How can I tell it's FedEx calling me?

If you’ve requested a callback, you’ll hear from us within the time window you selected. Here’s how you can recognize our call:

  • It will come from the phone number: 0800 123 800
  • We’ll never ask for sensitive personal details like your full password or bank PIN

Remember to make sure your phone isn’t set to block unknown or private numbers. If you miss our first call, that’s okay. We’ll try up to three times during your chosen time window, so there’s no need to submit another request.

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