TNT to FedEx

1. Create a user ID — or continue to the next step if you already have one
2. Log in to your FedEx  account
3. Go to ‘FedEx Administration’
4. Go to ‘Users’
5. Click 'Create new’ to add a new user — the user will receive an email with all their login details
6. Click ‘Import’ to add new users in bulk from a spreadsheet
7. Double-click on an existing user to change or delete their profile

Simply log in to your FedEx account and go to ‘FedEx Administration’. Here you’ll find three ways to manage users on your account:

1. Go to ‘Company Settings’ to manage services your company can use. Default options are also available here.
2. Go to ‘Groups’ to manage groups of colleagues and assign them default or customized settings
3. Go to ‘Users’ to manage the individual users and assign them default or customized settings. You can also add new users here.

1. Log in to FedEx^® Billing Online

2. Click 'My options' and then select 'Manage users' — here you can add new users and change their roles

To cancel surplus account numbers from your FedEx set up, simply follow these steps:

1. Open our ‘Contact form’
2. Log in to your FedEx account
3. On the Main topic menu select ‘Account & Start with FedEx’ as your topic
4. Select ‘Account Support’
5. Select ‘Cancel account’
6. Fill in the form, listing all accounts you wish to be removed in the ‘Additional information’ section and click ‘Submit’

Once the account is cancelled, you will receive a confirmation email from our team.

To set up your local e-invoicing solution (verkkolasku) for your FedEx invoices, please register using this webform.

We’ll transfer most of your shipping data from your TNT account over to FedEx. This includes your user information, company information, account associations and address book but excludes your shipping history.

You’ll be able to access and download your shipping history from myTNT.

All your TNT contacts will be transferred to your new FedEx address book. With FedEx, you’ll only have two types of address books – company and user. There’s no account address book like you had with TNT.

Bear in mind there may be some duplicate contacts, but you can easily delete them through these simple steps:

1. Log in to your FedEx account
2. Go to your account and click on 'Address book'
3. Select the address book you want to edit
4. Look for the contact details you want to remove and click 'Delete'

Don't worry, we'll take care of transferring your address book and other data from myTNT over to FedEx — but here’s how you can do it too.

If you have a myTNT address book:

1. Log in to your myTNT account
2. Click 'Address book' on the left side of the screen
3. Click 'Download address book' at the top-right of the screen
4. Choose to download your address book in 'FedEx format (.csv)'
5. Log in to your FedEx account
6. Click on the 'Import/Export' tab at the top of the screen
7. Choose to import to your central or personal address book in the 'Choose action' section
8. Follow the prompts and choose the file you downloaded from myTNT
9. Confirm that the file type selected is 'fedex.com address book (.csv)' before importing
10. Click 'Import'  

If you have an address book that's not from myTNT:

1. Log in to your FedEx account
2. Click on the 'Import/Export' tab at the top of the screen
3. Choose to import to your central or personal address book in the 'Choose action' section
4. Follow the prompts and choose the file you want to import
5. Select your address book file type from the list
6. If the file type isn't on the list, check the 'Map my file fields to the FedEx import template' box
7. Click 'Import'
8. Map the fields on the left to the relevant FedEx field on the right
9. Click 'Use this mapping'

Inactive TNT accounts will be switched off – we'll send you an email with the deactivation date. Only accounts used to ship in the last 18 months will be moved over to FedEx.

Yes, your TNT account will be deactivated. You can find the exact deactivation date in your emails and on myTNT. However, we’ll still use your TNT account number for our financial and clearance systems – that way we can invoice duties and taxes on your TNT shipments.

If you have customers who ship with your TNT account number, inform them about the move and that you’ll be shipping with FedEx from now on.

Your TNT account cannot be reactivated after it has been deactivated. If you face any issues using your FedEx account, kindly contact FedEx Customer Service for support.

You can find the link to your new account here. If you need more help, reach out to FedEx Customer Service.

Inform your customers that they’ll now receive packages from FedEx and no longer TNT.

If the receiver has never shipped with FedEx and their shipments require customs clearance, they’ll be contacted by customs for information such as:

• Required authorizations (Power of Attorney)
• Company registration numbers
• Duty and tax payment agreements

For more detailed information, please contact FedEx Customer Service.

You can only use your FedEx account number while shipping with FedEx.

When you activate your FedEx account, you’ll immediately be able to use FedEx shipping tools and services.

Here are a few things to note after your move:

• If you currently use a desktop application with TNT, a member of our Customer Technology team will reach out to discuss the FedEx solutions available to you
• If your account is currently managed by a Sales representative, then you’ll continue to work with the same contact
• You can immediately start shipping with our online shipping tool – the new FedEx Ship Manager™ at fedex.com
• FedEx will handle customs paperwork on your behalf – unless you advise us otherwise
• The FedEx terms of use and conditions of carriage of the origin country will apply to all your shipments
• For any queries, you’ll need to contact FedEx Customer Service

All TNT accounts will be deactivated on the date communicated to you via email.

If you anticipate any specific issues that your business will have as a result of this move, please contact your Sales representative or FedEx Customer Service for support.

Yes, your TNT account will be deactivated. When you activate your FedEx account, you’ll receive a new account number. You’ll also be shipping on FedEx terms of use and conditions of carriage with FedEx rates.

When you start shipping with FedEx, you’ll need to use FedEx documents and systems for your shipments. All your TNT details will be transferred to FedEx (apart from your shipping history) and you’ll no longer be able to ship with your TNT account once it’s deactivated.

You can postpone your move to FedEx under exceptional circumstances. If needed, please contact your Sales representative or FedEx Customer Service for assistance.

Your TNT account will automatically be deactivated on a fixed date. If you still need to use your account, please contact your Sales representative or FedEx Customer Service for assistance.

Simply click here to go directly to the FedEx Developer Resource Center.

Use the same account number, user ID and contact details as your FedEx account to register for FedEx Web Services Production Access.

You can find everything you need to know about your move to FedEx in our guide.