Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
Customer Service Hotline
Calling from outside New Zealand dial 649-2-565-382
Customer Service Hours
Monday through Friday: 08:00hrs to Midnight
Saturday: 08:00hrs to 18:00hrs
Sunday: No service
Public Holidays other than Saturday and Sunday from 08:00hrs to 12:00hrs
(only enquiries, no pick-ups or deliveries)
For enquiries or assistance on FedEx automation products and applications, you can call us at 0800 533 339.
*Technical Support Hotline Service Hours: 24 hours, 7 days a week
File A Claim
To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)
To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.