Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Coronavirus (COVID-19)

Click here for service impact information.

To continue providing our customers with the best possible service during this time, we are implementing a temporary surcharge on all FedEx Express and TNT international parcel and freight shipments, from April 6th until further notice.

The surcharge does not apply to domestic intra-country shipments.     

Latest Service Updates

The FedEx network has recently been impacted by severe winter weather across the United States. Additionally, the Omicron variant of COVID-19 is affecting staffing, putting strain on operations, much like it has the entire airline industry. Employee safety is our number one priority, so please expect delays.

We are implementing contingency plans and adjusting operations to the best of our ability to continue providing the best possible service to our customers during these difficult times.

We regret any inconvenience you may experience and are committed to delivering your shipments to their destinations as soon as possible.

To check the status of your shipment, please visit or

Effective January 3, 2022, we can deliver your shipments by 10:30 a.m. or noon to select postal codes in the below countries and territories1 with our new service FedEx International Priority® Express, or deliver by the end of the day to more than 220 countries and territories using our FedEx International Priority® service.

Asia Pacific Europe North America
Australia, China, Hong Kong SAR China, Japan, Singapore, Thailand Austria, Belgium, Czech Republic, Denmark, France, Finland, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom Canada, United States

1Service availability and exact delivery time depend on origin and destination postal codes. Terms and conditions apply. For detailed information, please log in to to obtain a quotation, or refer to Rate & Transit Times.

Due to the situation in the country, service to and from Afghanistan is temporarily disrupted. We will not accept shipments to or from Afghanistan at this time.

E-Cigarettes and Vaping Products Will Be Prohibited on Domestic and International Shipments from March 1, 2021.

FedEx is changing its policy on the transportation of electronic cigarettes and other vaping products due to the increasingly complex regulatory environment. The prohibition on such products will be effective from March 1, 2021.

From this date, FedEx customers will no longer be able to ship electronic cigarettes and other vaping products through any of the FedEx/TNT domestic or international networks.

If an unauthorized electronic cigarette or vaping product shipment is identified in any FedEx/TNT network during the handling process, it will be treated as a prohibited item in accordance with the applicable terms and conditions of carriage.

With the restoration of trade links with Qatar, FedEx has reestablished document shipping between Qatar and the UAE, Egypt and Saudi Arabia with immediate effect, including pick-up and delivery services of document shipments.

Our leading network, and comprehensive service portfolio will help strengthen trade links between these markets. We are absolutely confident in supporting you and look forward to successfully navigating your return to trade between Qatar and the UAE, Egypt and Saudi Arabia.

Due to the consistently deteriorating security situation in the country, FedEx has suspended its services in Yemen until further notice.

In compliance with the new U.S. Executive Order and with immediate effect, all inbound and outbound services to and from Syria are suspended until further notice.

Regulatory Updates

FedEx Express is making the following changes to our Dangerous Goods (DG) shipping policy. This independent initiative anticipates prospective regulatory changes in response to growing concerns about the safe handling of bulk or standalone shipments of lithium batteries.

As of January 1st, 2017 FedEx Express customers sending bulk shipments of lithium batteries (United Nations (UN) number 3090 & United Nations (UN) number 3480) can only do so by treating all such shipments as fully regulated Dangerous Goods (DG) commodities.

Although this will not apply to individual lithium batteries packed with or contained in equipment (Section II UN 3091 & UN 3481), after January 1st, 2017, the United Nations (UN) number must be added to the IATA Lithium Battery Mark. If any further changes are required, we will notify you in advance.

IATA has reported that lithium batteries are now the preferred energy source for many consumer goods ranging from mobile phones to children's toys. Such batteries are however dangerous goods that can pose a safety risk if not prepared in accordance with transport regulations. Click here to read more from IATA.

Shipment monitoring from pick-up to delivery

This initiative will help us increase the visibility of lithium battery types throughout our network and ensure the integrity of such DG shipments until their final destinations.

How does this initiative change bulk lithium battery shipments?

With effect from January 1st, 2017, FedEx Express customers shipping UN 3090 & UN 3480 shipments must carry out the following steps:

  • Add a Shipper's Declaration for Dangerous Goods which can only be completed by DG-trained personnel.
  • Add Class 9 and Cargo Aircraft Only label
  • Include the United Nations (UN) number on the International Air Transport Association (IATA) Lithium Battery Mark
  • Review all lithium battery shipment packing to ensure it meets IATA packing instructions UN 3480 - PI965 & UN 3090 - PI968
  • Approve a Dangerous Goods Handling surcharge

Where can you find more information?

  • As of October 12th, 2016 the new FedEx Express Lithium Battery Policy Change is included in IATA’s Dangerous Goods Regulations Manual available for purchase at This also carries information on lithium battery packing, marking, labelling & documentation

Next steps

We will keep you fully informed with updates and further details as soon as they are available. In the meantime, if you have any urgent questions, please contact FedEx Express Customer Service and ask for the Dangerous Goods Specialist.

Important Notifications

Unauthorized use of FedEx® Business Names, Service Marks and Logos

FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.

Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.

Recognizing Phishing Scam E-mails and sms messages

Recognizing phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:

  • Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.
  • Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address, such as or
  • Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.
  • Spelling and grammatical errors and excessive use of exclamation points (!).

FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent e-mail or sms message that claims to be from FedEx, you can report it by forwarding it to

If you have any questions or concerns about services provided by FedEx, please review our services at FedEx Services or contact FedEx Customer Service.

The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.

Thank you for helping us identify and take action against e-mail & sms fraud.

NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.

FedEx does not require money transfers through third-party escrow services or online payment services prior to shipment delivery.

The use of the FedEx logo and name on these websites is unauthorized and our legal department will address this matter with the relevant authorities.

FedEx is committed to protecting the security and integrity of our network.

While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.

We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.

Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.