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Technical Support

FedEx is represented in Cambodia by a nominated Service Contractor. For more information about the FedEx services available from Cambodia please contact:

Company: TSP EXPRESS (Cambodia) CO. LTD

Telephone: 21.6708

855.23.216708 (Overseas)

Fax: 855.23.216721

Service Available: Export/Import

Frequently Asked Questions

The sender, the recipient, or a third-party can file a claim. For a recipient or third party to file a claim, a Letter of Authorization is required from the shipper.

  • Please contact our Customer Service team at 21.6708 or email khcsr@fedex.com to file your claim.
  • Gather the following documentation: 
    Photocopy of the FedEx air waybill or FedEx Ship ManagerTM printout. 
    All related documentation regarding the proof of value of the goods/products shipped (copy of original invoice from vendor or supplier; copy of retail invoice or receipt; final confirmation screen, if an online order, with proof of payment; itemized repair invoice or statement of non-repair, appraisals; expense statement; or any other applicable documentation). 
    Serial number(s) of merchandise, if applicable. 
    Inspection report, if applicable.
  • Submit the claim and documentation by email or fax: 
    Email: khcsr@fedex.com
    Fax: 855.23.216721

Concealed loss, damage, and delay claims must be filed within 21 calendar days of the delivery date. Non-delivery or misdelivery claims must be filed within nine months of the shipment date.

Unless additional time for research is required, most cases will be resolved five to seven days after we receive your claim form and supporting claim documentation.

If you email the claim form to us via email, you will receive acknowledgement of the email and regular updates on the status of your claim.

The sender will receive the claim settlement unless special arrangements are made with the shipper.

Keep the merchandise and all original packaging, including cartons and contents, until the claim reolution process is finished. It may be necessary to make the packaging available to FedEx for inspection.

Payment may be in the form of a valid credit card (Visa, MasterCard, American Express, Discover, and JCB).

Step 1: Please settle all the outstanding invoices for the account.

Step 2: Please provide a letter of authorization (L.O.A.) The L.O.A. should be on company letterhead (if applicable) and include the reason(s) for closing the account, effective date, authorization signature and company .

For any query, please contact FedEx Customer Service at 21.6708.

Please follow the steps below to open a FedEx account:

  • Go to the Open a FedEx Account page.
  • Select your preferred account type: Corporate or Personal account.
  • Follow the steps and complete the required fields.

In order to ship online using FedEx Ship ManagerTM at fedex.com, a FedEx account and a fedex.com login are required. You can first open a FedEx Account online and then get a fedex.com login.

If you want to ship online using the full range of FedEx Ship Manager services on fedex.com, a FedEx account and a fedex.com login are required. You first need to open a FedEx account, which you can either do online or by contacting Customer Service, and then you need to register for a fedex.com login ID and password.

For more information on what you need to ship a package, visit our online Service Guide.

FedEx commitment times and rates vary depending on different service types. FedEx International Priority® has a shorter transport time and a higher rate than FedEx international Economy Service®.
Go to International Services and Solutions to select the service that meets your needs.

Yes, it's easy to prepare your shipments online. If you already have a FedEx account number, logon to FedEx Ship Manager at fedex.com to process your shipment. Print out your shipping labels on a laser printer, and you're ready to ship.

Find out everything you need to know before you ship any package through our comprehensive online Tools for Shipping.

Recognizing that your deadlines can vary from day to day, FedEx provides three delivery options: FedEx International First® ;for shipments from select origins to select destinations, International Priority® for overnight delivery to the U.S. and key destinations in Asia and Europe, and International Economy® ;for time definite delivery worldwide. For specific delivery commitments based on your shipment's origin and destination, please go to the Get Rates & Transit Times application on fedex.com.

Generally it is not possible to change the service type or delivery time of the shipment once it has been shipped.
Please contact Customer Service to confirm if changes can be made.

The window for cancelling a shipment is quite tight, but shipments can be cancelled using FedEx Ship Manager at fedex.com. Logon to FedEx Ship Manager at fedex.com and click on the Ship History tab. Select the shipment and click on the Cancel button.

Track the status of your package with your FedEx tracking number here.
If the tracking page indicates your shipment is on time, use the estimated delivery date as a guide for when your shipment will arrive.
If the tracking results do not answer your question, please contact FedEx Customer Service at 21.6708 for further assistant.
If you do not have your tracking number, contact the shipper to obtain the tracking number.

If you have the package tracking number, you can access the delivery city and signature information on fedex.com using the Track Shipment application.

If you need further detailed delivery information, including exact address, please call us at 21.6708.

If you are the shipper, you may contact FedEx at 21.6708 to change the delivery address.

For inbound shipments --- The Shipper's authorization may be required for certain commodities. A service charge will be billed to the account the shipment is charged to. Reroute charges may vary according to the service type. Please contact Customer Service at 21.6708 for more details.

For outbound shipments --- Reroute does not cover change of delivery address other than the city indicated on the AWB. If you request to change the delivery address from one city to another city, it is not simply a reroute but a redirection of the shipment and a new shipment with additional shipping charges will be applied. The Shipper's authorization is required.

No matter if it is an inbound or outbound shipment, change of delivery address is an exception service and we can not make any assurances in their execution.

You can track the status of your package on fedex.com by inputting your tracking number and then by viewing the Estimated Delivery Date. We are unable to specify an exact delivery time. Delivery times depend on the service selected, but typically occur during normal business hours.

If you do not have your tracking number, contact the shipper in order to obtain the tracking number. Customer Service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Contact us at 21.6708.

FedEx Express offers several services that provide delivery by a certain time. Using our online tools is the best way to determine the service that delivers by the time you require. Please go to Get Rates & Transit Times on fedex.com.

In some cases, FedEx International Priority, may provide overnight service depending on locations and distances involved. For specific delivery commitments based on your shipment's origin and destination, please go to the Get Rates & Transit Times application on fedex.com.

You must have an account number to order free FedEx Supplies.
Select the desired supplies and quantity. Fill in your address along with other details and click Submit to complete your order

If you have the package tracking number, you can access the delivery city and signature information on fedex.com using the Track Shipment application.

If you need further detailed delivery information, including exact address, please call our Customer Service team at 21.6708.

This is not possible. Please cancel the original label and create a new one.

Payment may be in the form of a valid credit card (Visa, MasterCard, American Express, Discover, and JCB).

You can choose from the following options:

- Drop your package off at a FedEx drop-off location

- Arrange for a courier pickup by calling Customer Service

- Schedule a regular pickup with Customer Service

You can find a FedEx location near you to drop off or pick up your FedEx Express shipments here.

You can arrange a courier pickup by calling Customer Service.

If you ship many packages a week and would like to schedule a regular pickup, please call Customer Service.

Shipments in FedEx-provided packaging are not currently subject to dimensional weight pricing. Dimensional weight is a calculation of a shipment's weight based on the dimensional weight instead of its actual weight. To obtain a rate quote, you will need to provide shipment dimensions along with the actual weight of your shipment.

For all FedEx Express shipments to another country/territory, dimensional weight is calculated by the following formula: Length x Width x Height (all in cm or all in inches)/ factor number, which is provided by FedEx.

FedEx reserves the right to assess transportation charges based on dimensional weight for all shipments.

Yes. Only one reroute request per package is allowed to change a delivery address from what was originally on the air waybill or shipping label. The shipment reroute must be authorized by the sender.

A reroute includes a change to any one of the following:

  • From one street address to another in the same city/state
  • From Hold at FedEx Location instructions to a request for a delivery
  • From delivery instructions to a request for Hold at FedEx Location
  • From one Hold at FedEx Location to another in the same city/state

To reroute a shipment, call Customer Service and provide the following information:

  • FedEx tracking number
  • The new destination address and contact telephone number for the recipient.

Please note that the FedEx Money-Back Guarantee does not apply to shipments that are rerouted.

Yes, rerouting a shipment is possible; additional fees and restrictions may apply. There is no extra charge to hold packages for pickup instead of delivery; however, the person authorized to pick up the package will need to present a photo I.D. The FedEx Money-Back Guarantee does not apply to shipments that are rerouted.

FedEx reserves the right to determine the mode of transportation (including air, ground, or other carriers) to get your shipment to its new destination as quickly as possible. FedEx will attempt to honor the new delivery request, but verification and handling procedures may result in delays.

In most cases, FedEx will attempt to deliver your package three times before returning it to the shipper.

When the driver is unable to leave your package, he/she will leave a tag on your door, informing you of the delivery attempt. The door tag contains the air waybill number and the next delivery time attempt, typically the next business day.

You may contact FedEx Customer Service at 21.6708 to arrange a specific delivery time re-attempt or to arrange for the package to be held at a FedEx location for self pickup. The nearest FedEx location can be found by clicking on FedEx Locations at fedex.com.

We suggest that you explore the About FedEx section of the FedEx website. About FedEx offers a wealth of information about FedEx, press releases, and more.