I received a reminder for an invoice I have paid, what do I do?

Just send an enquiry to Customer Service and make sure to provide the following information:

  1. Total amount paid
  2. Payment method (e.g. online, bank transfer, credit card)
  3. Name on payment
  4. Payment date
  5. Reference number (e.g. awb#, invoice#)

If we can’t find the receipt of your payment, you may be asked to provide the following information:

  1. Proof of payment
  2. Date the money left your bank account
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