Write to Us
For general enquiries,
use our contact form
FedEx is represented in Cambodia by
a nominated Service Contractor.
For more information about the
FedEx services available for Cambodia,
Company: TSP EXPRESS (Cambodia) CO. LTD
Frequently Asked Questions
The sender, the recipient, or a third-party can file a claim. A letter of authorization from the shipper is required for a recipient or third party to make a claim.
- Please contact our Customer Service team at 21.6708 or email firstname.lastname@example.org to file your claim.
- Gather the following documentation:
Photocopy of the FedEx air waybill or FedEx Ship ManagerTM printout.
All related documentation regarding the proof of value of the goods/products shipped (copy of original invoice from vendor or supplier; copy of retail invoice or receipt; final confirmation screen, if an online order, with proof of payment; itemized repair invoice or statement of non-repair, appraisals; expense statement; or any other applicable documentation).
Serial number(s) of merchandise, if applicable.
Inspection report, if applicable.
- Submit the claim and documentation by email or fax:
Concealed loss, damage, and delay claims must be filed within 21 calendar days of the delivery date. Non-delivery or misdelivery claims must be filed within nine months of the shipment date.
Unless additional time for research is required, most cases will be resolved five to seven days after we receive your claim form and supporting claim documentation.
If you email the claim form to us via email, you will receive acknowledgement of the email and regular updates on the status of your claim.
The sender will receive the claim settlement unless special arrangements are made with the shipper.
Keep the merchandise and all original packaging, including cartons and contents, until the claim reolution process is finished. It may be necessary to make the packaging available to FedEx for inspection.