Duties and Taxes
Why do I have to pay Duty and Tax?
You may not have been expecting to receive a Duty and Tax Invoice so we’ve put together some Frequently Asked Questions to help you understand what these charges include.
If you have any further questions, please contact Customer Service.
What is Duty and Tax?
Customs Duty is a tax charged on all products shipped from outside of the EU. Controlled by Hungarian Customs, the purpose of Duty is to bring the cost of imported goods up to the same cost as those produced within the EU to keep competition fair.
Who has to pay?
The person or business receiving the shipment is legally obliged to pay Duty unless the sender has agreed to accept these charges in the contract of sale.
What is the clearance administration charge?
FedEx pays the Duty and Tax charges on your behalf to ensure we can deliver your shipment as quickly as possible. This incurs an administration fee of 2.5% of the combined Duties and Taxes or 12.00 € (whichever is greater, VAT on administration fees excluded).
Why didn’t FedEx Express advise me of this at the time of delivery?
Where possible, we will contact you in advance with an estimated cost of Duties and Taxes prior to your shipment being assessed by Hungarian Customs. However, this is not always possible and we are often not aware of the charges levied until after we have delivered your package.
I paid Tax when I purchased this item
Goods purchased from outside of Hungary may be subject to tax charges from the originating country and the shipper may charge you for this. If this is the case, Hungarian Customs import charges will still be levied when the goods enter Hungary, as this is a separate charge.
I pre-paid Duty and Tax charges before delivery
At the time of import, you may be charged an estimated figure. This is calculated prior to an assessment of your shipment by Hungarian Customs. If the estimate is lower than the final charge you will be required to pay the difference, and if it is higher we will refund the difference.
If the amount of your invoice is different to the amount you pre-paid, please get in touch with FedEx Customer Service.
I believe the shipper paid for all charges relating to this shipment
Duty and Tax charges are not assessed until the shipment enters Hungary. If your shipper has advised they have paid FedEx for these charges, this usually relates to the payment they have made for transportation charges and not Duty or Tax.
I am a temporary visitor to Hungary
You will need to pay the import charges but may be entitled to claim the charges back when you leave Hungary. This depends on the individual circumstances of your package. Please contact Customer Service on for further information.
I purchased my goods online
The prices advertised on websites outside of the EU often do not include Hungarian Duty. This can make products appear cheaper when compared to Hungarian prices. For more information and advice visit the Hungarian Customs dedicated website
The shipment is a gift
Items up to 45.00 € in value that meet the following Hungarian Customs criteria are not liable for import charges: The shipment must be sent directly from person to person.
- The sender must be a private individual and the consignee must take delivery at a private address.
- The gift must be sent free of charge and be of an "occasional nature".
- The word ""gift"" must be marked on the Air Waybill and commercial invoice.
- All items must be itemised with their own full description and value.
Please note that items containing alcohol and tobacco will incur Excise Duty. Items containing food may need to have additional documentation and be subject to further checks which could result with additional charges.
The shipment contains samples
Samples can be imported in Belgium without levying VAT and/or import rights when the following criteria are met:
- The content of the shipment is unsuitable for sale;
- The content of the shipment has a negligible value;
This information must be stated on the invoice and on all other paperwork belonging to the shipment. With this information customs can clear the shipment on the basis of correct data. Click here for more information.
My goods are second hand
VAT and/or import duties are levied on goods regardless of their age or previous owner. If you buy an authentic work of art special tariffs apply if the goods meet the right criteria.
How do I reject the shipment?
To be classed as a rejected import, your shipment must comply with the following Hungarian Customs criteria: the goods are defective, were damaged before clearing Hungarian Customs or do not comply with the suppliers terms and conditions of contract.
- All claims must be made before the goods are returned or destroyed.
- All claims must be made within 12 months of the original entry to Hungarian Customs.
You will need to pay any Duties and Taxes to FedEx, and process a claim directly with Hungarian Customs to reject your shipment.
More information about Duties and Taxes
Contact Hungarian Customs National Advice Service on 1819 or visit the Hungarian Customs website.
More information about Internet orders
Visit the Hungarian Customs dedicated website.
I have a general invoice or account enquiry
Click here to submit your details online or contact Customer Service on 0820 123 800.
How to Pay
Please email a remittance advice to firstname.lastname@example.org.
Bank: Kereskedelmi és Hitelbank Zrt
IBAN: HU71 1020 1006 5028 6708 00000000
IMPORTANT! Please include your invoice number when making the payment.
Credit or Debit Card
Call Customer Service on 06 80 980 980 with your invoice number available.
All information is correct at time publication and FedEx accept no responsibility for information relating to third party contact details changing without prior notice. French Customs make the final decision on all imports. Terms and conditions regarding your FedEx invoice are available by clicking here.