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Frequently asked questions

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Duties and taxes
  • About duties and taxes
  • Paying duties and taxes
  • When do duties and taxes apply?
  • Problems with duties and taxes

Duties and taxes

About duties and taxes

  • How is duty and tax applied?
  • What are duties and taxes?
  • Why do I have to pay duties and taxes?
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Paying duties and taxes

  • How can I pay the duties and taxes?
  • How is duty calculated?
  • When do I have to pay duties and taxes?
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Problems with duties and taxes

  • I prepaid duty and tax charges before delivery, so why have you charged me?
  • I want to return a shipment, so can I get a refund on the duties and taxes?
  • When do I have to pay duties and taxes?
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When do duties and taxes apply?

  • If I purchase my goods online, are duties and taxes applicable?
  • If I’m shipping samples, do I need to pay duties and taxes?
  • If the goods are second-hand, do I need to pay duties and taxes?
View all

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