Mon-Fri : 0800 to 1700
Sat: 0800 to 1200
For enquiries on FedEx automation products and applications, call us at:
648.7363 (Toll Free)
*Service Hours: Mon-Fri 0800 to 1700
Sat 0800 to 1200
Sun No Service
Frequently Asked Questions
Please contact our Customer Service team at 648.4000 or email firstname.lastname@example.org to file your claim.
Gather the following documentation:
Photocopy of the FedEx air waybill or FedEx Ship ManagerTM printout.
All related documentation regarding the proof of value of the goods/products shipped (copy of original invoice from vendor or supplier; copy of retail invoice or receipt; final confirmation screen, if an online order, with proof of payment; itemized repair invoice or statement of non-repair, appraisals; expense statement; or any other applicable documentation).
Serial number(s) of merchandise, if applicable.
Inspection report, if applicable.
Submit the claim and documentation by email or fax:
Concealed loss, damage, and delay claims must be filed within 21 calendar days of the delivery date. Non-delivery or misdelivery claims must be filed within nine months of the shipment date.
Unless additional time for research is required, most cases will be resolved five to seven days after we receive your claim form and supporting claim documentation.
The sender, the recipient, or a third-party can file a claim. For a recipient or third party to file a claim, a Letter of Authorization is required from the shipper.
Keep the merchandise and all original packaging, including cartons and contents, until the claim resolution process is finished. It may be necessary to make the packaging available to FedEx for inspection.
For more information on billing procedures, please contact Customer Service at 648.4000.