Customer Support FedEx

Customer Support

Customer Support

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Customer Service

Mon-Fri : 0800 to 1700 Sat: 0800 to 1200
648.4000
671.648.4000 (Overseas)

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Technical Support

For enquiries on FedEx automation products and applications, call us at:
648.7363 (Toll Free)

*Service Hours: Mon-Fri 0800 to 1700
Sat 0800 to 1200
Sun No Service

Write to FedEx

File a Claim

To file a claim for shipment loss or damage please download the form and return the completed document by fax: 671.648.0125, or email to gucsr@fedex.com to our FedEx Customer Service Team.

*Download Adobe Acrobat Reader to view the form.

Frequently Asked Questions

The cost to ship a package depends on a few factors, such as the actual weight, dimensions, and the distance the package is being shipped.

  • Enter the From and To zip codes. If the address you are shipping to is a residence, check the box "This is a residential address".
  • Enter the number of packages and the weight of each package. To see discounts associated with your account, check the box, "Ship using a FedEx Account Number".
  • Select the Pickup/Dropoff option from the drop-down menu.
  • Select a Ship date.
  • Click either the Get Quick Quote or Get Detailed Quote button.

If you checked the box to see discounts, you will be asked to log in if you have not already done so.

Payment may be in the form of a valid credit card (Visa, MasterCard, American Express, Discover, and JCB).

To update your billing information, please contact our billing team at 648.4000.

To add a credit card or edit one already tied to your FedEx account, log in or sign up for FedEx Billing Online.

Login to FedEx Billing Online, go to the My Options tab and select Update Credit Card.

You also have the option to update your credit card on the Create a Shipment screen in the Billing Details section of FedEx Ship Manager. If you are still unsuccessful, please contact FedEx Customer Service.

To request a billing adjustment, please log onto FedEx Billing Online. You may also contact us at 648.4000 to investigate the case.

To obtain a soft copy of the FedEx invoice, please log onto FedEx Billing Online. You may also contact us at 648.4000 to arrange for your invoice to be sent to you via mail, fax, or email.

Step 1: Please settle all the outstanding invoices for the account.

Step 2: Please provide a letter of authorization (L.O.A.) The L.O.A, should be on company letterhead (if applicable) and include the reason(s) for closing the account, the effective date, the authorization signature and official company stamp.

For any query, please contact FedEx Customer Service at 648.4000.

For more information on billing procedures, please click on the Billing section within our Terms and Conditions webpage or contact us at 648.4000. Generally it would take 5-10 working days to resolve your dispute.

To obtain a soft copy of your paperwork, you may contact FedEx Customer Service at 648.4000 or gucsr@fedex.com to arrange for your invoice to be sent to you via email, fax or mail.

To obtain a soft copy of the customs paperwork, you may contact FedEx Customer Service at 648.4000 or gucsr@fedex.com to arrange for your invoice to be sent to you via email, fax or mail.

You may contact FedEx Customer Service at 648.4000 or fscgu@fedex.com to report your dispute. It may take between 5 and 10 working days to resolve your dispute.

You may contact us at 648.4000 or write gucsr@fedex.com to request a breakdown of the tax calculation.

The fuel surcharge for each shipment is assessed on the net freight charge and the following transportation-related surcharges:

  • Broker Routing Fee (Broker Select)
  • Out of Delivery Area (ODA)
  • Out of Pickup Area (OPA)
  • Residential Delivery Surcharge (RESI)
  • Saturday Delivery (SDL)
  • Saturday Pickup (SPU)

For more information, please click here.

The fuel surcharge will vary depending on the market or country.

Please follow the steps below to open a FedEx account:

  • Go to the Open a FedEx Account page.
  • Select your preferred account type: Corporate or Personal account.
  • Follow the steps and complete the required fields.

In order to ship online using FedEx Ship ManagerTM at fedex.com, a FedEx account and a fedex.com login are required. You can first open a FedEx Account online and then get a fedex.com login.

If you want to ship online using the full range of FedEx Ship Manager services on fedex.com, a FedEx account and a fedex.com login are required. You first need to open a FedEx account, which you can either do online or by contacting Customer Service, and then you need to register for a fedex.com login ID and password.

For more information on what you need to ship a package, visit our online Service Guide.

FedEx commitment times and rates vary depending on different service types. FedEx International Priority® has a shorter transport time and a higher rate than FedEx international Economy Service®.
Go to International Services and Solutions to select the service that meets your needs.

Yes, it's easy to prepare your shipments online. If you already have a FedEx account number, logon to FedEx Ship Manager at fedex.com to process your shipment. Print out your shipping labels on a laser printer, and you're ready to ship.

Find out everything you need to know before you ship any package through our comprehensive online Tools for Shipping.

Recognizing that your deadlines can vary from day to day, FedEx provides three delivery options: FedEx International First® ;for shipments from select origins to select destinations, International Priority® for overnight delivery to the U.S. and key destinations in Asia and Europe, and International Economy® ;for time definite delivery worldwide. For specific delivery commitments based on your shipment's origin and destination, please go to the Get Rates & Transit Times application on fedex.com.

Generally it is not possible to change the service type or delivery time of the shipment once it has been shipped.
Please contact Customer Service to confirm if changes can be made.

The window for cancelling a shipment is quite tight, but shipments can be cancelled using FedEx Ship Manager at fedex.com. Logon to FedEx Ship Manager at fedex.com and click on the Ship History tab. Select the shipment and click on the Cancel button.

Track the status of your package with your FedEx tracking number here.
If the tracking page indicates your shipment is on time, use the estimated delivery date as a guide for when your shipment will arrive.
If the tracking results do not answer your question, please contact FedEx Customer Service at 648.4000 for further assistant.
If you do not have your tracking number, contact the shipper to obtain the tracking number.

If you have the package tracking number, you can access the delivery city and signature information on fedex.com using the Track Shipment application.

If you need further detailed delivery information, including exact address, please call us at 648.4000.

If you are the shipper, you may contact FedEx at 648.4000 to change the delivery address.

For inbound shipments --- The Shipper's authorization may be required for certain commodities. A service charge will be billed to the account the shipment is charged to. Reroute charges may vary according to the service type. Please contact Customer Service at 648.4000 for more details.

For outbound shipments --- Reroute does not cover change of delivery address other than the city indicated on the AWB. If you request to change the delivery address from one city to another city, it is not simply a reroute but a redirection of the shipment and a new shipment with additional shipping charges will be applied. The Shipper's authorization is required.

No matter if it is an inbound or outbound shipment, change of delivery address is an exception service and we can not make any assurances in their execution.

FedEx has a variety of shipping options:
For FedEx Express shipments, we offer several services that each provides delivery by a certain time.

Please contact FedEx Customer Service at 648.4000 if you want to arrange a specific delivery time for your shipment. Please note, the arrangement is dependent upon availability and location.

Yes. Please ensure you keep a record of your booking number. If a booking number is not available, please contact FedEx Customer Service.

You must have an account number to order free FedEx Supplies.
Select the desired supplies and quantity. Fill in your address along with other details and click Submit to complete your order

If you have the package tracking number, you can access the delivery city and signature information on fedex.com using the Track Shipment application.

If you need further detailed delivery information, including exact address, please call our Customer Service team at 648.4000.

If you would like to see the estimated transit time before you process your shipment, please go to Get Rates & Transit Times, complete the required information and click the Get Transit Time button. To see the estimated delivery date of a package in transit, please go to FedEx® Tracking.
Delivery days and times vary by service type. Typically deliveries occur during normal business hours and depends on the service selected.
Please check back periodically to receive the latest status of your package using your tracking number and look for the estimated delivery date.

You can choose from the following options:

- Drop your package off at a FedEx drop-off location

- Arrange for a courier pickup online

- Arrange for a courier pickup by calling Customer Service

- Schedule a regular pickup with Customer Service

You can find a FedEx location near you to drop off or pick up your FedEx Express shipments here.

You can arrange for a courier through pickup online or by contacting FedEx Customer Service at 648.4000.
If you ship many packages each week and would like to schedule a regular pickup, please contact us.

Shipments in FedEx-provided packaging are not currently subject to dimensional weight pricing. Dimensional weight is a calculation of a shipment's weight based on the dimensional weight instead of its actual weight. To obtain a rate quote, you will need to provide shipment dimensions along with the actual weight of your shipment.

For all FedEx Express shipments to another country/territory, dimensional weight is calculated by the following formula: Length x Width x Height (all in cm or all in inches)/ factor number, which is provided by FedEx.

FedEx reserves the right to assess transportation charges based on dimensional weight for all shipments.

Yes. Only one reroute request per package is allowed to change a delivery address from what was originally on the air waybill or shipping label. The shipment reroute must be authorized by the sender.

A reroute includes a change to any one of the following:

  • From one street address to another in the same city/state
  • From Hold at FedEx Location instructions to a request for a delivery
  • From delivery instructions to a request for Hold at FedEx Location
  • From one Hold at FedEx Location to another in the same city/state

To reroute a shipment, call Customer Service and provide the following information:

  • FedEx tracking number
  • The new destination address and contact telephone number for the recipient.

Please note that the FedEx Money-Back Guarantee does not apply to shipments that are rerouted.

Yes, rerouting a shipment is possible; additional fees and restrictions may apply. There is no extra charge to hold packages for pickup instead of delivery; however, the person authorized to pick up the package will need to present a photo I.D. The FedEx Money-Back Guarantee does not apply to shipments that are rerouted.

FedEx reserves the right to determine the mode of transportation (including air, ground, or other carriers) to get your shipment to its new destination as quickly as possible. FedEx will attempt to honor the new delivery request, but verification and handling procedures may result in delays.

Visit our careers page for more information about how to apply for a position at FedEx Express.

We suggest that you explore the About FedEx section of the FedEx website. About FedEx offers a wealth of information about FedEx, press releases, and more.