How to recognize and
help prevent fraud
Find ways to help protect yourself and your
FedEx account from scams.
Take steps to recognize and help prevent scams:
Cyber security awareness
Protecting your personal information is more important than ever. FedEx offers two-step verification (2SV) that adds an extra layer of security for your FedEx account.
Be prepared and proactive with our online security and safety tips
We’re serious about your privacy and security. But today’s cybercriminals can be convincing. Here are two important things to remember:
- We never request payment or personal information in exchange for releasing a package.
- If you get a suspicious email, do not reply or cooperate with the sender.
FedEx does not request, via unsolicited mail, email, or text, any personal information pertaining to your account credentials or identity.
If you get a suspicious email, do not reply or cooperate with the sender.
Know the common warning signs of a scam to prevent fraud
- Urgent request for money in return for the delivery of your packages.
- Requests for your personal and financial information.
- Misspelled website or email addresses, like fedx.com or fed-ex.com.
- Spelling and grammatical errors, or excessive capitalization and exclamation points.
- Claims that you have won a large sum of money.
- A message that appears when you click a link, warning you that the connection isn't secure. This means the browser you use recognizes a security risk.
Be on guard against fraud every day
- Watch for text messages or emails saying there’s a problem with your FedEx shipment.
- Use secure payment methods to pay for your shipments. Don’t wire money or send money orders or cash. Using secure payment methods also makes it easier to dispute a fraudulent charge.
- Keep your FedEx account and credit card numbers safe, and don’t share them.
- Avoid using public computers to send sensitive information or log in to your accounts.
- Update your computer, browser, and software as needed.
If you have already interacted with a message and lost money, contact your bank immediately.*
Also consider contacting the Internet Crime Complaint Center or your state Attorney General’s office.
Disclaimer: FedEx is not responsible for damages, charges or costs incurred as a result of fraudulent activity under the pretext of the FedEx name, service marks or logos.
Enhance delivery security and convenience
FedEx Delivery Manager® gives you more visibility into your package's journey. Receive proactive tracking notifications and picture proof of delivery. Help avoid damage and theft by requesting to redirect a delivery to a secure FedEx location near you.
How to protect your FedEx account from scams
Treat your FedEx account like you would an online bank account. Take care when sharing access with coworkers or friends.
Pay attention to passwords
Choose strong passwords that can’t be easily guessed. We help you prevent fraud by requiring a minimum of twelve characters for your fedex.com password. It must contain at least one uppercase letter, one lowercase letter, and one number. Check out our account and password security tips.
Manage company account privileges
Do you use FedEx Ship Manager® to automate your shipments? Register for FedEx Ship Manager® Shipping Administration. Choose who has access to your company's FedEx account and control the shipping activities of users. Contact your FedEx sales representative or call 1.800.GoFedEx or 1.800.463.3339 to learn more.
Allow access or report fraud
Closely monitor access to your FedEx account number. If you believe someone is fraudulently using your account, contact us at 1.800.584.2681.
Let us know if accounts switch hands
Did a FedEx account administrator leave your company? To update your company's login credentials, contact us at 1.800.GoFedEx or 1.800.463.3339.
Upgrade to the latest versions of FedEx® software
Strengthen your online security and ensure you get access to the greatest features.
If you’re a FedEx Delivery Manager enrollee, you get a free ShopRunner membership. Make sure you have the latest versions.
How we help protect our customers from fraud
We’ve been earning the trust of our customers for over 50 years. Our team works hard to shield your personal information.
A secure online experience
To log in to fedex.com, your browser must support 128-bit encryption. Any sensitive data transferred between you and FedEx is then encrypted. Look for the closed padlock symbol in your browser and the “https” in the URL.
Unique login protection
You need to have a user ID and password to access FedEx online account services and features. We securely store these credentials. Handle your ID and password with care, and never share them.
Two-step verification account protection
In today's digital world, protecting your personal information is more important than ever. Two-Step Verification (2SV) adds an extra layer of security by requiring a one-time code sent to your email or phone after entering your password.
Update Your Contact Information:
Make sure your email and phone number on file are accurate. Keeping this information up-to-date helps ensure you receive important notifications and can verify your identity when enabling 2SV.
Enable Two-Step Verification (2SV):
- Access Profile Settings: After logging into your FedEx account, click on your profile icon in the global header and select "Profile settings."
- Navigate to Login and Security: Within your profile settings, go to the “Login and Security” section.
- Enable Two-Step Verification: Scroll down and follow the prompts to activate Two-Step Verification (2SV).
Profile Settings > Login and Security > Enable Two-Step Verification
Steps to Lock Your Profile:
- Go to Account Management: Log in, click your profile icon, and select "Account management."
- View/Edit Settings: Select "View/Edit" under your profile options.
- Access Nickname and Security Options: Go to "Nickname and Security Options" to ensure your profile is locked and review your privacy settings regularly.
Account Management > View/Edit > Nickname and Security Options
Automatic timeouts
You’re automatically logged out after 60 minutes of inactivity on fedex.com. After that, you’ll need to log in to your account again. This helps keep your account safe, especially on shared computers.
VeriSign validation
We use VeriSign Extended Validation (EV) certificates. Browsers that support EV certificates show that a site has undergone additional validation. Browsers without EV support will function on fedex.com, but you won’t see the validation indicator.
High security standards
We adhere to industrywide information security standards from leading bodies like Open Worldwide Application Security Project (OWASP). Our development teams regularly take code training to stay on top of the cutting-edge security principles.
Integrated features
We’re proactive about our DevSecOps, which stands for development, security, and operations. We incorporate security features into development platforms and pipelines. This helps prevent bugs and vulnerabilities from making their way to you.
A commitment to quality management
FedEx was the first transportation company to receive worldwide ISO 9001 certification. It demonstrates our ability to consistently meet customer and regulatory requirements.
Potential fraud situations
Safeguard yourself with additional fraud resources
Stay informed about financial crime
See the latest U.S. fraud news and updates. Learn how the Fraud Section of the Department of Justice works to keep citizens safe.
Get familiar with data privacy
We’re dedicated to effective privacy protection. See the FedEx Global Privacy Policy to learn how we collect, use, and secure personal information.
See where transparency meets trust
Creating a secure online environment is our goal. Visit the FedEx Trust Center for more data privacy and security tips.
Recognize email scams
These emails attempt to trick you by pretending to come from a reputable source. They try to get you to share sensitive personal account information or send payment.
Some fraudulent emails are disguised as FedEx delivery notices. They contain hyperlinks that connect you to a website that hosts malware. FedEx email scams often include an attachment. If you open the email, malware can infect your computer or mobile device.
Here are some examples:
These scams involve a new ATM card destined for you, or one you misplaced. As with most scams, you are asked to provide personal information and the payment of a small "holding" fee to receive your card.
Subject: Good Day
Sent: FedEx Courier Company
Subject: Good Day
Good Day
I am glad to send you this email to notify you concerning your ATM CARD which is in our costudy for the past few months.
We want you to understand that the delivery fees is beeing paid by the authorities and what you need to do now is to contact us immediately so that the delivery will commence to your doorstep as soon as possible.
Note that you are to pay for the safe keeping security fees of your ATM CARD which is $85 Dollars only so that immediately infect will take place for the delivery of your ATM CARD .
If you know you won't be able to pay for the safe keeping of your ATM CARD please do not respond back to this email, and your ATM CARD will be return back to the compensation head office which you will not be able to get the ATM CARD again.
Please i repeat myself again that if you know that you will not be able to pay for the safe keeping of your ATM CARD which is $85 USD please i beg you not to respond to this email because it will not help.
Do fill this information and get back to us ASP You received this message.
Recomfirm your mailing address.
===============================================
Full Name:.........
Mailing Address:..........
Personal Phone Number...........
Occupation:..................
================================================
As soon as you are ready to make the payment of the safe keeping of your ATM CARD $85 USD do let us know by sending us your mailing address, and we are going to send you the information in which you are going to use in make the payment for the delivery, once your payment have been comfirm by our accountant officer, your ATM CARD will be delivered to you ASP.
Get back for immediately delivery of your ATM CARD .
E-mail: info@fedexcourierserviceonline.co.uk.tt
www.fedex.com
=========================================
=========================================
Thanks for your understanding.
Sincerly,
FedEx Courier Company
Phone: +234-807-635-0091
The authors of these FedEx scam emails typically pretend to be a prior business associate or mysterious benefactor holding a certified check or bank draft in your name. All you have to do to claim it is provide your personal information and pay a small fee. The goal is to get you to reveal financial or bank account information.
Subject: Dear Customer
Sent: FEDEX DELIVERY AGENT
Subject: Dear Customer
Dear Customer, Good day to you. We have been waiting for you to contact us for your Confirmable Package that is registered with us for shipping of your Package to your residential location. This is to inform you that we are in possession of your Parcel (which include a certified cheque worth of $500,000.00 USD and other vital documents) that we facilitate the clearance of the cheque in your country, which is to be couriered to you.
It is the usual practice of our organization to conduct a proper verification of all Parkages that we are to delivered, to ensure that they are valid. Be rest assured that your cheque has been confirmed valid and true and delivery will be made once you have meet the necessary requirements.
The package is registered with us for mailing by the Online Lottery Award Promo Board as claimed, in England, United Kingdom. We are sending you this email because your package is been registered on a Special Order.
What you have to do now, is to contact our Delivery Department for immediate dispatchment of your package to your residencial address. Note that as soon as our Delivery Team confirms your informations, it will take only one working day (24 hours) for your package to arrive it designated destination.
For your information, the Mail, VAT & Shipping fees have been paid by the Lottery Award Promo Board before your package was registered. What you need to pay is the Security Keeping fee of the FedEx company as stated in our privacy terms & condition page, in order to secured your Parkage. The cost for the Security Keeping fee is $200 USD.
This is mandatory, kindly complete the below form to reconfirm your Postal information:
FULL NAMES:.......................................TELEPHONE:..............
POSTAL
ADDRESS:...................................CITY:................................
OCCUPATION.........................STATE:....................................... COUNTRY:..........................................
Await your Swift Response.
Yours Faithfully,
Mr. Larry Adams
Tel:+23480717269
fedex-delivery02@hotmail.com
(The Dispatched Officer).
Subject: (empty)
From: FedEx Courier Company
Subject:
I am sorry to encroach into your privacy through this manner; we have a certified cheque of $1,000.000.00 usd in our custody that belongs to you. This cheque was brought to my desk last week by a lady who gave us your email address to contact you on the delivery. We wait your response soonest.
FedEx
The authors of these FedEx scam emails typically pretend to be a prior business associate or mysterious benefactor holding a certified check or bank draft in your name. All you have to do to claim it is provide your personal information and pay a small fee. The goal is to get you to reveal financial or bank account information.
Subject: Dear Customer
Sent: FEDEX DELIVERY AGENT
Subject: Dear Customer
Dear Customer, Good day to you. We have been waiting for you to contact us for your Confirmable Package that is registered with us for shipping of your Package to your residential location. This is to inform you that we are in possession of your Parcel (which include a certified cheque worth of $500,000.00 USD and other vital documents) that we facilitate the clearance of the cheque in your country, which is to be couriered to you.
It is the usual practice of our organization to conduct a proper verification of all Parkages that we are to delivered, to ensure that they are valid. Be rest assured that your cheque has been confirmed valid and true and delivery will be made once you have meet the necessary requirements.
The package is registered with us for mailing by the Online Lottery Award Promo Board as claimed, in England, United Kingdom. We are sending you this email because your package is been registered on a Special Order.
What you have to do now, is to contact our Delivery Department for immediate dispatchment of your package to your residencial address. Note that as soon as our Delivery Team confirms your informations, it will take only one working day (24 hours) for your package to arrive it designated destination.
For your information, the Mail, VAT & Shipping fees have been paid by the Lottery Award Promo Board before your package was registered. What you need to pay is the Security Keeping fee of the FedEx company as stated in our privacy terms & condition page, in order to secured your Parkage. The cost for the Security Keeping fee is $200 USD.
This is mandatory, kindly complete the below form to reconfirm your Postal information:
FULL NAMES:.......................
TELEPHONE:........................
POSTAL ADDRESS:...........
CITY:...................................
OCCUPATION....................
STATE:................................
COUNTRY:..........................
Await your Swift Response.
Yours Faithfully,
Mr. Larry Adams
Tel:+23480717269
fedex-delivery02@hotmail.com
(The Dispatched Officer).
Subject: (empty)
From: FedEx Courier Company
Subject:
I am sorry to encroach into your privacy through this manner; we have a certified cheque of $1,000.000.00 usd in our custody that belongs to you. This cheque was brought to my desk last week by a lady who gave us your email address to contact you on the delivery. We wait your response soonest.
FedEx
Another common FedEx scam relies on contacting you by email or phone, asking you to resolve an issue with a shipment. Once contact is made, the attacker uses social engineering techniques to attempt to defraud you. The email is typically vague and provides little or no details of the shipment.
Subject: We need to talk to you
We need to talk to you about your parcel write us at fedex.expressbn@yahoo.com.hk or call +2347038680000
This set of fraudulent emails claims to be from FedEx regarding a package that could not be delivered. These emails ask the receiver to open an attachment in order to obtain the airbill or invoice needed to pick up their package. The attachment in the email may contain a virus. Please do not open the attachment, and delete the email immediately.
The frequency of this email tends to increase close to the holiday season, presumably to exploit the growth in shipping volumes.
Subject: Fed Ex Delivery Notification
Unfortunately we were not able to deliver postal package you sent on December the 14 in time because the recipient's address is not correct. Please print out the invoice copy attached and collect the package at our office.
Your FEDEX
www.fedex.com
These fraudulent emails appear to originate from a FedEx employee. The body of the message may contain a fake notice related to FedEx services or may contain only a random phrase or sentence. Be aware that the attachment contained in the email may contain a computer virus. Do not open the attachment. Delete the email immediately.
Subject: Fedex Tracking number N4815347
From: "Fedex Manager, Willis Grabinger"
Dear. Unfortunately we failed to deliver the postal package you have sent on the 27th of July in time because the recipient's address is erroneous. Please print out the invoice copy attached and collect the package at our office. * This site is protected by copyright and trademark laws under US and International law.
ATTACHMENT: FEDEXTrackingnumberN4815347.zip
Subject: Fedex Item Status N0367092
ATTACHMENT: FEDEXItemStatusN0367092.zip
Subject: Fedex Invoice copy N9728605
ATTACHMENT: FEDEXInvoiceN9728605.zip
Other common types of fraud
This form of identity theft is committed when someone uses your card without your permission. Keep an eye out for:
- Incorrect charges on your bank statements.
- Mistakes on your credit report.
- A temporary hold placed by your bank on your card or account.
Similar to email attacks, malware is launched when you click on a hyperlink in an instant message that then links through to a malicious website. The malware can be spread through your IM chat sessions to others.
Software that can infect your computer or phone to steal information or cause damage. Malware can be spread through hyperlinks and attachments.
A perpetrator sends you an email that looks legitimate, but they’re trying to steal your personal and financial information. The messages usually appear to come from well-known and trustworthy web sites.
Scammers use ransomware, a type of malware, to hijack your computer. They then demand a ransom to give you back control of your tech. Ransomware can be spread through hyperlinks and attachments.
These scams involve directing you to malicious sites through a search engine. The site may offer low-cost products or services like credit cards or loans. If you enter your credit card information, it’s collected by the phishing site.
Similar to email and IM attacks, links are delivered to your mobile device via text messaging. Malware is launched when you click on a hyperlink that takes you to a malicious website.
This is a non-technical kind of scam. It often relies on criminals tricking you into breaking normal security procedures or divulging confidential information. The perpetrator may try to appeal to you on an emotional level.
Your company or organization may be targeted in a spearfishing email attack. The scammer may request unauthorized access to confidential data or money. For example, a cybercriminal poses as your CEO to try and trick you into sending cash.
The telephone version of phishing is vishing. You receive a message asking you to call a number to settle an account or fix an error. The perpetrator wants to get your personal information. If they get it, they could use it to access your account or open credit cards in your name.
Report a scam to the Federal Trade Commission
Please forward your phishing e-mails to abuse@fedex.com. If you feel you have been a victim of one of these other scams, consider contacting the Federal Trade Commission, the FBI’s Internet Crime Complaint Center, and/or your local law enforcement.
