Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

Due to the festive Eid al-Fitr holiday 2019, FedEx will adjust its transit time and service hours. 

Customer Service and Pickup and Delivery Services will be not available during public holiday of Eid al Fitr (June 5th & 6th) and will be adjusted during collective leave of Eid al-Fitr  (June 4th & 7th).

Our temporary arrangements are as below:

  4 Jun 2019 5 Jun 2019 6 Jun 2019 7 Jun 2019

Pickup call
cut off

Downton Area 14:00

Outskirt 12:00

Branches 11:00 

No Pick Up No Pick Up

Downton Area 14:00

Outskirt 12:00

Branches 11:00



Limited for Urgent Only

Not Available

Not Available

Not Available

Not Available


Limited for Urgent Only

Service hour

07.30 - 18.00 Not Available 8.30 - 15.00 7.30 - 22.00


For more information about your shipment please contact your local Customer Service Team.

Dubai Airports has announced scheduled maintenance for the southern runway at Dubai International Airport (DXB) from April 16 to May 30, 2019. All cargo and commercial airlines will reduce their operations at DXB during this period, resulting in changes to the flight schedules of FedEx and other cargo and commercial flights.

Due to the temporary closure, FedEx shipments that normally transit through or travel to and from DXB may experience service delays. We have put operational contingency plans in place to minimize the service impact.

Please call your local Customer Service team to obtain the latest transit time information or status of your package.

We would like to inform you that our local handling and warehouse surcharges rate structure for import shipment has changed. The new surcharges are as follows:

FedEx Indonesia local handling and transit warehouse surcharges

Effective April 1, 2019

Duty and tax advancement fee 2,5% of import duty and tax with minimum of IDR 150,000 per shipment
Administration fee IDR 50,000 per shipment
In Transit Storage (warehouse fee) for PIBK/Simplified formal entry and consignment note (CN) Day 1 – 3 = free of charge
Day 4 – 7 = IDR 1,570/kg/day
Day >8 = IDR 2,355/kg/day
In Transit Storage (warehouse fee) for PIB/Formal Entry Day 1 – 3 = IDR 1,570/kg x (1 day)
Day 4 – 7 = IDR 1,570/kg/day
Day >8 = IDR 2,355/kg/day
In Transit Storage (warehouse fee) for BC2.3 (Bonded zone) Day 1 – 7 = free of charge
Day >8 = IDR 1,570/kg/day
Document fee (for hardcopy invoice and import document) IDR 20,000 per invoice

For more information, please contact your FedEx sales representative or our Customer Service Team at 0 800.1.888.800 or 62.21.7599.8800

Effective April 1, 2019, the correct postal codes will be required when you ship to Ecuador, Romania and Slovakia. This will allow us to improve service and satisfy regulatory compliance requirements.

It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.

If you frequently use the address book feature or other recipient address source, you will need to update any entries for these countries to ensure that the correct postal code and format are saved by March 31, 2019.

We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.

Refer to the following table for the postal formats for these countries:

Country Code Regions Postal Format Effective April 1, 2019
LAC 6 digits*
EU 6 digits
EU 5 digits

*Note: Previous postal format contained only five digits.on Postal Format Effective April 1, 2019

Thank you for taking the time to make this important change to your address book.

Shipping Regulatory Update

The Office of the U.S. Trade Representative (USTR) issued a notice on an increase in Section 301 tariffs on US $200 billion worth of Chinese imports from 10 percent to 25 percent as of 12:01 a.m. Eastern Standard Time on May 10, 2019.

The impacted categories of goods can be found from the link below:

On May 13, China announced its decision to raise the tariff rate imposed on some imported U.S. products as of June 1, 2019. China had earlier imposed additional tariffs on US $60 billion worth of U.S. imports. The additional tariff rates on some products will be increased to 25 percent, 20 percent, and 10 percent. Those commodities with a 5 percent tariff rate will remain 5 percent.

The impacted categories of goods can be viewed on the below link (For your reference):

There is no change on the shipping process and documents required. However, if you need further assistance, please contact your Sales Representative, call our Customer Service Hotline at 0800.1.888.800 / 62.21.7599.8800 (Non-Toll Line).

In September 2018, the Indonesian Ministry of Treasury introduced and passed a new regulation, No. 110/PMK.10/2018. The new regulation amends the commodities list and implements tariff adjustments to commodities that are subject to Income Tax Article 22.

Soekarno Hatta International Airport Customs and Excise Office implemented the new regulation on September 13, 2018. To check the updated commodity list, please visit We encourage you to comply with the regulation so that your importation process is as seamless as possible. If you have questions, please contact your FedEx sales representative or call our Customer Service Hotline at 0 800 1 888 800.

From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.

Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to

This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.

To obtain clearance status of import shipments, customers can visit

To check non-document shipments, customer can directly enter FedEx air waybill number into the provided field. To check document shipments, please reach out to FedEx Customer Service to obtain the consolidated document submission number that will be used as tracking number. Please be advised that this tracker is valid only for non-formal (non-PIB) clearance type.


Online Fraud Alert

We have received reports of fraudulent emails claiming to come from These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Service Disruption

The Indonesian general election result was announced on May 21, 2019. This was followed by a mass protest in certain areas of Central Jakarta which has led to road closures and some disruption to public transportation. Due to this ongoing incident, FedEx pickup and delivery services in the area may be affected.

We are working hard to minimize the service impact on our customers and we regret any inconvenience you may have experienced.

To check the latest status of your shipments, please contact our Customer Service Team.

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