Man typing on laptop

Duties and Taxes

Duties and Taxes

Why do I have to pay Duty and Tax?

You may not have been expecting to receive a Duty and Tax Invoice so we’ve put together some Frequently Asked Questions to help you understand what these charges include.

If you have any further questions, please contact Customer Service.

What is Duty and Tax? 

Customs Duty is a tax assessed on all products shipped from outside of the EU. The purpose of Duty is to bring the cost of imported goods up to the same cost as those produced within the EU to keep competition fair.


Who has to pay? 

The person or business receiving the shipment is legally obliged to pay Duty unless the sender has agreed to accept these charges in the contract of sale.


What is the Disbursement Fee? 

FedEx pays the Duty and Tax charges to the customs authorities on your behalf so that your goods can clear customs.

This incurs a Disbursement Fee, dependent on the Duty and Tax amount, as follows:

Duty & Tax Amount Disbursement Fee
0 to €50.00 30% of the Duty & Tax amount with a minimum of €5.00
€50.00 to €600.00 A flat fee of €15.00
€600.00+ 2.5% of the Duty and Tax amount

Why didn’t FedEx Express advise me of this at the time of delivery? 

Where possible, we will contact you in advance with an estimated cost of Duties and Taxes prior to your shipment being assessed by the authorities. However, this is not always possible and we are often not aware of the charges levied until after we have delivered your package.

I paid Tax when I purchased this item 

Goods purchased from outside of Finland may be subject to tax charges from the originating country and the shipper may charge you for this. If this is the case, customs import charges will still be levied when the goods enter Finland, as this is a separate charge.


I pre-paid Duty and Tax charges before delivery 

At the time of import, you may be charged an estimated figure. This is calculated prior to an assessment of your shipment by the authorities. If the estimate is lower than the final charge you will be required to pay the difference, and if it is higher we will refund the difference.

If the amount of your invoice is different to the amount you pre-paid, please get in touch with FedEx Customer Service.


I believe the shipper paid for all charges relating to this shipment

Duty and Tax charges are not assessed until the shipment enters Finland. If your shipper has advised they have paid FedEx for these charges, this usually relates to the payment they have made for transportation charges and not Duty or Tax.

I am a temporary visitor to Finland

You will need to pay the import charges but may be entitled to claim the charges back when you leave Finland. This depends on the individual circumstances of your package. Please contact Customer Service on for further information.  


I purchased my goods online 

The prices advertised on websites outside of the EU often do not include Duty. This can make products appear cheaper when compared to prices in Finland.


The shipment is a gift 

Items up to 45.00 € in value that meet the following customs criteria are not liable for import charges: The shipment must be sent directly from person to person.

  • The sender must be a private individual and the consignee must take delivery at a private address.
  • The gift must be sent free of charge and be of an "occasional nature".
  • The word ""gift"" must be marked on the Air Waybill and commercial invoice.
  • All items must be itemised with their own full description and value.

Please note that items containing alcohol and tobacco will incur Excise Duty. Items containing food may need to have additional documentation and be subject to further checks which could result with additional charges.


The shipment contains samples 

Samples can be imported to Finland without Duty or Tax charges as long as they meet the following customs authorities conditions:

  • Can only be used as samples.
  • Are of a negligible value and quantity.
  • Intended to obtain orders for the type of goods represented.

The commercial invoice and any other paperwork provided with the shipment must declare this information. This will enable customs authorities to make the appropriate entry.


My goods are second hand

Customs authorities assess Duty and Tax liability regardless of age or previous ownership. If you purchase antiques or original artwork there is a reduced rate of VAT where goods meet the correct criteria.

How do I reject the shipment? 

To be classed as a rejected import, your shipment must comply with the following customs authorities criteria: the goods are defective, were damaged before clearing customs authorities or do not comply with the suppliers terms and conditions of contract.

  • All claims must be made before the goods are returned or destroyed.
  • All claims must be made within 12 months of the original entry to customs authorities.

You will need to pay any Duties and Taxes to FedEx, and process a claim directly with customs authorities to reject your shipment.

If your query is related to EU VAT changes then please visit our dedicated page here.

How to pay

Bank's automated clearing system


Please email a remittance advice to

Account number: FI 6131 3130 0110 7556 Swift HANDFIHH
Bank: Handelsbanken
Account name: Federal Express Europe Inc

IMPORTANT! Please include your invoice number when making the payment.

Pay by phone

By Phone

Call 010 800 515 and select option 2, followed by option 1, and finally option 1.

Please remember to have your invoice number ready.

All information is correct at time publication and Federal Express Europe Inc accept no responsibility for information relating to third party contact details changing without prior notice. The Customs authorities make the final decision on all imports. Terms and conditions regarding your Federal Express Europe Inc invoices can be found at: