please note that items containing alcohol, tobacco, perfume and toilet waters will incur Excise Duty or VAT. Items containing food may need to have additional documentation and be subject to further checks which could result with additional charges.
For further information about the Ireland Revenue & Customs Gift duty tax criteria please vist: www.revenue.ie
The shipment contains samples
Samples can be imported to Ireland without Duty or Tax charges as long as they meet the following Ireland Customs conditions:
- Can only be used as samples.
- Are of a negligible value.
- Intended to obtain orders for the type of goods represented.
The commercial invoice and any other paperwork provided with the shipment must declare this information. This will enable Ireland Customs to make the appropriate entry. Click here for more information.
My goods are second hand
Irish Customs assess Duty and Tax liability regardless of age or previous ownership. If you purchase antiques or original artwork there is a reduced rate of VAT where goods meet the correct criteria.
How do I reject the shipment?
To be classed as a rejected import, your shipment must comply with the following Ireland Customs criteria: the goods are defective, were damaged before clearing Ireland Customs or do not comply with the suppliers terms and conditions of contract.
- All claims must be made before the goods are returned or destroyed.
- All claims must be made within 12 months of the original entry to Ireland Customs.
You will need to pay any Duties and Taxes to FedEx, and process a claim directly with HM Revenue and Customs to reject your shipment.
More information about Duties and Taxes
For more information about Ireland Duties & Taxes visit the Ireland Customs website.
Consumer advice about products sold by companies outside of the UK
Contact the National Standards Authority of Ireland (NASI) on +353 1 807 3800 or visit the Citizen’s Advice consumer service website
I have a general invoice or account enquiry
Click here to submit your details online or contact Customer Service
How to pay
Have you received an email or SMS from us requesting you to pay Duty and Tax? If so please refer back to the message and use the link in the email or SMS to make your payment.
Do you have a Duty and Tax invoice to pay? If so please pay it quickly and securely using our Online Payment portal.
Are you a regular customer? Sign up to FedEx Billing Online to receive your invoices electronically, making things simpler whilst saving you time and paper.
Please email a remittance advice to email@example.com or fax to cs-fax-number.
Bank: Ulster Bank Ltd
Account Name: Federal Express Europe Inc
Address: Walkinstown Cross, Dublin 12
BIC: ULSB IE 2D
IBAN: IE16 ULSB 9850 8034 0220 74
IMPORTANT! Please include your invoice number when making the payment.
Call Customer Service on Customer Service: 1800 535 800 with your invoice number available.
All information is correct at time publication and Federal Express Europe Inc accept no responsibility for information relating to third party contact details changing without prior notice. Irish Revenue and Customs make the final decision on all imports. Terms and conditions regarding your Federal Express Europe Inc can be found in the Service Terms.