Advanced Tracking (InSight) Support

Get detailed inbound, outbound and third party tracking information and see how to customize it just for you.

Frequently Asked Questions

What is FedEx InSight?

FedEx InSight is a free management tool on fedex.com that lets you monitor status of your shipments and automatically notifies you and others of critical events that affect your shipments.

Close

What are the benefits of FedEx InSight?

- Provide current status information if a shipment is delayed to avoid customer complaints and facilitate timely problem resolution.

- More efficiently plan manufacturing or distribution resources with proactive delay notifications, thereby decreasing costs.

Close

What do I need to register for FedEx InSight?

In order to complete the simple, online registration process, you will need:

  • A FedEx account number. If you do not have a FedEx account number, you can open an account now.
  • Your fedex.com ID. If you do not have a fedex.com ID you will obtain one when you select the link to Register Now on the InSight Registration Checklist (see the question 'How do I register?' for more information).

Close

Can I see shipments that were created prior to registration?

FedEx InSight® displays shipments created after the registration has been approved. Any shipment created prior to approval of the registration will not be visible in InSight.

Close

How long are my shipments visible in FedEx InSight?

FedEx InSight® displays shipments from the time that FedEx picks up the shipment until 4 days after proof of delivery. If there is no proof of delivery, shipments are displayed for 15 days from the ship date.

Close