Customer Referral Campaign
TERMS & CONDITIONS
By participating in the Customer Referral Campaign (“Program”), each customer (“Participant”) acknowledges and agrees to comply fully with the following Terms and Conditions, which are legally binding for the duration of the Program.
1. ELIGIBILITY
- This Program is exclusively open to FedEx customers based in the UAE.
- Participation is voluntary.
- Customers may not participate under a pseudonym, alias, or on behalf of another individual. Each customer must participate with their own FedEx Account no (9-digit EAN).
2. PROGRAM DURATION
- The Program commences on February 1, 2026, to January 31, 2027. (“Program Period”).
- Any submissions received outside this period will not be eligible for consideration or reward.
3. LEAD QUALIFICATION CRITERIA
To be considered a valid lead under this Program, the following conditions must be satisfied:
- The lead must represent a business entity, such as a company or registered enterprise, and not an individual or consumer acting in a personal capacity.
- The business must show genuine interest or potential in initiating international shipping with FedEx.
- The business must be a new customer with no recorded shipments or account activity with FedEx within the preceding six (6) calendar months.
- The business must not currently be subject to outreach or engagement from FedEx Sales teams.
- Participants must ensure that all required lead details are submitted accurately.
- FedEx may request further clarification to verify the legitimacy of any submitted lead.
4. DUPLICATE SUBMISSIONS
- In the event that multiple Participants submit the same business as a lead, the lead will be attributed to the Participant whose submission is earliest by recorded timestamp.
- Duplicate submissions across shipping categories (e.g., import and export) will be assessed based on shipment activity date. Only the earliest instance will qualify for reward consideration.
5. REWARD STRUCTURE
- Participants will be eligible for the following rewards:
- Voucher worth AED 500 per successful lead
- An additional AED 500 when you submit three successful leads in a month
- Voucher is valid at all participating outlets on the Advantage Club platform
- Rewards are non-transferable, non-exchangeable, and cannot be redeemed for cash or other forms of compensation.
- Reward issuance is subject to internal verification. It may be withheld or revoked if the lead or associated shipment is later found to be ineligible, fraudulent, or otherwise non-compliant with these Terms and Conditions.
- Vouchers may be purchased exclusively through the Advantage Club website and shall be redeemable solely with brands that are officially participating in the Advantage Club program.
- Vouchers once purchased cannot be exchanged.
6. INVALID OR DISQUALIFIED ENTRIES
Submissions will be deemed invalid if:
- The lead information is materially incomplete, incorrect, or misleading.
- The Participant is found to have sourced the lead using confidential or proprietary competitor shipment/customer data.
- The lead is later determined to be ineligible under Clauses 3 or 5.
- The Participant has violated these Terms and Conditions or any other applicable FedEx policy.
- FedEx has reasonable grounds to suspect fraud, misrepresentation, or abuse of the Program.
7. PRIVACY AND DATA USE
- By submitting a lead, the Participant consents to FedEx collecting, processing, and storing the submitted information for the purpose of verifying eligibility, administering rewards, conducting audits, and maintaining Program records.
- Participants must ensure that any third-party personal or business data submitted is lawfully obtained, and that appropriate consent has been secured.
- FedEx will manage and protect personal information in accordance with its global privacy standards, available at: https://www.fedex.com/en-us/trust-center/global-privacy-policy.html
8. LIABILITY, DISPUTES, AND FINAL AUTHORITY
- FedEx will not be liable for any direct, indirect, incidental, special, or consequential loss or damages arising from or related to participation in this Program.
- Participants are solely responsible for any tax liabilities, declarations, or obligations resulting from the receipt of rewards.
- All decisions made by FedEx relating to submission eligibility, reward determination, disqualification, or Program interpretation shall be final, conclusive, and not subject to appeal.
- FedEx reserves the right to suspend, amend, or cancel the Program, or revise these Terms and Conditions, at any time without prior notice and without liability.
- FedEx accepts no responsibility for entries that are lost, delayed, corrupted, misdirected, or inaccessible due to technical disruptions or system failures.
- FedEx will not be obliged to award the rewards if, at any relevant time, it is in contravention of any applicable laws or regulations, notification, circular, order, direction from any governmental authority.
9. GOVERNING LAW AND INTERPRETATION
- These Terms and Conditions shall be governed by and construed in accordance with the laws of the UAE.
- If any provision herein is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remainder shall remain in full force and effect.
- These Terms and Conditions constitute the entire agreement governing the Program, and no other verbal or written statements shall alter their interpretation.
- The terms and conditions of carriage in the applicable FedEx Express Air Waybill, in effect on the day of any shipment, shall apply to the shipment. If there is a conflict between the terms of the FedEx Express Air Waybill and these Terms and Conditions, the former will control.