Frequently asked questions

All the information you need to help you ship.

How do I find my FedEx account number?

Your FedEx account number is a nine-digit number; you can find it through the "Account Management" in "My Profile" after you log in to fedex.com.

I wasn't home when FedEx tried to deliver my package. How can I request a redelivery?

In most cases, FedEx will attempt to deliver your package three times before returning it to the shipper.

What happens if my package was delivered to the wrong address?

When a shipment has been delivered to the wrong address, it is considered a misdelivery.

I tracked my shipment, and it appears there is a customs or clearance delay. What should I do?

Customs and clearance delays occur for a variety of reasons.

How do I schedule a pickup?

To schedule a pickup online, you need to have a fedex.com User ID.