Service, Regulatory Updates and Important Notifications

To streamline payment reconciliation and ensure timely processing of payments, customers in Fiji are requested to submit payment remittance advice on the same day the payment is made. Remittances should include all mandatory information and be sent in the preferred format (PDF bank remittance advice). Acceptable alternatives include clear screenshots (JPG/JPEG/PNG/TIFF) or plain-text emails containing all required details. Include:

| FedEx Account Number | FedEx Invoice Number | Payment Amount (Local Currency) | Payment Date | Comments (if any) |

Dedicated Email for Remittance Submission:

• Send all payment remittance advice to your dedicated country-specific email address: FJ-paymentadvice@fedex.com
• Do not send remittance advice to other generic or shared email addresses, as this may cause delays or misplacement.

Impact of Delayed or Incomplete Submissions:

• Delayed reconciliation of your payment, leading to discrepancies and potential impacts to your account status.
• Temporary delays in order processing, delivery, or service provision may occur if payment cannot be verified.
• Additional administrative effort to trace and reconcile unmatched payments, potentially delaying payment verification.

Available Payment Methods (Fiji):

We support multiple convenient payment methods for Fiji, including:

• Electronic Funds Transfer (EFT)

For detailed guidelines and payment information, visit: fedex.com/fj

For questions or further clarification, please contact us at fscfj@fedex.com.

New Zealand Customs’ Import Entry and Export Entry fees will change on April 1, 2026.

From April 1, 2026, the following new fee structure will apply, and FedEx will be passing on the following fees to its customers:

High-Value¹ Import (Air) Entry Fee: NZD 59.59² (incl GST)

Charged by NZ Customs and Ministry of Primary Agriculture (MPI) for processing and managing consignments

High-Value¹ Export (Air) Entry Fee: NZD 3.85 (incl GST)

Charged by NZ Customs for processing and managing consignments

¹ Consignments valued over NZD 1,000.00

² Fee is inclusive of Customs fee and MPI biosecurity fee

For more details, please visit the New Zealand Government Customs Service website.

Background

From July 1, 2026, the European Union (EU) will introduce new customs duty rules for low value goods imported from third countries and territories into the EU customs territory. These changes will apply to anyone (business, ecommerce sellers, marketplaces, and consumers) receiving international shipments, and they may influence the way you ship and sell across borders.

At FedEx, we have over 50 years of experience in helping our customers navigate global trade and regulations. As the EU moves forward with this change, in the framework of the wider EU Customs Reform, we’re here to help you stay informed and well prepared. More detailed guidance will follow when the regulation is final and official guidance is announced.

New €3 customs duty will be applied

Until now, imported goods in a shipment with an intrinsic value not exceeding €150 could enter the EU without paying import duty under what is known as “de minimis”, an exemption from duty being applied.

From July 1, 2026, this exemption ends. For imported goods in a shipment with an intrinsic value not exceeding €150, a €3 customs duty will be applied per each line of the customs import declaration (which can contain one or more items, depending on the tariff classification).

There are a few exceptions:

• For B2B VAT registered recipients, standard duty rates will be applied.

• For free trade agreement shipments not sold under the IOSS scheme, duty relief can be applied. (However, for free trade agreement shipments sold under the IOSS – Import One Stop Shop scheme, the €3 customs duty will be applied per line of the declaration).

The VAT rules for imports into the EU remain unchanged (the VAT de minimis exemption was removed in 2021, and all goods imported into the EU are subject to VAT, regardless of value).

Additional Data Requirements

For each product imported into the EU customs territory in a shipment with an intrinsic value not exceeding 150 EUR (with the exception of B2B VAT registered imports), the EU Commission is introducing new mandatory requirements to be provided by the shipper, namely:

• The merchant product identifier.

• The non-standardized manufacturer product identifier.

• The standardized manufacturer product identifier (only if it exists).

FedEx, acting as customs broker at the time of import into the EU customs territory, will have to submit these in the customs entry to the customs authorities during the clearance process.

Missing these requirements will lead to the impossibility to clear shipments.

We are sharing this update ahead of the announced effective date, so you have time to prepare for the upcoming changes.

While these new rules will affect all low‑value imports into the EU, early awareness helps you plan, make informed decisions, and continue shipping with clarity as the reforms take shape.

The European Commission has also proposed an EU-wide handling fee for low value goods, to be introduced at a later stage. We will share updates as soon as details are confirmed.

Q&A

Q1. What is “de minimis”?

“De minimis” refers to an exemption that removes import duties on low value goods. In the EU, this exemption applies to imported goods in a shipment with an intrinsic value not exceeding €150. This will end on July 1, 2026.

Q2. What is a product identifier?

A product identifier provides traceability of the item. Our FedEx digital solutions and clearance applications are currently being updated to support this change. Additional details and instructions will be shared soon.

Q3. What is IOSS?

Introduced in 2021, the Import One Stop Shop (IOSS) is an optional EU scheme that allows e-commerce suppliers and online marketplaces/platforms to declare and pay VAT for their distance sales to the EU National VAT Authorities on low value goods (up to €150) at the time of sale, instead of at the time of shipping.

This helps prevent unexpected charges for recipients and supports faster customs processing. To prepare for the removal of the “de minimis” threshold, we strongly suggest investigating IOSS registration.

Q4. What new handling fee at European Union level is being proposed?

The European Commission has proposed a handling fee for goods imported into the EU and delivered to consumers (distance sales, e-Commerce). The fee is intended to cover administrative processing costs and may include reduced rates for certain shipment types.
 
The EU-wide handling fee is expected to be implemented at the end of 2026.  

In addition, national handling fees which a limited number of EU Member States have introduced may continue to apply. For example, in France, Italy, and Romania.

Q5. Is the €3 customs duty a FedEx surcharge?

No, it is not a FedEx surcharge but a government mandated fee.

Q6. How will the €3 customs duty be paid?

As per FedEx's standard process, at the time of import, FedEx will disburse the amount to the authorities and recover the amount from the customer.

More details will be shared as the legislative process develops.

Background

The U.S. Consumer Product Safety Commission (CPSC) regulates many common household and consumer products. Currently, importers of CPSC regulated products must maintain certificates of compliance and provide them to CPSC or U.S. Customs and Border Protection (CBP) upon request.

In October 2024, the CPSC began a voluntary eFiling pilot to allow certificate of compliance information to be filed via CBP’s Automated Commercial Environment (ACE) entry filing system. CPSC states that eFiling helps reduce holds and examinations on compliant products.

What’s new?

Effective July 8, 2026, eFiling will be mandatory for imported products regulated by the U.S. CPSC. Importers of CPSC regulated products will be required to provide all data elements necessary for the customs broker to complete the CPSC Participating Government Agency (PGA) message set in ACE at the time of entry into the U.S. The full CPSC PGA message set will require importers to provide seven certificate of compliance data elements for each product imported.

To streamline the process, importers may pre-file information about the product in CPSC’s Product Registry allowing the broker to transmit an abbreviated CPSC message set.

Recent reports indicate that completion of the CPSC Product Registry process may take some time, so importers who are interested are encouraged to begin the process as soon as possible to avoid potential clearance delays.

As more implementation details will be confirmed, we will share more information as it becomes available to help you stay informed and support you along your shipping journey with FedEx.

Q&A

Q1: What data elements are required for the full CPSC PGA message set?

The following seven data elements will need to be provided to complete the full message set:

1. Product ID (i.e., Global Trade Item Number)

2. Each CPSC rule that has been certified for the product under 16 CFR part 1110

3. Date of manufacture for the finished product

4. Name and address for the manufacturer, producers, or assembler

5. Date of most recent test for compliance with applicable CPSC rules

6. Name and address for the compliance testing facility

7. Contact information for the party maintaining records of test results

Note: These data elements are required when the importer has not registered the product on the CPSC Product Registry. If the product has been registered, see Q2 below.

Q2: What data elements are required for the abbreviated, reference CPSC message set?

Products that have been registered on the CPSC Product Registry qualify for use of the abbreviated, reference message set. For the reference message set, importers will need to provide the following three data elements with their shipping documents:

1. Product ID – A unique identifier for the product being certified

2. Certifier ID – The unique identifier created by the certifying importer

3. Version ID – The unique identifier for the specific version of the product certificate

Q3: Am I required to pre-file information about my products in the CPSC Product Registry?

No. Use of the CPSC Product Registry is optional. Customers who regularly import CPSC regulated products are encouraged to register their products to expedite clearance and reduce the chance of CPSC-related holds or exams.

Importers who do not regularly import CPSC regulated products may instead opt to provide the seven data elements required to file the full CPSC message set on a per-shipment basis.

Q4: What if my product is exempt from CPSC certification requirements?

Certain products may fall under CPSC jurisdiction but are not subject to a certification requirement or qualify for CPSC enforcement discretion. Importers of these products are encouraged to update shipping documentation to indicate when a CPSC certification exemption exists for a specific product.

Additional certification exemptions exist for the following:

1. Items imported as component parts. The CPSC only regulates finished products.

2. Personal use items exported for repair and reimported.

3. Gifted products shipped between two individuals.

Q5: Where can I find additional information?

Importers seeking additional information are encouraged to review the CPSC eFiling website and additional resources linked below:

• CBP CPSC eFiling Implementation Guide - https://www.cpsc.gov/s3fs-public/eFiling-CATAIR-IG-V2-1.pdf

• CPSC eFiling - https://www.cpsc.gov/eFiling

• CPSC Product Registry - https://www.cpsc.gov/eFiling-CPSC-Product-Registry

• CPSC Regulatory Robot - https://www.cpsc.gov/Business--Manufacturing/Regulatory-Robot/Safer-Products-Start-Here

Background

France will introduce a new national tax on small parcels, named “taxe sur les petit colis” (TPC) on low value imports. The fee will be applied to shipments being imported into France (including Martinique, Guadeloupe and Réunion) and Monaco from outside of the European Union (EU) customs territory, with a declared value below €150.  

For full details about the "taxe sur les petits colis", please visit the French Customs Page: Taxe sur les petits colis : point d'information sur sa mise en œuvre | Portail de la Direction Générale des Douanes et Droits Indirects 

Key Changes (Effective March 1, 2026)

Beginning March 1, 2026, France will apply a tax on import flows of low value shipments as follows:  

• The new tax will apply to each item of merchandise at the time of import (defined by a unique Harmonize System code of 6 digits), at a rate of €2 per item.  

• If the shipper uses IOSS*: the fee will be collected through the IOSS mechanism.  

• If IOSS is not used: the fee will be charged at the time the shipment is imported.  

This €2 will be shown as a separate line on the customs declaration, under code D205, and will be consolidated in the duty line on the FedEx duties and taxes invoice.  

This fee is expected to remain in place until a future EU wide handling fee is adopted as part of the EU Customs Reform package.  

What this means

Non-EU shippers sending to France: 

• Low value shipments (<€150) to France will now incur a €2 fee per declaration line. 

• Shippers may update pricing, checkout information, and customer communication to reflect these new import costs for buyers in France.  

EU-based shippers sending to France: 

• No impact on intra-EU shipments. 

• The fee applies only to goods imported into France from outside of the EU customs territory. 

Importer from France receiving goods from outside the EU: 

• French buyers may see the €2 fee included in the total cost of delivery, either collected through IOSS at checkout (if applicable) or upon import.  

Status & Next Steps

We are actively monitoring the regulatory developments and further assessing its implications. Further details will be shared when available. For the latest updates, please bookmark this page and check back regularly.  

*IOSS - Import One-Stop Shop allows sellers to charge VAT at the point of sale and report it via one monthly return in one EU country. France is instructing IOSS Sellers to also account for Handling Tax within their returns. 

On February 20, 2026, the United States Supreme Court ruled that the tariffs issued under the International Emergency Economic Powers Act (IEEPA) are unlawful. We understand that this news has prompted questions about previously assessed duties and taxes. We are committed to helping our customers navigate the regulatory environment and providing updates when we have them. 

As a transportation provider and customs broker, FedEx is required to assess and collect duties and taxes in accordance with current customs regulations and government directives in effect at the time of import.  According to guidance issued by Customs and Border Protection on February 22, 2026, duties imposed under IEEPA will no longer be collected for goods entering the U.S. after 12:00 a.m. EST on February 24, 2026.  No other duties or tariffs are impacted by the Supreme Court’s ruling.

While the Supreme Court did not address the issue of refunds, FedEx has taken necessary action to protect the company’s rights as an importer of record to seek duty refunds from U.S. Customs and Border Protection. At this time, however, no refund process has been established by regulators or the courts. We will communicate any relevant information and updates in a timely manner, and we appreciate your patience as we wait for additional guidance and clarity from the U.S. government and the courts.

Effective February 2, 2026, Eircodes (postcodes) will be required for all FedEx shipments to and from Ireland. Eircode is Ireland’s smart postcode system. It is a 7-digit postcode that is unique and specific to every residential or business postal address.  

Without a full and accurate postcode, you will no longer be able to create shipping labels. This change does not affect TNT shipments.

To prepare for this change, we recommend that you review and update your address book and/or databases now. To find or check an Eircode, you can use Ireland's Eircode finder tool here. 

If you have any questions, please contact Customer Service or your sales representative.

In light of recent tariff changes that may impact your shipments to the United States, we are dedicated to ensuring a seamless customs clearance process and guiding you through these adjustments. 

Please remember that U.S. authorities mandate shippers to provide:

1. 10-digit H.T.S. codes in the airway bills and commercial invoices for all items shipped to the U.S., regardless of their country of origin, with some exceptions for specific items, such as samples, as outlined by the corresponding regulations. The H.T.S. code lookup user guide is available here.

2. Manufacturer’s details for commercial use textiles and garments and certain FDA commodities. Specific H.T.S. code of commodities / items might still require the manufacturer’s details even if it’s considered not required above. H.T.S. codes of the textile and apparel products that need manufacturer’s details can be found here.

• Manufacturer’s details should not be provided through the commodity or item description field in our shipping tools. Shipper should insert them into the corresponding field of the shipping tools as below:

  1. FedEx Ship Manager™ at fedex.com: Additional Invoice Info

  2. FedEx Ship Manager™ Software: Commercial Invoice Details

  3. FedEx APIs: the “specialInstructions” field

  4. FedEx Web Services: the “Comments” field

A user guide here is available to assist you to insert the information accordingly.

• To prevent delays at customs, the valid H.T.S. code must be provided; otherwise, an air waybill cannot be created through the FedEx Ship Manager™ at fedex.com or the FedEx API. We have enhanced our shipping tools to assist you with these updates. 

Validate Your H.T.S. Code

If you are using FedEx Ship Manager™ at fedex.com, the H.T.S. code you enter will be automatically validated. 

AI-Assisted H.T.S. Code Lookup

FedEx Ship Manager™ at fedex.com now features an AI-assisted H.T.S. code lookup function. By simply entering a keyword related to your commodity, you can swiftly find the appropriate H.T.S. code using the enhanced lookup feature. Additionally, the FedEx Global Trade Manager at fedex.com also offers an H.T.S. code search option. The user guide is available here.

Access Our Dedicated Website

Stay informed with the latest updates, tips, educational videos, and user guides at our U.S. Tariff Information Hub to help you navigate the tariff changes effortlessly."

FedEx is committed to delivering exceptional support and service to our customers. We are here to assist you every step of the way as you adjust to these changes. Thank you for choosing FedEx, where your satisfaction is our highest priority.

Given the fluid nature of the situation, please check for updates at fedex.com.

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.