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Customer Service

FedEx is represented in Brunei by a
nominated Service Contractor.

Service Available:
Export/Import services

For more information about the
FedEx services available for Brunei,
please contact:

Company: Archipelago
Telephone: 2233.504/2213
Overseas: 673.2.233504/2213
Fax: 673.2.226106

Frequently Asked Questions

The sender, the recipient, or a third-party can file a claim. A letter of authorization from the shipper is required for a recipient or third party to make a claim.

  • Please contact our Customer Service team at 223.3504/2213 or email to file your claim.
  • Gather the following documentation: 
    Photocopy of the FedEx air waybill or FedEx Ship ManagerTM printout. 
    All related documentation regarding the proof of value of the goods/products shipped (copy of original invoice from vendor or supplier; copy of retail invoice or receipt; final confirmation screen, if an online order, with proof of payment; itemized repair invoice or statement of non-repair, appraisals; expense statement; or any other applicable documentation). 
    Serial number(s) of merchandise, if applicable. 
    Inspection report, if applicable.
  • Submit the claim and documentation by email or fax: 
    Fax: 673.2.226106

Concealed loss, damage, and delay claims must be filed within 21 calendar days of the delivery date. Non-delivery or misdelivery claims must be filed within nine months of the shipment date.

Unless additional time for research is required, most cases will be resolved five to seven days after we receive your claim form and supporting claim documentation.

If you email the claim form to us via email, you will receive acknowledgement of the email and regular updates on the status of your claim.

The sender will receive the claim settlement unless special arrangements are made with the shipper.

Keep the merchandise and all original packaging, including cartons and contents, until the claim resolution process is finished. It may be necessary to make the packaging available to FedEx for inspection.

For more information on billing procedures, please contact Customer Service at 223.3504/2213.

The cost to ship a package depends on a few factors, such as the actual weight, dimensions, and the distance the package is being shipped.

  • Enter the From and To zip codes. If the address you are shipping to is a residence, check the box "This is a residential address".
  • Enter the number of packages and the weight of each package. To see discounts associated with your account, check the box, "Ship using a FedEx Account Number".
  • Select the Pickup/Dropoff option from the drop-down menu.
  • Select a Ship date.
  • Click either the Get Quick Quote or Get Detailed Quote button.

If you checked the box to see discounts, you will be asked to log in if you have not already done so.

To update your billing information, please contact us at 223.3504/2213.

To update your billing information, please contact us at 223.3504/2213.

Step 1: Please settle all the outstanding invoices for the account.

Step 2: Please provide a letter of authorization (L.O.A.) The L.O.A. should be on company letterhead (if applicable) and include the reason(s) for closing the account, effective date, authorization signature and company chop.

For any query, please contact FedEx Customer Service at 223.3504/2213.

Applying for a FedEx account is easy. You can open an account by calling Customer Service.

In order to ship online using FedEx Ship ManagerTM at, a FedEx account and a login are required. You can first open a FedEx Account online and then get a login.

If you want to ship online using the full range of FedEx Ship Manager services on, a FedEx account and a login are required. You first need to open a FedEx Account by contacting Customer Service, and then you need to register for a login ID and password.

FedEx commitment times and rates vary depending on different service types. FedEx International Priority® has a shorter transport time and a higher rate than FedEx international Economy Service®.
Go to International Services and Solutions to select the service that meets your needs.

Yes, it's easy to prepare your shipments online. If you already have a FedEx account number, logon to FedEx Ship ManagerTM at to process your shipment. Print out your shipping labels on a laser printer, and you're ready to ship.

Find out everything you need to know before you ship any package through our comprehensive online Tools for Shipping.

Recognizing that your deadlines can vary from day to day, FedEx provides three delivery options: FedEx International First® ;for shipments from select origins to select destinations, International Priority® for overnight delivery to the U.S. and key destinations in Asia and Europe, and International Economy® ;for time definite delivery worldwide. For specific delivery commitments based on your shipment's origin and destination, please go to the Get Rates & Transit Times application on

Generally it is not possible to change the service type or delivery time of the shipment once it has been shipped.
Please contact Customer Service to confirm if changes can be made.

The window for cancelling a shipment is quite tight, but shipments can be cancelled using FedEx Ship Manager at Logon to FedEx Ship ManagerTM at and click on the Ship History tab. Select the shipment and click on the Cancel button.

Yes. FedEx Ship ManagerTM at allows you to reprint shipping labels and/or international documentation. FedEx labels and documents may be reprinted up to 12 hours after they are processed, or until midnight local time (whichever comes first). Click on the Ship History tab, select the shipment, and click on the Reprint button.

If you have the package tracking number, you can access the delivery city and signature information on using the Track Shipment application.

If you need further detailed delivery information, including exact address, please call us at 223.3504/2213.

If you are the shipper, you may contact FedEx at 223.3504/2213 to change the delivery address at least one day prior to the commitment date, but there is no guarantee. A service charge will be charged to the shipper's account.

If you are the intended recipient of the package and you wish to provide additional information about the delivery address (for example, add a suite or apartment number), you may contact us at 223.3504/2213. If you are the intended recipient, you are required to provide an authorization letter from the shipper of the package for a change of address.

FedEx Express offers several services that provide delivery by a certain time. Using our online tools is the best way to determine the service that delivers by the time you require. Please go to Get Rates & Transit Times on

Yes. Please ensure you keep a record of your booking number. If a booking number is not available, please contact FedEx Customer Service.

You can order Packaging Supplies by calling Customer Service.
You must have an account number to order supplies. Typically, FedEx will ship your supplies for delivery anywhere you designate within 3-4 business days.

If you have the package tracking number, you can access the delivery city and signature information on using the Track Shipment application.

If you need further detailed delivery information, including exact address, please call our Customer Service team at 223.3504/2213.

You can track the status of your package on by inputting your tracking number and then by viewing the Estimated Delivery Date. We are unable to specify an exact delivery time. Delivery times depend on the service selected, but typically occur during normal business hours.

If you do not have your tracking number, contact the shipper in order to obtain the tracking number. Customer Service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Contact us at 223.3504/2213.

Shipments may move through regional sorting locations before arriving at their final delivery destination. Often shipments may not appear to be moving on the most direct route from the pickup location to the final delivery destination.

Go to FedEx Tracking, enter your tracking number and click Track to proceed.

To learn more about the status of your package, please visit FedEx Tracking Quick Help.

You can choose from the following options:

- Arrange for a courier pickup by calling Customer Service

- Schedule a regular pickup with Customer Service

You can arrange a courier pickup by calling Customer Service.

If you ship many packages a week and would like to schedule a regular pickup, please call Customer Service.

Shipments in FedEx-provided packaging are not currently subject to dimensional weight pricing. Dimensional weight is a calculation of a shipment's weight based on the dimensional weight instead of its actual weight. To obtain a rate quote, you will need to provide shipment dimensions along with the actual weight of your shipment.

For all FedEx Express shipments to another country/territory, dimensional weight is calculated by the following formula: Length x Width x Height (all in cm or all in inches)/ factor number, which is provided by FedEx.

FedEx reserves the right to assess transportation charges based on dimensional weight for all shipments.

Yes. Only one reroute request per package is allowed to change a delivery address from what was originally on the air waybill or shipping label. The shipment reroute must be authorized by the sender.

A reroute includes a change to any one of the following:

  • From one street address to another in the same city/state
  • From Hold at FedEx Location instructions to a request for a delivery
  • From delivery instructions to a request for Hold at FedEx Location
  • From one Hold at FedEx Location to another in the same city/state

To reroute a shipment, call Customer Service and provide the following information:

  • FedEx tracking number
  • The new destination address and contact telephone number for the recipient.

Please note that the FedEx Money-Back Guarantee does not apply to shipments that are rerouted.

Yes, rerouting a shipment is possible; additional fees and restrictions may apply. There is no extra charge to hold packages for pickup instead of delivery; however, the person authorized to pick up the package will need to present a photo I.D. The FedEx Money-Back Guarantee does not apply to shipments that are rerouted.

FedEx reserves the right to determine the mode of transportation (including air, ground, or other carriers) to get your shipment to its new destination as quickly as possible. FedEx will attempt to honor the new delivery request, but verification and handling procedures may result in delays.

We suggest that you explore the About FedEx section of the FedEx website. About FedEx offers a wealth of information about FedEx, press releases, and more.