Service, Regulatory Updates and Important Notifications

In light of recent tariff changes that may impact your shipments to the United States, we are dedicated to ensuring a seamless customs clearance process and guiding you through these adjustments. 

Please remember that U.S. authorities mandate shippers to provide:

1. 10-digit H.T.S. codes in the airway bills and commercial invoices for all items shipped to the U.S., regardless of their country of origin, with some exceptions for specific items, such as samples, as outlined by the corresponding regulations. The H.T.S. code lookup user guide is available here.

2. Manufacturer’s details for commercial use textiles and garments and certain FDA commodities. Specific H.T.S. code of commodities / items might still require the manufacturer’s details even if it’s considered not required above. H.T.S. codes of the textile and apparel products that need manufacturer’s details can be found here.

• Manufacturer’s details should not be provided through the commodity or item description field in our shipping tools. Shipper should insert them into the corresponding field of the shipping tools as below:

  1. FedEx Ship Manager™ at fedex.com: Additional Invoice Info

  2. FedEx Ship Manager™ Software: Commercial Invoice Details

  3. FedEx APIs: the “specialInstructions” field

  4. FedEx Web Services: the “Comments” field

A user guide here is available to assist you to insert the information accordingly.

• To prevent delays at customs, the valid H.T.S. code must be provided; otherwise, an air waybill cannot be created through the FedEx Ship Manager™ at fedex.com or the FedEx API. We have enhanced our shipping tools to assist you with these updates. 

Validate Your H.T.S. Code

If you are using FedEx Ship Manager™ at fedex.com, the H.T.S. code you enter will be automatically validated. 

AI-Assisted H.T.S. Code Lookup

FedEx Ship Manager™ at fedex.com now features an AI-assisted H.T.S. code lookup function. By simply entering a keyword related to your commodity, you can swiftly find the appropriate H.T.S. code using the enhanced lookup feature. Additionally, the FedEx Global Trade Manager at fedex.com also offers an H.T.S. code search option. The user guide is available here.

Access Our Dedicated Website

Stay informed with the latest updates, tips, educational videos, and user guides at our U.S. Tariff Information Hub to help you navigate the tariff changes effortlessly."

FedEx is committed to delivering exceptional support and service to our customers. We are here to assist you every step of the way as you adjust to these changes. Thank you for choosing FedEx, where your satisfaction is our highest priority.

Given the fluid nature of the situation, please check for updates at fedex.com.

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.