FedEx TNT Acquisition
FedEx and TNT are coming together to connect you to more opportunities.
FedEx has acquired TNT. Bringing FedEx and TNT together will allow us to build upon the strengths of both companies, leading to a brighter future, connecting even more people and possibilities around the world. This acquisition will combine the world’s largest air express network with an unparalleled European road network, which will expand the existing FedEx portfolio and reshape the global transportation and logistics industry.
You can read the press release here.
What it means to you:
Our team members are committed to delivering the same exceptional service you expect from the FedEx and TNT brands. This means the outstanding services you receive today will stay the same. There are no immediate changes to:
- your booking solutions, assigned courier, pick-up and delivery schedules
- your sales representative
- your customer service team
- your rates and terms and conditions
- how you manage your account, billing and invoicing
Successful integrations take time and maintaining the quality of our service to you is our priority. In time we will bring to you an enhanced portfolio of solutions to help you grow your business.
FedEx Strengths
A global market leader
FedEx Express invented express distribution and is a global leader in the industry, providing rapid, reliable, time-definite delivery around the world.
An unmatched global air express network for parcels and freight
With a fleet of 657 aircraft managed by highly skilled logistics specialists with state-of-the-art IT systems at their fingertips, FedEx serves more than 220 countries and territories. The FedEx global network provides time-sensitive, express services through 375 airports worldwide.
Business solutions for your needs
We deliver solutions that matter to you and your business, turning global challenges into opportunities. We know our customers have varied needs and we’ve continued to expand our service portfolio to provide them with options to ensure that strategically they can put the right package in the right network at the right cost.
One of the world’s most respected brands
For the 16th consecutive year, FedEx has ranked among the top 20 in FORTUNE World's Most Admired Companies List with 13 of those years ranking among the top 10. More than 340,000 FedEx team members are absolutely, positively focused on safety, the highest ethical and professional standards and the needs of our customers and communities.
TNT Strengths
Reputation for outstanding customer experience
At TNT, we care about our customers. TNT customers can expect outstanding service, knowledgeable staff, proactivity and commitment to deliver on our promise. We are always at our customers’ disposal to support them through every step of the shipping process.
Strong international and domestic coverage in Europe with an unparalleled European road network
Our unparalleled European road network connects over 45 countries in Europe with more than 55,000 road trips made every week. TNT operates international and domestic delivery networks in all key European markets.
Worldwide delivery network optimized for packages and pallets
TNT’s worldwide delivery network covers over 200 countries around the globe. Optimized to collect and deliver parcels and pallets, it is powered by the combination of global and regional air connections and regional road networks in Europe, the Middle East, South Africa, South America and Asia. With TNT Express and Economy Express delivery services, customers have a single supplier to cater for all their shipping needs.
Broad range of services to meet customer needs
Whether it’s a last-minute, urgent shipment to be delivered the same day, time or day-definite deliveries, heavy freight or dangerous goods, delivery across the world or to the town nearby, TNT provides a broad range of services. TNT experts can help customers to choose the service that best fits their transportation requirements and budgets.
Frequently Asked Questions
I want to know if my services are impacted now
No. You will continue to have access to the same services and support teams you trust. Our team members are fully committed to delivering the same exceptional service you expect from the FedEx and/or TNT brand. FedEx and TNT will continue to provide services as they do today. You can rely on the same assigned courier, customer service team and sales representative that you are currently dealing with.
TNT customers shipping to or from an embargoed country under U.S. export regulations were notified in February 2016 that all services to or from such countries were discontinued with effect from April 4, 2016.
For the time being, FedEx and TNT will continue to provide services as they do today. Our team members are fully committed to delivering the same exceptional service you expect from the FedEx and TNT brand.
There are no changes to your pick-up times or delivery schedules. For the time being, FedEx and TNT will continue to provide services as they do today. Commitment to exceptional service remains our number one priority.
I want to ship
There are no immediate changes to your existing clearance operations. FedEx and TNT will continue to run independently for now. Our team members are committed to delivering the same exceptional service you expect from the FedEx and/or TNT brands.
For now, there are no changes to your pick-up and collection services as each company will continue to operate independently for now.
There will be no immediate changes to your pick-up and collection services as each company will continue to operate independently for now.
Please continue to ask FedEx customer service or courier/driver for FedEx supplies and TNT customer service or courier/driver for TNT supplies.
Each company's packaging is customized and optimized for its own delivery network and as such should only be used with the company who supplied the packaging. You may ship using your own packaging or using the shipping company's packaging but please do not mix packaging.
For now, there are no changes to your pick-up and collection services as each company will continue to operate independently.
For now, each company will operate independently.
I want to track a shipment.
There are no immediate changes to the applications you use to track packages. For now, FedEx and TNT will continue to provide services as they do today.
I want to know who to contact
FedEx and TNT will continue to provide services as they do today. This means the multi-supplier relationship you enjoy today will remain the same.
Our team members are committed to delivering the same exceptional service you expect from the FedEx and TNT brands. This means the services you receive today will remain the same. There are no immediate changes to your courier, pick-up and delivery schedules or sales representative, customer service team, how you manage your account or billing and invoicing.
FedEx and TNT will continue to provide services as they do today. To learn how to ship with FedEx or TNT, please contact your current FedEx or TNT contact. If you have an existing relationship with both companies, please continue to reach out to your current contact in each company as you have before.
FedEx Express and TNT will continue to provide services as they do today.
To learn how to ship with FedEx Express or TNT, please contact your current FedEx Express or TNT contact. If you have an existing relationship with both companies, please continue to reach out to your current contact in each company as you have before.
There is no immediate change to the customer service number you use today. FedEx and TNT will continue to provide services as they do today.
Please contact TNT for a question about a TNT shipment and contact FedEx about a FedEx shipment. For now, FedEx and TNT will continue to provide services as they do today.
I want to use new services
Account numbers can only be used for services from the individual company that issued them. FedEx and TNT will continue to provide services as they do today. There are no immediate changes to how you manage your account, billing or invoicing.
I want to understand any potential impact on my account
There are no immediate changes to how you manage your account, billing or invoicing. FedEx and TNT will continue to provide services as they do today.
There are no immediate changes to your rates or terms and conditions. FedEx and TNT will continue to provide services as before.
I have a question on my payment
You will continue to receive separate invoices for separate services from FedEx and TNT. For now, FedEx and TNT will continue to provide services as they do today.
There are no immediate changes to how you manage your account, billing or invoicing. For now, FedEx and TNT will continue to provide services as they do today.
You will continue to receive separate invoices for separate services from FedEx and TNT. For now, FedEx and TNT will continue to provide services as they do today.
Get in touch
FedEx Express and TNT sales and customer service team members are ready to help you with information about our products and services. Please contact us if you have any questions.
