How can I contact FedEx?

Just head to Ask FedEx on fedex.com to get help. From there, you can schedule a callback or start a live chat with one of our agents if you need extra support.

When you open Ask FedEx:

Log in to get personalized support
If you have a 9-digit account number linked to your login, sign in for the best support experience. Get personalized guidance, access to account-specific resources, and visibility of your existing support requests.
Use guest access if you don't have an account
Provide your contact details and we'll securely match your request to any existing shipments or support tickets. To protect your shipment information, you may be asked to enter a PIN sent to the email associated with your shipment.
Choose the topic you need help with
For some topics, you can take action and resolve your request directly in Ask FedEx.
Get additional support when needed
If your issue requires assistance from our Customer Care team, Ask FedEx will create a support ticket with a reference number beginning with ‘SFC’. You can then choose between live chat or callback — without having to navigate a phone menu. Our team will already have the details of your request.

If your support ticket needs more time to resolve, the Customer Care team will keep you updated by email whenever there is progress.

If you're logged in, you can also view and update your support tickets from the Customer Support page, giving you an overview of the status of your requests.