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Duties and Taxes

Duties and Taxes

Why do I have to pay Duty and Tax?

You may not have been expecting to receive a Duty and Tax Invoice so we’ve put together some Frequently Asked Questions to help you understand what these charges include.

If you have any further questions, please contact Customer Service.

What is Duty and Tax? 

Customs Duty is a tax assessed on all products shipped from outside of Switzerland. Controlled by Switzerland Customs, the purpose of Duty is to bring the cost of imported goods up to the same cost as those produced within Switzerland to keep competition fair.


Who has to pay? 

Administration fees will apply if clearance is done on FedEx registered customs account. If the Importer of Records (IOR) is holding a deferred account, Duty and Taxes will be charged on their account directly, without any additional admin fee.


What is the Disbersement Fee? 

FedEx pays the Duty and Tax charges to the customs authorities on your behalf so that your goods can clear customs.

This incurs a Disbursement Fee, dependent on the Duty and Tax amount, as follows:

Duty & Tax Amount Disbursement Fee
0 to 55.50 CHF 30% of the Duty & Tax amount with a minimum of 5.55 CHF
55.50 to 666.00 CHF A flat fee of 16.65 CHF
666.00 CHF + 2.5% of the Duty and Tax amount

Why didn’t FedEx Express advise me of this at the time of delivery? 

Where possible, we will contact you in advance with an estimated cost of Duties and Taxes prior to your shipment being assessed by Swiss Customs. However, this is not always possible and we are often not aware of the charges levied until after we have delivered your package.

I paid Tax when I purchased this item 

Goods purchased from outside of Switzerland may be subject to tax charges from the originating country/territory. This does not relieve the payment of import duties on importation.


I believe the shipper paid for all charges relating to this shipment

Duty and Tax charges are not assessed until the shipment enters Switzerland. If your shipper has advised they have paid FedEx for these charges, this usually relates to the payment they have made for transportation charges and not Duty or Tax.

I am a temporary visitor to Switzerland

You will need to pay the import charges but may be entitled to claim the charges back when you leave Switzerland. This depends on the individual circumstances of your package. Please contact Customer Service for further information.  


I purchased my goods online 

The prices advertised on websites outside of Switzerland often do not include Swiss Duty. This can make products appear cheaper when compared to Swiss prices. For more information and advice visit the Swiss Customs dedicated website.


The shipment is a gift 

Items up to CHF 100 in value that meet the following criteria are not liable for import charges:  


- The sender must be a private individual and the consignee must take delivery at a private address.

- The gift must be sent free of charge and be of an "occasional nature".

- The word "gift" must be marked on the Air Waybill and commercial invoice.

- All items must be itemised with their own full description and value.

Please note that items containing alcohol and tobacco will incur Excise Duty. Items containing food may need to have additional documentation and be subject to further checks which could result with additional charges.


The shipment contains samples 

Samples can be imported to Switzerland without Duty or Tax charges as long as they meet the special conditions. You will find more information on the Swiss Customs homepage.


My goods are second hand

Swiss Customs assess Duty and Tax liability regardless of age or previous ownership. If your purchases are more than six months old and for personal use, no Duty and Tax will apply.

How do I reject the shipment? 

Please contact Customer Service

All claims must be made before the goods are returned or destroyed.

You will need to pay any Duties and Taxes to FedEx, and process a claim directly with Swiss Customs to reject your shipment.

More information about Duties and Taxes 

Visit the Website of the Swiss Customs homepage


Consumer advice about products sold by companies outside of Switzerland

For information regarding movement of goods please visit the homepage of Swiss Customs


I have a general invoice or account enquiry

Contact us using the contact form

Having your own deferment account ensures your high-value shipments are cleared quickly, helping you to work more efficiently while saving time and money.

How and where can I request an own deferment account

You can apply for your own deferment account online at and download the required forms as PDFs. You can then forward the completed forms to your local main customs office (Oberzolldirektion).

Of course you can also request all documents directly from your local main customs office.


If your query is related to EU VAT changes then please visit our dedicated page here.

How to pay

Electronic Bank Transfer (EFT)

Electronic Bank Transfer (EFT)

Transfer money from your bank to ours, exactly when you want. It’s the perfect option if you want to save time and simplify payment processing.

To make a payment by EFT please submit your payment to the following:

Account Name: FedEx Express Switzerland Sàrl


Account number: 0835-2631469-01-1

IBAN number: CH75 0483 5263 1469 0100 1



Important: When making an EFT transfer please ensure you quote your invoice number or when paying multiple invoices include your customer number to ensure prompt and accurate allocation, alternatively send a remittance advice to: E-mail:

Credit Card

Credit Card

We're pleased to accept payment by all major credit. We offer three options:

1. Link your card to your account for automated future payments,

2. Pay your invoices online via FedEx Billing Online, or

3. Pay your duty and Tax invoice quickly and securely thanks to our online payment.

All information is correct at time publication and Federal Express Switzerland Sàrl accept no responsibility for information relating to third party contact details changing without prior notice. Swiss Customs make the final decision on all imports. Terms and conditions regarding your Federal Express Switzerland Sàrl invoice are printed on the reverse of the invoice.

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