FedEx Priority Alert®

FedEx Priority Alert®

Advanced monitoring for high-value shipments.

Advanced monitoring for high-value shipments.

A lab technician looks into a microscope

Gain End-to-End Visibility

Be assured of the safe and timely transit of your high-value, mission-critical or temperature-sensitive shipments. With FedEx Priority Alert, we monitor your shipments 24/7 so you can take care of the rest of your business.

How it Works

With FedEx Priority Alert, we'll assign your account to a global service analyst who provides around-the-clock support; advanced shipment monitoring; personalized notification in the event of a delay; and, when necessary, customized package recovery.

Features of service include:

  • Global connectivity. FedEx Priority Alert is available in more than 70 countries or territories. Thanks to our extensive global distribution network, your shipments stay with us — from start to finish.
  • Assurance. You can ship with added confidence because FedEx Priority Alert provides around-the-clock monitoring seven days a week and notification of any shipment delays. Every attempt is made to expedite at-risk shipments.
  • Special service. You work with your global service analyst to determine and coordinate notification and recovery procedures, based on what you want and need.
  • Priority placement. Your FedEx Priority Alert shipments receive priority boarding and placement on our aircraft and, where available, priority clearance handling to ensure maximum time for clearance issue resolution.

Shipping Services

  • FedEx International First®
  • FedEx International Priority®
  • FedEx International Priority® Freight

As a contracted* customer, you can use the following options to create FedEx Priority Alert shipping documentation:

  • FedEx Ship Manager® Server
  • FedEx Ship Manager® Software
  • FedEx Web Services
  • FedEx Priority Alert recipient airbills

*Additional terms and conditions governing the use of FedEx Priority Alert apply and can be found in the FedEx Priority Alert Agreement. Contact your FedEx account executive for more information.

Learn More and Get Started Today

For more information about FedEx Priority Alert, contact your FedEx Account Executive. Don't have a FedEx Account Executive?

  • Call 1.800.GO.FEDEX (463.3339) for Puerto Rico and Costa Rica.
  • For Panama, call 507.271.3838 or locally without charge 800.11.22.
  • For Dominican Republic, call 809.565.3636.