Ways to settle your bill

When making payment, please always remember to include a completed remittance advice, which you can find at the bottom of your invoice. This will ensure that your bill is processed smoothly, and that there is no outstanding balance on your next bill. It also means we can focus on providing even better services for all our customers.

For your convenience, there are a number of ways for you to settle your bill.


Please send the check together with the completed remittance advice to the address below.

Payee: Federal Express Pacific Inc
Address: P.O. Box 409, Shortland Street, Auckland, New Zealand

Fund Transfer

Instruct your bank to transfer funds to the account below, and then fax the completed remittance advice to 649-917-3024, or notify us by sending an e-mail to fscnz@fedex.com. Please remember always to include your account number, invoice number, and the payment amount in your e-mail.

Bank Account Name: Federal Express Pacific Inc
Bank Name: Citibank
Bank Address: 23 Customs Street East, Auckland, New Zealand
Bank Account No.: 001963500
Bank Code: 31
Branch number: 2840
Swift Code: CITINZ2X

Credit Card

If you wish to pay by credit card, please fill out the form and fax it to 649-917-3024 or email to fscnz@fedex.com.

Credit Note

When using a credit note to offset an invoice, please be reminded that the credit is only applicable to the invoice number stated on the note. In addition, if full payment has been made for a disputed invoice before you have received a credit note, kindly notify us by e-mailing to fscnz@fedex.com.

If you have any questions regarding payment procedures, please contact our Revenue Operations team.

 Billing Hotline:  649-256-5300 (press 2, 3 for Invoicing)
 Fax No.:  649-917-3024
 E-mail:  fscnz@fedex.com


Remittance Slip

Please return this completed slip with your payment to ensure your account is updated in a timely manner. Thank you.

Remit to:
Federal Express Pacific Inc
P.O. Box 409, Shortland Street
Auckland, New Zealand