FedEx eInvoicing: efficient billing, efficient business.
Now you can choose to receive your invoices electronically via FedEx Billing Online and never receive a paper version again! These digitally-signed invoices are exactly the same as paper invoices but with added benefits, including:
View invoices, credit notes and shipment details online.
We notify you as soon as they're ready.
Download, save or print eInvoices as PDF, XML, XLS or CSV.
Data available for 180 days after eInvoice was paid.
Manage several accounts under a single user ID.
Easily dispute shipment charges.
Flexible payment options to meet your needs.
We're pleased to accept payment by all major credit. We offer three options:
- Link your card to your account for automated future payments,
- Pay your invoices online via FedEx® Billing Online, or
- Call FedEx to pay over the phone. Remember, never send your card details by email or in any other written form either to FedEx or anyone else.
Call 0848 1 33339* for more information
*0.08 CHF./min from a Swiss landline; mobile charges depend on provider
Electronic Bank Transfer (EFT)
Transfer money from your bank to ours, exactly when you want. It’s the perfect option if you want to save time and simplify payment processing.
To make a payment by EFT please submit your payment to the following:
Account Name: FedEx Express Switzerland Sàrl
Bank: CREDIT SUISSE (Suisse) SA
Account number: 0835-2631469-01-1
IBAN number: CH75 0483 5263 1469 0100 1
When making an EFT transfer please ensure you quote your invoice number or when paying multiple invoices include your customer number to ensure prompt and accurate allocation, alternatively send a remittance advice to:
FedEx Billing Online - Frequently Asked Questions
The security of your account information is very important to FedEx. FedEx Billing Online automatically encrypts your confidential information using Secure Sockets Layer (SSL) protocol with an encryption key length of 256 bits.
Your invoices will be presented in the same way as before. Either you will receive a separate invoice for each account or, if you currently receive one invoice with charges for all of your accounts, this format will not change.
Yes. To assign custom names to your accounts you select Manage Account Settings from the Options menu. From the Edit Account Information section, select the respective account, enter the custom name into the New Store ID field and then click the Update Store ID button.
Invoices are grouped according to their current Invoice Status. The following groupings are available from which you can select the invoices you would like to view:
- All-Open: This is the default view and shows all invoices available on FedEx Billing Online that are currently open, including those that are Past Due or In Dispute.
- Past Due: This view will only show those invoices that have a Past Due status.
- Paid/Closed: This view will show invoices for which there is currently no balance to pay.
- In Dispute: This view shows those invoices for which you have raised a dispute of the charges.
Invoice information is available for 180 days after the invoice is paid in full. To view paid invoices, click on the Paid/Closed grouping tab displayed above the list of invoices. We advise you to regularly download and save your invoices for your own records.
Select the respective invoice number to get to the Invoice Detail View, then click on the Air Waybill Number for the Tracking ID Details screen. If you now click the Download Custom Documentation link, you will generate a PDF document comprising of (when available) the Air Waybill, Commercial Invoice and Customs Import Clearance documents in the Download Center.
Yes. FedEx Billing Online currently offers the ability to fully pay one or more invoices and/or shipments either online or by creating a dynamic payment instruction for offline payment.
Online Payments can be made using an American Express, MasterCard or Visa credit card. For online payments you have to create a Payment Profile. For more information please see below section on FBO AutoPay.
An Offline Payment instruction will allow you to print a consolidated remittance advice for the amount you authorize.
Choose one or more open or past due invoices from the Account Summary and click the Pay button. These items will then appear in your Payment Cart. Authorize the amount you wish to pay and click Continue Payment Process. You will have a final opportunity to review the details of your cart or make changes on the Confirmation Page. After you confirm the details, FedEx Billing Online will generate a dynamic remittance advice for the amount authorized. If your billing country utilizes bank slips, individual bank slips will be available for printing per invoice authorized.
FedEx Billing Online will allow you to reprint payment instructions for seven calendar days from the moment they were initially created. You may view or reprint these active payment instructions from the Payments Status section in the Account Summary drop-down menu.
After your payment is applied, FedEx Billing Online will automatically deduct your payment from the amount due. Online payments will be applied within 48 hours. If you paid your invoice balance in full, FedEx Billing Online will change the status of the invoice to Closed. You may view the history of any payments applied to a particular invoice by clicking the status indicator in the Invoice Status column of the Account Summary invoice list.
Once you submit a dispute request, a FedEx representative will contact you to request additional information or to inform you of the dispute resolution. FedEx Billing Online, will indicate that a dispute has been raised but does not show the status of disputes.
Search and Downloads
Use the New Search or Download feature to find invoices that contain a particular service, are in a certain status, or span a specified date range. You don't need to have a particular invoice number or air waybill number. Select the criteria from the various drop-down boxes and click the Search button to view the results of your search on-screen.
If you want to download the search results in Excel, CSV or XML format then click the Download data button. You will need to specify the name of the file you want FedEx Billing Online to create and the data format (Excel, CSV or XML). Your results will be stored in the Download Center for you to download for up to 14 days.
To ensure download results are shown quickly, FedEx Billing Online prevents the download of very large files. In the event that your download request exceeds the maximum 30MB file size and shows a Status of “Exceeds Limit”, use the drop-down boxes and/or the date range option to reduce the amount of records downloaded.
Preferences and Administration
Select My Options at the top of the page and choose Manage Users. Next you’ll see a list of every user able to access online invoices for this billing account. Here you can invite new users by entering their First Name, Last Name, and Email Address or remove current users. Only the FedEx Billing Online Administrator can view, add or remove users for an account.
Select My Options at the top of the page and choose Manage Users. In the Change Administrator section, choose the Name of an existing user from the drop-down menu and click the Change Administrator button. Only the current FedEx Billing Online Administrator can assign a new administrator.
Select My Options at the top of the page and choose Manage Account Settings. In the Edit Account Information section, choose Unregister from FedEx Billing Online from the Billing Options drop-down menu and click the Change Billing Medium button. Only the FedEx Billing Online Administrator can cancel the FedEx Billing Online service.
For additional support, please click the Contact Billing Online Support option from the Help menu on any screen. You will be directed to an online form where you can provide details regarding the nature of your support question.