FedEx Online Customer Survey


It is the objective of FedEx to provide you with the best service possible. Therefore, your opinion is very important to us. We would be very grateful if you could take just a few minutes of your time to fill in this short questionnaire.

If you are not involved in sending international shipments, please channel this to the appropriate colleague.

Thank you for your time and cooperation.


Please fill the mandatory field(s) marked with an asterisk. They are required.

* Account no.
 
* First name
 
* Last name
 
* Company
 
* Phone no.
 
* E-mail
 
1. Which is the primary FedEx automated shipping solution do you use? Please select your answers from the list below.

*
a. Internet based: FSM™ at fedex.com
b. Software: FSM™ Software
c. Do not use any of the above
 
2. If your answer for the above question is (c), please indicate why you did not use any of FedEx Ship Manager™ at fedex.com and FedEx Ship Manager™ software in past 12 months?

Comment
 
3. Are you aware of or do you use the following functions of the shipping tool that you used most often? (Please tick only 1 response for each function)

* a. Shipping/Create a label
Not Aware
Aware, but do not use
Use
 
* b. Tracking
Not Aware
Aware, but do not use
Use
 
* c. Delivery notification by email for packages sent
Not Aware
Aware, but do not use
Use
 
* d. Address book
Not Aware
Aware, but do not use
Use
 
* e. Checking rates and/or transit times
Not Aware
Aware, but do not use
Use
 
* f. Manage multiple users, each with different login credentials
Not Aware
Aware, but do not use
Use
 
* g. Schedule pickups
Not Aware
Aware, but do not use
Use
 
* h. Determine proper international shipping documents
Not Aware
Aware, but do not use
Use
 
* i. Estimate duties and taxes
Not Aware
Aware, but do not use
Use
 
4. If you did not use “Shipping/Create a label” function, please select your reasons from the list below: (Please tick all that apply)

a. Not aware of the function
 
b. Takes up too much time to learn the function
 
c. Easier to use manual Air waybill
 
d. Easier to use Pre-printed Air waybill
 
e. Not easy to setup recipient address in the shipping tool before using
 
f. I ship with other express carriers more than with FedEx, so I use other carriers' e-shipping tool
 
g. I can’t make the decision to switch to using automation tools in my company
 
h. Other reasons
 
(Please specify)
 
 
i. N/A
 
5. Rate the level of satisfaction for the functions within the shipping tool that you have used most often. Please also provide comment, if any, on how we can improve them (1 - very dissatisfied, 5 – very satisfied)

* a. Shipping/Create a label
1
4
2
5
3
 
Comment on Improvement
 
* b. Tracking
1
4
2
5
3
 
Comment on Improvement
 
* c. Delivery notification by email for packages sent
1
4
2
5
3
 
Comment on Improvement
 
* d. Address book
1
4
2
5
3
 
Comment on Improvement
 
* e. Checking rates and transit times
1
4
2
5
3
 
Comment on Improvement
 
* f. Manage multiple users, each with different login credentials
1
4
2
5
3
 
Comment on Improvement
 
* g. Schedule pickups
1
4
2
5
3
 
Comment on Improvement
 
* h. Determine proper international shipping documents
1
4
2
5
3
 
Comment on Improvement
 
* i. Estimate duties and taxes
1
4
2
5
3
 
Comment on Improvement
 
* j. Overall Satisfaction with the FedEx shipping tool
1
4
2
5
3
 
Comment on Improvement
 
6. Any other new function that you would like to use that is currently not available? (Open ended response)

Comment
 

Thank you very much for your time and valuable feedback. Your feedback will ensure that FedEx continues to offer its customers the high quality service they deserve.