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FedEx Ship Manager® Help |
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FedEx Ship Manager™ at fedex.ca - Preferences | ![]() |
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Help OptionsOnline Technical Support
Help menuClick the Help menu at the top of each page to access the following tools:
Contact FedEx
Refer to the fedex.ca Contact Us page for ways to contact FedEx via e-mail, mail, or phone.
Preferences
Use the Preferences screen to customize FedEx Ship Manager at fedex.ca for your convenience. You may set defaults for the options and information you use most when shipping. There are no required entries on this screen, so you need only define the preferences that best suit your shipping needs. The preferences available may vary depending on your country of origin.
Note: While you are creating a shipment, you can change the default field values from the defaults for that shipment. However, if you change defaults on the Preferences screen while creating a shipment, the new defaults will not apply to your current shipment.
For detailed help with sections on this screen, you may continue reading below or explore one of the following specific topics. You may also click the Help link at the top of each section.
FromDisplay the Contact ID field
Select this option to always display the Contact ID field while shipping.
Enable link to select address from Outlook
Select this option to enable the Select Address from Microsoft Outlook® link in the From section while shipping.
Always show this section expanded
Select this option to always show this section expanded while creating shipments.
ToDisplay the Contact ID field
Select this option to always display the Contact ID field while shipping.
Always save new recipient addresses to address book
Select this option to save new addresses to your Address Book.
Enable link to select address from Outlook
Select this option to enable the Select Address from Microsoft Outlook® link in the To section while shipping.
Package and Shipment DetailsService type
Select the FedEx service you use most often from the drop-down menu. Please refer to the FedEx Service Guide at fedex.ca for detailed information on FedEx services and delivery commitments.
Package type
Select the package type you use most often from the drop-down menu. Please refer to the FedEx Service Guide at fedex.ca for detailed information on FedEx packaging.
Unit of Measure
Select the unit of measure that you use most often when shipping from the drop-down menu.
Currency
Select the form of currency you use most often from the drop-down menu. The currency type is generally the same as your origin country.
Total Customs Value
Indicate the total customs value. This option applies to International Ground shipments only.
Billing DetailsBill transportation to
Bill duties/taxes/fees to
Reference options
Special ServicesRemind me of Saturday delivery options
Select this option to always be reminded of Saturday delivery options when they are available for your shipment.
Show FedEx InSight® options
Select this option to always display Show FedEx InSight® options in the Special Services section. You must enroll in FedEx InSight for this to be applicable.
Always show this section expanded
Select this option to always show this section expanded while creating shipments.
Pickup/Drop-offSelect while shipping
Select this option if you would like to make a pickup/drop-off selection each time that you create a shipment. No default selection will display on the shipping screen.
Schedule a pickup
Select this option to always schedule a pickup when you create a shipment.
Drop off a package at FedEx location
Select this option if you usually drop off your package.
Use an already scheduled pickup at my location
Select this option to have your shipment picked up with the next scheduled pickup at your location.
Always show this section expanded
Select this option to always show this section expanded while creating shipments.
Shipment NotificationsE-mail information
Always show additional recipients in this section
Select this option to always show additional e-mail recipients while creating shipments.
Always show personal message option
Select this option to always show the personal message option while creating shipments.
Always show this section expanded
Select this option to always show this section expanded while creating shipments.
Rates and Transit TimesView all services
Select this option to always display all FedEx services available for your shipment.
Always show this section expanded
Select this option to always show this section expanded while creating shipments.
International Preferences
The following preferences may vary depending on your origin country.
Always Create a Commercial Invoice or Pro Forma Invoice
Select this option if you want FedEx Ship Manager at fedex.ca to create a Commercial Invoice or Pro Forma Invoice online for all of your international shipments. Only one invoice option can be selected.
Always print Commercial Invoice/Pro Forma Invoice on uploaded company letterhead
Select this option if you want FedEx Ship Manager at fedex.ca to print your Commercial Invoice/Pro Forma Invoice on uploaded company letterhead for all of your international shipments.
If you enabled Electronic Trade Documents (ETD), FedEx highly recommends selecting the options to use uploaded company letterhead as well as uploaded signature image. Although not required, these items will help avoid regulatory or customs delays with your shipment.
To upload company letterhead:
Always include uploaded signature on the applicable customs documents
Select this option if you want FedEx Ship Manager at fedex.ca to print your uploaded signature on all applicable customs documents.
If you enabled Electronic Trade Documents (ETD), FedEx highly recommends selecting the options to include uploaded signature image as well as uploaded company letterhead. Although not required, these items will help avoid regulatory or customs delays with your shipment.
To upload a signature image:
Always print [#] additional copy(ies) of customs documents
Select this option and indicate a number if you want FedEx Ship Manager at fedex.ca to print additional copies of your customs documents.
Enable Electronic Trade Documents (ETD)
Select this option if you would like your trade documents to be electronically attached to your shipment. This eliminates the need to print them and attach them to your package.
If you enable Electronic Trade Documents (ETD), FedEx highly recommends selecting the options to include uploaded company letterhead as well as uploaded signature image. Although not required, these items will help avoid regulatory or customs delays with your shipment. To avoid customs delays, FedEx recommends using your own international trade documents (e.g. your own Business Commercial Invoice generated from your own system, if you have one). If you choose to complete the Commercial Invoice using FedEx Ship Manager at fedex.ca, include the same commodity details as you would on your own Business Commercial Invoice system.
Electronic clearance and use of ETD is permitted when shipping to the countries and territories listed in the table below.
Always display additional customs documentation
Select this option to always display the Additional customs documentation checkbox.
Enable Document Profile Selection
Select this option to display your saved Document Profiles from the Document Preparation Centre.
Always display advisories
Select this option to always display the Display advisories checkbox.
Document description
Select a description from the drop-down menu or enter your own description to be used as the default for international document shipments.
Canada Customs export information
Select the B13A filing option that you use most often when shipping internationally. If you select No B13A required, you can enter the B13A Exemption Number most often associated with your shipments. Refer to Canada Export Regulations (B13A) for more information on B13A shipping requirements.
Printer and Scale OptionsLabel printing
Select either Laser/Inkjet or Thermal Printer as the default type for your printer.
Set up thermal printer
If you select Thermal Printer as your default printer, click Set up thermal printer for setup instructions.
If you ship international packages, you also need a laser or inkjet printer connected to your computer to print international shipping documents.
Use Scale
Complete your ShipmentRemind me to print Pending shipments
Select this option to always display a reminder that you have pending shipments to process.
Remind me to print Ground Manifest
Select this option to always display a reminder to print the FedEx Ground Shipping Manifest.
Remind me to Save for later
Select this option to save your shipment as a pending shipment to process later today or on a future date.
Always show shipment confirmation
Select this option to always show the Confirm your Shipment Details screen before printing your shipping label.
Always show Pending shipment confirmation
Select this option to always show the Pending Shipment Confirmation screen when saving a shipment for later.
This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager™ at fedex.ca. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.
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