FedEx® Billing Online

FedEx Billing Online

FedEx Billing Online

Receive, review, pay and dispute invoices, all from one secure online location.

Receive, review, pay and dispute invoices, all from one secure online location.

FedEx eInvoicing: efficient billing, efficient business.

Now you can choose to receive your invoices electronically via FedEx Billing Online and never receive a paper version again! These digitally-signed invoices are exactly the same as paper invoices but with added benefits, including:

Invoices

View invoices, credit notes and shipment details online.

We notify you as soon as they're ready.

Download

Download, save or print eInvoices as PDF, XML, XLS or CSV.

Data available for 180 days after eInvoice was paid.

Accounts

Manage several accounts under a single user ID.

Easily dispute shipment charges.

Existing Users

Activate eInvoicing now and go paperless.

Login

New Users

Register for FedEx® Billing Online now and receive eInvoices automatically.

Register

Flexible payment options to meet your needs.

Direct Debit

Direct Debit

Paying by Direct Debit is an easy and convenient way to service your FedEx account. Usually invoices will be debited from the specified banking account 30 days after your invoice date of invoice.

Call 06 80 980 980 for more information

Credit Card

Credit Card

We're pleased to accept payment by all major credit. We offer three options:

  • Link your card to your account for automated future payments,
  • Pay your invoices online via FedEx® Billing Online, or
  • Call FedEx to pay over the phone. Remember, never send your card details by email or in any other written form either to FedEx or anyone else.

Call 06 80 980 980 for more information

Cheque

Electronic Bank Transfer (EFT)

Transfer money from your bank to ours, exactly when you want. It’s the perfect option if you want to save time and simplify payment processing.

To make a payment by EFT please submit your payment to the following:
Account Name: Federal Express Europe Inc.
Bank: Ulster Bank Limited
IBAN number: IE16 ULSB 9850 8034 0220 74
BIC: ULSB IE 2D

Important:

When making an EFT transfer please ensure you quote your invoice number or when paying multiple invoices include your customer number to ensure prompt and accurate allocation, alternatively send a remittance advice to: 

E-mail: remit@fedex.com
Fax: +44 24 7683 5850

Cheque

Cheque

Although cheque usage is no longer a popular option, FedEx is happy to accommodate customers who prefer to pay by this method.

Please make your cheques payable to Federal Express Europe Inc.

Please send your cheque and Remittance Advice to the following address:
Federal Express Europe Inc.
PO Box 119
Coventry CV1 4QD
United Kingdom


FedEx Billing Online - Frequently Asked Questions

Register

FedEx Billing Online is a free, fast, and easy way to manage your invoicing and remittance needs, your credit notes, as well as your customs documentation online. You will no longer receive paper versions but digitally signed invoices and credit notes in PDF format.

eInvoicing enables you to receive digitally signed invoices and credit notes in PDF format via FedEx Billing Online. You will no longer receive paper versions. The eInvoices issued by FedEx Billing Online incorporate a digital signature to confirm their origin, authenticity and integrity to both yourself and your local tax authority.

FedEx offers a range of convenient payment methods such as:

  • Credit Card
  • Electronic Bank Transfer

Regardless of how you choose to pay your invoice, you are always eligible to sign up to receive your invoices electronically via FedEx Billing Online. This means no more paper, a faster invoice and credit management available for you online, free of charge.

FedEx Billing Online is an easy to use, convenient, and efficient way to manage your FedEx invoicing process. We notify you as soon as your documents are ready so you will be able to;

  • Easily view and manage your invoice, credit note and customs details online
  • Download, save or print your invoice, credit note and customs data as PDF, XML, XLS or CSV
  • Manage several accounts under a single user ID
  • Create dynamic remittances for offline payment
  • Create credit or debit payments via Autopay
  • Easily dispute shipment charges

You will need Internet access and a web browser. FedEx Billing Online supports the current versions of all major desktop browsers.

To register for FedEx Billing Online, go to fedex.com and select View/Pay Bills Online under the Manage my Account Section. If you already have a fedex.com username and password click Login and verify your account information. If you are new to fedex.com, register by clicking on the Register link on the login page.

Login to FedEx Billing Online, click My Options at the top of the page and then Manage Account Settings. Scroll down to Change Billing Medium, select Electronic Only from the menu and then click Change Billing Medium.

Yes. These documents incorporate a digital signature to confirm their origin, authenticity and integrity to both yourself and your local tax authority. FedEx Billing Online uses the highest level of digital signature (a Qualified Digital Signature) that is compliant with the EU VAT Directive.

FedEx checks the digital signature embedded in every digitally signed invoice and credit note and provides a verification report confirming their integrity. This PDF document is evidence to your local tax authority that the digital signature of the document has been checked. You can verify the digital signature of the document yourself by using services like www.signature-check.com.

The first user to register an account for FedEx Billing Online is by default the Administrator. Please provide all requested company and contact information, and if necessary two recent FedEx invoice numbers issued within the last 60 days. If you do not have two recent invoice numbers, please contact FedEx customer support via the Contact and Support Center for account verification over the phone.

The security of your account information is very important to FedEx. FedEx Billing Online automatically encrypts your confidential information using Secure Sockets Layer (SSL) protocol with an encryption key length of 256 bits.

Account Information

Once you register one account for FedEx Billing Online, you may use the Add an Account link (from the Account Summary) to register additional accounts for FedEx Billing Online using the same user ID.

If your company currently has multiple FedEx account numbers that roll up to a single master account, you only need to register the master account to view all shipments charged to the master or any of its associated accounts.

If you wish to manage each billing account using a separate user ID, you may complete the initial registration process for each account and choose a user ID and password as appropriate.

Your invoices will be presented in the same way as before. Either you will receive a separate invoice for each account or, if you currently receive one invoice with charges for all of your accounts, this format will not change.

You can establish a Parent/Child relationship between your accounts. Select the Add an Account link from the Account Summary screen, enter the FedEx account number and Company Name of the child account, and then click the Add a child account button. The bill to country of the child account must be the same country as the parent account.

If you have accounts that have different billing countries, you can set them up as primary accounts. Select the Manage Account Settings option from the My Options tab, click Add a Primary Account and enter the FedEx account information. FedEx Billing Online will display a drop down list allowing you to switch between each primary account available.

Yes. To assign custom names to your accounts you select Manage Account Settings from the Options menu. From the Edit Account Information section, select the respective account, enter the custom name into the New Store ID field and then click the Update Store ID button.

Invoice Details

After you login to FedEx Billing Online, you will see an Account Summary including a list of your open invoices with corresponding balances, your total balance due, and total past due amount, if applicable.

Invoices are grouped according to their current Invoice Status. The following groupings are available from which you can select the invoices you would like to view:

  • All-Open: This is the default view and shows all invoices available on FedEx Billing Online that are currently open, including those that are Past Due or In Dispute.
  • Past Due: This view will only show those invoices that have a Past Due status.
  • Paid/Closed: This view will show invoices for which there is currently no balance to pay.
  • In Dispute: This view shows those invoices for which you have raised a dispute of the charges.

To view invoice level detail, click an Invoice Number on the Account Summary screen. On the Invoice Detail screen, click on the Air Waybill Number to view the shipment details.

Invoice information is available for 180 days after the invoice is paid in full. To view paid invoices, click on the Paid/Closed grouping tab displayed above the list of invoices. We advise you to regularly download and save your invoices for your own records.

You can view a PDF version of your invoice by clicking the PDF icon for the invoice shown on the Account Summary. You can print or download a PDF version of your invoice by clicking the Invoice Number from the Account Summary, clicking Download Invoice, choosing PDF from the download dropdown, and clicking the Create Download button. Don’t forget to click the Refresh button for the files to become active. The PDF file should be available in your Download Center in the Search/Download section within a few seconds and will be available for 14 days.

 NOTE: To view the invoice in PDF format, you may need to install the free Adobe Reader on your computer.

You can view, print, or download a PDF version of your credit note by clicking the PDF icon for the credit note shown on the Invoice History View.

Select the respective invoice number to get to the Invoice Detail View, then click on the Air Waybill Number for the Tracking ID Details screen. If you now click the Download Custom Documentation link, you will generate a PDF document comprising of (when available) the Air Waybill, Commercial Invoice and Customs Import Clearance documents in the Download Center.

Click on the respective invoice number to get to the Invoice Detail View, then click on the Air Waybill Number for the Tracking ID Details screen .You can now click the View Signature Proof of Delivery link.

Adobe Reader has a limited capacity to validate digital signatures not issued in the US. You can confirm the validity of the digital signature by using services like www.signature-check.com or through the verification report included with all digitally signed invoices and credit notes.

FedEx takes cardholder security very seriously and therefore takes steps to ensure that we only accept credit cards from the cardholder. When credit cards are linked to a Payment Profile an authentication of the card details is performed with the issuing bank of your credit card using a transaction of $1 (or local currency equivalent). You are asked by your bank to enter your PIN/password as part of this transaction to confirm your identity. The $1 transaction is never paid to FedEx and will be returned to you in approximately seven days by your card issuer.

FedEx Billing Online performs an authorization transaction for $1 (or local currency equivalent) against the credit/debit card being added to a new or updated Payment Profile. This charge is only to confirm that the credit details are valid and this payment is never paid to FedEx and will be returned to you in approximately seven days by your card issuer.

You can enroll your account in FBO AutoPay. For more information please see below section on FBO AutoPay.

Choose one or more open or past due invoices from the Account Summary and click the Pay button. These items will then appear in your Payment Cart. Authorize the amount you wish to pay and click Continue Payment Process. You will have a final opportunity to review the details of your cart or make changes on the Confirmation Page. After you confirm the details, FedEx Billing Online will generate a dynamic remittance advice for the amount authorized. If your billing country utilizes bank slips, individual bank slips will be available for printing per invoice authorized.

FedEx Billing Online will allow you to reprint payment instructions for seven calendar days from the moment they were initially created. You may view or reprint these active payment instructions from the Payments Status section in the Account Summary drop-down menu.

After your payment is applied, FedEx Billing Online will automatically deduct your payment from the amount due. Online payments will be applied within 48 hours. If you paid your invoice balance in full, FedEx Billing Online will change the status of the invoice to Closed. You may view the history of any payments applied to a particular invoice by clicking the status indicator in the Invoice Status column of the Account Summary invoice list.

Disputes

If you have concerns about an invoice or a specific shipment and need to dispute it prior to payment, you can submit a dispute online.

To dispute an entire invoice, click on the Invoice Number from the Account Summary screen. On the Invoice Detail screen that follows, click the Dispute Invoice button.

Individual shipments can be disputed by clicking the appropriate Air Waybill Number and the Dispute button.

You will be asked to select a reason for the dispute and to provide the additional details describing the nature of your dispute.

Once you submit a dispute request, a FedEx representative will contact you to request additional information or to inform you of the dispute resolution. FedEx Billing Online, will indicate that a dispute has been raised but does not show the status of disputes.

Search and Downloads

Use the New Search or Download feature if you know the specific Invoice Number, Air Waybill Number or Payment Reference Number. Enter the information and click the Quick Search button. If your document is found, you will be directed to the respective page for more information.

Use the New Search or Download feature to find invoices that contain a particular service, are in a certain status, or span a specified date range. You don't need to have a particular invoice number or air waybill number. Select the criteria from the various drop-down boxes and click the Search button to view the results of your search on-screen.

If you want to download the search results in Excel, CSV or XML format then click the Download data button. You will need to specify the name of the file you want FedEx Billing Online to create and the data format (Excel, CSV or XML). Your results will be stored in the Download Center for you to download for up to 14 days.

To ensure download results are shown quickly, FedEx Billing Online prevents the download of very large files. In the event that your download request exceeds the maximum 30MB file size and shows a Status of “Exceeds Limit”, use the drop-down boxes and/or the date range option to reduce the amount of records downloaded.

Preferences and Administration

Select My Options at the top of the page and choose Manage Users, Manage Account Settings, or FedEx.com Profile. Here you can invite new users, manage account settings, change the administrator, and update your FedEx Billing Online profile.

Select My Options at the top of the page and choose FedEx.com Profile. On the following page you can edit your username and password.

If you forgot your password for FedEx Billing Online, click on the Forgot Your Password link on the main FedEx Billing Online login screen. You will be prompted to provide information verifying your identity and you will then receive a password reminder via email.

Select My Options at the top of the page and choose Manage Users. Next you’ll see a list of every user able to access online invoices for this billing account. Here you can invite new users by entering their First Name, Last Name, and Email Address or remove current users. Only the FedEx Billing Online Administrator can view, add or remove users for an account.

Select My Options at the top of the page and choose Manage Users. Next you’ll see a list of every user able to access online invoices for this billing account. Only the FedEx Billing Online Administrator can view the list of users for an account.

Select My Options at the top of the page and choose Manage Users. In the Change Administrator section, choose the Name of an existing user from the drop-down menu and click the Change Administrator button. Only the current FedEx Billing Online Administrator can assign a new administrator.

No. Only the current administrator for the account will receive email notifications from FedEx Billing Online.

Select My Options at the top of the page and choose Manage Users. Next you’ll see a list of every user able to access online invoices for this billing account. Here you can invite new users by entering their First Name, Last Name, and Email Address or remove current users. Only the FedEx Billing Online Administrator can view, add or remove users for an account.

If you would like to receive paper invoices again, you will have to unregister your account from FedEx Billing Online. Login to FedEx Billing Online, click My Options at the top of the page and then Manage Account Settings. Scroll down to Change Billing Medium, select Unregister From FedEx Billing Online from the menu and then click Change Billing Medium.

For additional support, please click the Contact Billing Online Support option from the Help menu on any screen. You will be directed to an online form where you can provide details regarding the nature of your support question.

FBO AutoPay

FBO AutoPay allows you to link your FedEx account in FedEx Billing Online to a credit card so that new invoices will automatically be charged to the chosen credit card. Payments can be made using an American Express, MasterCard or Visa credit card.

To setup FBO AutoPay, ensure that you have created a Payment Profile with the payment details you wish to use and then click the Enroll in AutoPay button from the Manage Payment Preferences screen.

Yes. From the My Options menu, select Manage Payment Preferences. Click the Edit link of the Payment Profile you wish to update, make the necessary changes and then click the Update Profile button to save.

You can view multiple accounts by adding a primary account. Select the Manage Account Settings option from the My Options tab, then select Add a Primary Account and enter the FedEx account information.

FedEx AutoPay

FedEx AutoPay allows you to link your FedEx account to a credit card so that new invoices will automatically be charged to the chosen credit card. Payments can be made using an American Express, MasterCard or Visa credit card. There is no need to register for FedEx Billing Online.

If you are using FedEx AutoPay all invoices that are issued to your account will be paid automatically using the credit card linked to your FedEx account. These invoices are not available to be paid via FedEx Billing Online.

However, if a payment cannot be processed then the invoice will be outstanding and displayed on the Account Summary screen of FedEx Billing Online in a section called Invoices Due to Declines. If you click the Update & Pay button then you can verify that your FedEx AutoPay details are correct, update as necessary, and save so that your outstanding invoices are submitted for payment.

To update your credit card details select the menu Update Credit Card which takes you directly to your credit card profile screen. Update your credit card details and click Enter to confirm.