Duties and Taxes
Why do I have to pay Duty and Tax?
You may not have been expecting to receive a Duty and Tax Invoice so we’ve put together some Frequently Asked Questions to help you understand what these charges include.
If you have any further questions, please contact Customer Service.
What is Duty and Tax?
Customs Duty is a tax charged on all products shipped from outside of the EU. Controlled by Czech Republic Customs, the purpose of Duty is to bring the cost of imported goods up to the same cost as those produced within the EU to keep competition fair.
I paid Tax when I purchased this item
Goods purchased from outside of Czech Republic may be subject to tax charges from the originating country and the shipper may charge you for this. If this is the case, Czech Customs import charges will still be levied when the goods enter Czech Republic, as this is a separate charge.
I believe the shipper paid for all charges relating to this shipment
Duty and Tax charges are not assessed until the shipment enters Czech Republic. If your shipper has advised they have paid FedEx for these charges, this usually relates to the payment they have made for transportation charges and not Duty or Tax.
I purchased my goods online
The prices advertised on websites outside of the EU often do not include Czech Duty. This can make products appear cheaper when compared to Czech prices.
The shipment is a gift
Items up to 45.00 € in value that meet the following Czech Customs criteria are not liable for import charges: The shipment must be sent directly from person to person.
The sender must be a private individual and the consignee must take delivery at a private address.
The gift must be sent free of charge and be of an "occasional nature".
The word ""gift"" must be marked on the Air Waybill and commercial invoice.
All items must be itemised with their own full description and value.
Please note that items containing alcohol and tobacco will incur Excise Duty. Items containing food may need to have additional documentation and be subject to further checks which could result with additional charges.
The shipment contains samples
Samples can be imported to Czech Republic without Duty or Tax charges as long as they meet the special conditions. More information you will find on the Czech Customs homepage.
How do I reject the shipment?
Please contact Customer Service.
All claims must be made before the goods are returned or destroyed. You will need to pay any Duties and Taxes to FedEx, and process a claim directly with main customs office to reject your shipment.
More information about Duties and Taxes
Visit the Website of the Czech Customs homepage
Consumer advice about products sold by companies outside of Czech Republic
For information regarding products sold by companies outside of Czech Republic visit the homepage of Czech Customs
Contact us using the contact form
How to Pay
Call Customer Service on 800 133 339 with your invoice number available.
All information is correct at time publication and FedEx accept no responsibility for information relating to third party contact details changing without prior notice. Czech Customs make the final decision on all imports. Terms and conditions regarding your FedEx invoice are available by www.fedex.com/cz_english/services/terms/.