Duties and Taxes
Why do I have to pay Duty and Tax?
You may not have been expecting to receive a Duty and Tax Invoice so we’ve put together some Frequently Asked Questions to help you understand what these charges include.
If you have any further questions, please contact Customer Service.
What is Duty and Tax?
Customs Duty is a tax charged on all products shipped from outside of Norway. Controlled by Tolletaten, the purpose of Duty is to bring the cost of imported goods up to the same cost as those produced within Norway to keep competition fair.
Who has to pay?
The person or business receiving the shipment is legally obliged to pay Duty unless the sender has agreed to accept these charges in the contract of sale.
What is the clearance administration charge?
FedEx pays the Duty and Tax charges on your behalf to ensure we can deliver your shipment as quickly as possible. This incurs an administration fee of 2.5% of the combined Duty and VAT charge or 165.00 NOK (whichever is greater).
Why didn’t FedEx Express advise me of this at the time of delivery?
Where possible, we will contact you in advance with an estimated cost of Duties and Taxes prior to your shipment being assessed by Tolletaten. However, this is not always possible and we are often not aware of the charges levied until after we have delivered your package.
I paid Tax when I purchased this item
Goods purchased from outside of Norway may be subject to tax charges from the originating country and the shipper may charge you for this. If this is the case, import charges will still be levied when the goods enter Norway, as this is a separate charge.
I pre-paid Duty and Tax charges before delivery
At the time of import, you may be charged an estimated figure. This is calculated prior to an assessment of your shipment by Tolletaten. If the estimate is lower than the final charge you will be required to pay the difference, and if it is higher we will refund the difference.
If the amount of your invoice is different to the amount you pre-paid, please get in touch with FedEx Customer Service.
I believe the shipper paid for all charges relating to this shipment
Duty and Tax charges are not assessed until the shipment enters Norway. If your shipper has advised they have paid FedEx for these charges, this usually relates to the payment they have made for transportation charges and not Duty or Tax.
I am a temporary visitor to Norway
You will need to pay the import charges but may be entitled to claim the charges back when you leave Norway. This depends on the individual circumstances of your package. Please contact Customer Service on for further information.
I purchased my goods online
The prices advertised on websites outside of the EU often do not include Norwegian Duty. This can make products appear cheaper when compared to Norwegian prices. Forbrukerrådet advises that buyers check for additional costs before purchasing. For more information and advice visit toll.no/no/netthandel.
The shipment is a gift
Items up to 1000 NOK in value that meet the following criteria from Tolletaten are not liable for import charges:
- The sender must be a private individual and the consignee must take delivery at a private address.
- The gift must be sent free of charge and be of an "occasional nature".
- The word ""gift"" must be marked on the Air Waybill and commercial invoice.
- All items must be itemised with their own full description and value.
Please note that items containing alcohol and tobacco will incur Excise Duty. Items containing food may need to have additional documentation and be subject to further checks which could result with additional charges.
The shipment contains samples
Samples can be imported to Norway without Duty or Tax charges as long as they meet the following conditions from Tolletaten:
- Can only be used as samples.
- Are of a negligible value.
- Intended to obtain orders for the type of goods represented.
The commercial invoice and any other paperwork provided with the shipment must declare this information. This will enable Polish Customs to make the appropriate entry.
My goods are second hand
Tolletaten assess Duty and Tax liability regardless of age or previous ownership. If you purchase antiques or original artwork there is a reduced rate of VAT where goods meet the correct criteria.
How do I reject the shipment?
To be classed as a rejected import, your shipment must comply with the following criteria from Tolletaten:
- The goods are defective, were damaged before clearing customs or do not comply with the suppliers terms and conditions of contract.
- All claims must be made before the goods are returned or destroyed.
- All claims must be made within 12 months of the original entry to Tolletaten.
You will need to pay any Duties and Taxes to FedEx, and process a claim directly with Tolletaten to reject your shipment.
More information about Duties and Taxes
Contact Tolletaten on 22 86 03 12 or visit the Tolletaten website.
Consumer advice about products sold by companies outside of Norway
Contact Forbrukerrådet on 22 40 05 00 or visit their website.
I have a general invoice or account enquiry
Click here to submit your details online or contact Customer Service on 63 94 03 00
If your query is related to EU VAT changes then please visit our dedicated page here.
How to pay
Account name: FedEx Corporation
IBAN number: NO49 9049 10 10680
BIC code: HAND NO KK
IMPORTANT! Please include your invoice number when making the payment.
Credit or Debit Card
Use our automated service by calling 63 94 03 00
Please remember to have your invoice number ready.
All information is correct at time publication and Federal Express Europe Inc accepts no responsibility for information relating to third party contact details changing without prior notice. Tolletaten makes the final decision on all imports. Terms and conditions regarding your Federal Express Europe Inc invoice are printed on the reverse of the invoice.