Customer Service

Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.

Contact Technical Support Helpdesk by E-mail or Phone

Email FedEx Technical Support Helpdesk
0800 533 339

Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice

Customer Service Hotline

  • 0800-733-339 (Toll-free)
  • Calling from outside New Zealand diall 649-2-565-382

Customer Service Hours

Monday through Friday: 08:00 hrs to Midnight
Saturday: 08:00 hrs to 18:00 hrs
Sunday: No service

Public Holidays other than Saturday and Sunday from 08:00 hrs to 12:00 hrs
(only enquiries, no pick-ups or deliveries)

Technical Support

For enquiries or assistance on FedEx automation products and applications, you can call us at 0800 533 339.

*Technical Support Hotline Service Hours: 24 hours, 7 days a week

File A Claim

To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)

To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.

Download claim form