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Shipping terminology

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Tracking

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  • How can I track my parcel without a tracking number?
  • What does status 'In transit' mean?
  • Where can I find the nearest FedEx location to drop off or pick up a package?
  • Where is my package?
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Fees and charges

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Invoices

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Can I ship without a FedEx account number?

  • About customs
  • About duties and taxes
  • Are there any goods I'm not allowed to send?
  • Arranging a pickup
  • Booking a shipment
  • Can I get a proof of delivery?
  • Can I refuse to accept an international package?
  • Can I ship without a FedEx account number?
  • Complaints and refunds
  • Customs
  • Customs codes
  • Customs documents
  • Delivery management
  • Do I need a packing list?
  • Does FedEx provide customs clearance solutions?
  • Duties and taxes
  • FedEx account
  • Fees and charges
  • How can I arrange or schedule a pickup?
  • How can I track my parcel without a tracking number?
  • How do I book a shipment?
  • How do I cancel a pickup?
  • How do I declare the value of my goods?
  • How do I email a shipping label?
  • How do I write a goods description for a shipment?
  • How is duty and tax applied?
  • How is duty calculated?
  • How much does a shipment cost?
  • I believe the shipper paid for all charges relating to this shipment, so why have I been charged?
  • I forgot my account number, what is it?
  • If I purchase my goods online, are duties and taxes applicable?
  • Invoices
  • Invoices and payments
  • My package was supposed to be delivered but it hasn’t arrived yet. What can I do?
  • Paying duties and taxes
  • Problems with duties and taxes
  • Receiving
  • Sending
  • Shipping documents
  • Shipping terminology
  • Tracking
  • Tracking
  • What are Incoterms®?
  • What are certificates of authorization?
  • What are dangerous goods?
  • What are duties and taxes?
  • What documents do I need for customs clearance?
  • What does status 'In transit' mean?
  • What does the status 'Exception' mean?
  • What goods can I send?
  • What happens if my package was delivered to the wrong location?
  • What is a bill of lading?
  • What is a certificate of origin?
  • What is a commercial invoice and how do I fill it in?
  • What is a disbursement fee?
  • What is a harmonized or HS code?
  • What is a power of attorney?
  • What is a safety compliance certificate?
  • What is an air waybill (AWB)?
  • What is the dangerous goods surcharge?
  • What is the difference between a document and non-document (product) shipment?
  • What is the difference between shipper and consignee?
  • What time will the driver pick up or collect my package?
  • When do I have to pay duties and taxes?
  • When do I need an export licence?
  • When do I need to supply Safety Data Sheets (SDS)?
  • When do duties and taxes apply?
  • When will my package arrive?
  • Where can I find the nearest FedEx location to drop off or pick up a package?
  • Where can I make a complaint?
  • Where is my package?
  • Who pays duties and taxes?
  • Why are accurate goods descriptions so important?
  • Why didn’t FedEx advise me of duties and taxes at the time of delivery?
  • Why do I have to pay duties and taxes?
  • Why is my package stuck at customs?
  • View All

I forgot my account number, what is it?

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Where can I make a complaint?

  • View All
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