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Frequently asked questions

All the information you need to help you ship. 


Back
Back
Sending
  • Booking a shipment
  • Shipping documents
  • What goods can I send?
  • Shipping terminology
  • Tracking
  • Arranging a pickup

Sending

Arranging a pickup

  • Can I get a proof of delivery?
  • How can I arrange or schedule a pickup?
  • How do I cancel a pickup?
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Booking a shipment

  • Can I ship without a FedEx account number?
  • Does FedEx provide customs clearance solutions?
  • How do I book a shipment?
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Shipping documents

  • Do I need a packing list?
  • How do I email a shipping label?
  • How do I write a goods description for a shipment?
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Shipping terminology

  • What are Incoterms®?
  • What does status 'In transit' mean?
  • What is a harmonized or HS code?
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Tracking

  • Can I change the delivery address of my package?
  • Can I get a proof of delivery?
  • How can I track my parcel without a tracking number?
View all

What goods can I send?

  • Are there any goods I'm not allowed to send?
  • Can I send prescription drugs to the United States?
  • Can I ship lithium batteries?
View all

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