Support Landing Page Hero

Receiving a package

Receiving a package

Frequently asked questions

The status of your shipment will be updated in the FedEx system at various points between pickup and delivery. The status of a package may remain the same for more than 24 hours while the shipment is in transit. 

  • Shipment notifications via email and/or SMS can only be enabled by shippers when they prepare the shipment.
  • Download the FedEx Mobile App and activate notifications for shipments to receive status updates and alerts.
  • If your shipper has provided your email and/or mobile number on the air waybill, you will receive a notification that allows you to make delivery changes if necessary. Please note that this option is not applicable if your shipment is addressed to a company with the company name specified on the air waybill.
  • Change of delivery address for an import shipment is an exception service, and we cannot make any assurances in its execution.

Visit our location page to find a FedEx pickup point near you.

Contact us

Chat to us

Chat to Us

Chat Opening Hours (MEISA)

Agents are not currently available

Write to us

Write to Us

Reach the right person the first time, our contact forms will help you.

Call us

Call Us

Get in touch with our Customer Service for further enquiries about our services.