Please contact our Customer Service team at 648.4000 or email firstname.lastname@example.org to file your claim.
Gather the following documentation:
Photocopy of the FedEx air waybill or FedEx Ship ManagerTM printout.
All related documentation regarding the proof of value of the goods/products shipped (copy of original invoice from vendor or supplier; copy of retail invoice or receipt; final confirmation screen, if an online order, with proof of payment; itemized repair invoice or statement of non-repair, appraisals; expense statement; or any other applicable documentation).
Serial number(s) of merchandise, if applicable.
Inspection report, if applicable.
Submit the claim and documentation by email or fax:
Keep the merchandise and all original packaging, including cartons and contents, until the claim resolution process is finished. It may be necessary to make the packaging available to FedEx for inspection.
You also have the option to update your credit card on the Create a Shipment screen in the Billing Details section of FedEx Ship Manager. If you are still unsuccessful, please contact FedEx Customer Service.
Step 1: Please settle all the outstanding invoices for the account.
Step 2: Please provide a letter of authorization (L.O.A.) The L.O.A, should be on company letterhead (if applicable) and include the reason(s) for closing the account, the effective date, the authorization signature and official company stamp.
For any query, please contact FedEx Customer Service at 648.4000.
For more information on billing procedures, please click on the Billing section within our Terms and Conditions webpage or contact us at 648.4000. Generally it would take 5-10 working days to resolve your dispute.
If you want to ship online using the full range of FedEx Ship Manager services on fedex.com, a FedEx account and a fedex.com login are required. You first need to open a FedEx account, which you can either do online or by contacting Customer Service, and then you need to register for a fedex.com login ID and password.
For more information on what you need to ship a package, visit our online Service Guide.
FedEx commitment times and rates vary depending on different service types. FedEx International Priority® has a shorter transport time and a higher rate than FedEx international Economy Service®.
Go to International Services and Solutions to select the service that meets your needs.
Yes, it's easy to prepare your shipments online. If you already have a FedEx account number, logon to FedEx Ship Manager at fedex.com to process your shipment. Print out your shipping labels on a laser printer, and you're ready to ship.
Recognizing that your deadlines can vary from day to day, FedEx provides three delivery options: FedEx International First® ;for shipments from select origins to select destinations, International Priority® for overnight delivery to the U.S. and key destinations in Asia and Europe, and International Economy® ;for time definite delivery worldwide. For specific delivery commitments based on your shipment's origin and destination, please go to the Get Rates & Transit Times application on fedex.com.
The window for cancelling a shipment is quite tight, but shipments can be cancelled using FedEx Ship Manager at fedex.com. Logon to FedEx Ship Manager at fedex.com and click on the Ship History tab. Select the shipment and click on the Cancel button.
Yes. FedEx Ship Manager at fedex.com allows you to reprint shipping labels and/or international documentation. FedEx labels and documents may be reprinted up to 12 hours after they are processed, or until midnight local time (whichever comes first). Click on the Ship History tab, select the shipment, and click on the Reprint button.
If you are the shipper, you may contact FedEx at 648.4000 to change the delivery address.
For inbound shipments --- The Shipper's authorization may be required for certain commodities. A service charge will be billed to the account the shipment is charged to. Reroute charges may vary according to the service type. Please contact Customer Service at 648.4000 for more details.
For outbound shipments --- Reroute does not cover change of delivery address other than the city indicated on the AWB. If you request to change the delivery address from one city to another city, it is not simply a reroute but a redirection of the shipment and a new shipment with additional shipping charges will be applied. The Shipper's authorization is required.
No matter if it is an inbound or outbound shipment, change of delivery address is an exception service and we can not make any assurances in their execution.
If you would like to see the estimated transit time before you process your shipment, please go to Get Rates & Transit Times, complete the required information and click the Get Transit Time button. To see the estimated delivery date of a package in transit, please go to FedEx® Tracking.
Delivery days and times vary by service type. Typically deliveries occur during normal business hours and depends on the service selected.
Please check back periodically to receive the latest status of your package using your tracking number and look for the estimated delivery date.
You can arrange for a courier through pickup online or by contacting FedEx Customer Service at 648.4000.
If you ship many packages each week and would like to schedule a regular pickup, please contact us.
Shipments in FedEx-provided packaging are not currently subject to dimensional weight pricing. Dimensional weight is a calculation of a shipment's weight based on the dimensional weight instead of its actual weight. To obtain a rate quote, you will need to provide shipment dimensions along with the actual weight of your shipment.
For all FedEx Express shipments to another country/territory, dimensional weight is calculated by the following formula: Length x Width x Height (all in cm or all in inches)/ factor number, which is provided by FedEx.
FedEx reserves the right to assess transportation charges based on dimensional weight for all shipments.
Yes, rerouting a shipment is possible; additional fees and restrictions may apply. There is no extra charge to hold packages for pickup instead of delivery; however, the person authorized to pick up the package will need to present a photo I.D. The FedEx Money-Back Guarantee does not apply to shipments that are rerouted.
FedEx reserves the right to determine the mode of transportation (including air, ground, or other carriers) to get your shipment to its new destination as quickly as possible. FedEx will attempt to honor the new delivery request, but verification and handling procedures may result in delays.