FedEx plane in the sky

We are delivering

We are delivering

Get updates on the actions we're taking to keep our customers and team members safe during the Coronavirus (COVID-19) outbreak. Here's how we are responding.

Get updates on the actions we're taking to keep our customers and team members safe during the Coronavirus (COVID-19) outbreak. Here's how we are responding.

Delivering service and support…today and every day

Delivering service and support…today and every day

COVID-19 has changed the world and our way of life overnight. And in these uncertain times, it’s even more important for businesses like yours to stay in business; to continue to provide goods and services for our communities. We are following recommendations from the World Health Organization (WHO) as we strive to help protect our customers and our team members.

As such, we have taken a variety of actions, including:

  • Educating team members about the virus and sharing resources on how to keep the workplace clean
  • Encouraging team members to use good hygiene practices, including frequent handwashing
  • Reinforcing education and hygiene with regular workplace communications and reminders
  • Sanitizing our delivery equipment with wipes regularly
  • Encouraging team members to closely monitor their health and seek medical attention if they develop flu-like symptoms
  • Any team member who reports or displays flu-like symptoms will be asked to stay home
  • Team member breakrooms and meeting rooms are cleaned frequently
  • Our restrooms are stocked with lotion cleaner for hand washing, and there are hand sanitizing stations at print and shipping areas behind our counters

Service updates

Visit fedex.com or tnt.com to check the status of your package or see updated transit information. Keep up with the latest Service Alerts and key information in order to deliver when your customers need it most.

  • A growing number of businesses have closed. Prior to shipping, please check to see if the receiving business is still open.
  • Money-back guarantee for all FedEx Express services is suspended effective immediately until further notice.


We’re open for business and here to help. We will continue to operate to and from impacted areas as local conditions and restrictions allow as well as adhering to all regulations and guidelines from government authorities related to containment of the virus.

A man looking at a smart phone at a work desk
A man looking at smart phone at a work desk

Service updates

Visit fedex.com or tnt.com to check the status of your package or see updated transit information. Keep up with the latest Service Alerts and key information in order to deliver when your customers need it most.

  • A growing number of businesses have closed. Prior to shipping, please check to see if the receiving business is still open.
  • Money-back guarantee for all FedEx Express services is suspended effective immediately until further notice.


We’re open for business and here to help. We will continue to operate to and from impacted areas as local conditions and restrictions allow as well as adhering to all regulations and guidelines from government authorities related to containment of the virus.


Frequently asked questions

We are closely monitoring guidance by the World Health Organization and other public health organizations, and taking recommended precautions in terms of team members and customers health and safety.

We are reinforcing education and hygiene with regular workplace communications and reminders, while encouraging team members to closely monitor their health and seek medical attention if they develop flu-like symptoms. We regularly clean our delivery equipment with disinfectant wipes.

We are closely monitoring guidance by the World Health Organization (WHO) and other public health organizations, and taking recommended precautions in terms of customers and team members health and safety.

FedEx is taking precautions to prevent the spread of COVID-19 by encouraging team members to use good hygiene practices, including frequent handwashing. We have also revised our process for pick-up and deliveries, and will no longer require couriers to ask a recipient to sign for a proof of delivery (limited exceptions may apply). These temporary changes will remain in effect until further notice.

When disaster strikes, we mobilize the FedEx global fleet and use our unmatched transportation infrastructure to move urgently needed supplies quickly and efficiently to and from relief organizations.

We are currently supporting relief efforts through our longstanding relationships with humanitarian aid organizations including Direct Relief and International Medical Corps. These relief organizations are providing critical needs like masks, disposable medical protective clothing and disposable medical gloves. FedEx is maintaining frequent communication with these and other nonprofits to ensure that our resources are deployed effectively.

Since the beginning of 2020, FedEx has sent 10 humanitarian aid shipments of medical supplies to China in collaboration with Direct Relief.

Those shipments have contained surgical caps, medical gowns, coveralls, masks, gloves, shoe covers and face shields.

According to the World Health Organization (WHO), yes, it is safe. The WHO says that the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.

FedEx continues to operate inbound and outbound flights to and from impacted areas as local conditions and restrictions allow. While we are unable to discuss our plans due to the proprietary nature of the information, our priorities are to continue providing service to the best of our ability, while ensuring both the safety of our team members and the security of your shipments.

FedEx Express has suspended its money-back guarantee for all FedEx Express services until further notice. This is due to the impact of COVID-19 and government-issued work and travel restrictions around the world.

In the event a recipient's location is closed, we will follow our current operating procedures for FedEx Express to attempt to complete delivery at a later time, or deliver to an alternate address, or return the shipment at the shipper’s own cost.

FedEx is taking precautions to prevent the spread of COVID-19, including at the point of delivery. As the COVID-19 pandemic evolves, we have revised our process for pick-up and deliveries, and will no longer require couriers to ask a recipient to sign for a proof of delivery (limited exceptions may apply). These temporary changes will remain in effect until further notice.

For the safety of our customers and team members, and to follow local government recommendations, some stores across our network may have temporarily reduced hours or services while others may have temporarily closed. This situation is changing rapidly. Please call your local customer service number for more information.

Other helpful information

You can find facts and the latest information on the virus on WHO’s website.