Customer Service
For online help, Write To FedEx.
On this page:
Customer Service | Customer Service Hotline | Customer Service Hours | Technical Support
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
0800 733 339 (Toll-free)
649 256 5382
Monday through Friday: 08:00 to Midnight
Saturday: 08:00 to 18:00
Sunday: No service
Please click HERE to check the 2012 New Zealand public holiday operating schedule for your area.
For enquiries or assistance on FedEx automation products and applications, you can call us at 0800 533 339.
*Technical Support Hotline Service Hours:
24 hours, 7 days a week
File A Claim
To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)
To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.
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