Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

Effective April 1, 2019, the correct postal codes will be required when you ship to Ecuador, Romania and Slovakia. This will allow us to improve service and satisfy regulatory compliance requirements.

It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.

If you frequently use the address book feature or other recipient address source, you will need to update any entries for these countries to ensure that the correct postal code and format are saved by March 31, 2019.

We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.

Refer to the following table for the postal formats for these countries:

Country Code Regions Postal Format Effective April 1, 2019
LAC 6 digits*
EU 6 digits
EU 5 digits

*Note: Previous postal format contained only five digits.on Postal Format Effective April 1, 2019

Thank you for taking the time to make this important change to your address book.

We would like to inform you that our warehouse vendor has recently adjusted their warehouse storage and handling service fee. As a result, a new storage and handling service fee structure will introduced, effective January 1st, 2019.


No        Clearance Type New Storage Fee

• Day1 – Day3 = IDR 2,313

• Day4 and beyond= IDR 2,313/Day,

• Administration fee IDR 15,000

• Maximum storage period of 60 days.*


• Day1 – Day3 = Free

• Day4 and beyond = IDR 2, 313/Day

• Administration fee IDR 15,000

• Maximum storage period of 60 days.*

3 BC 23

• Day1 – Day3 = Free

• Day4 and beyond = IDR 2, 313/Day

• Administration fee IDR 15,000

• Maximum storage period of 60 days.*


*A shipment that has not cleared Customs after 30 days will be reported and may be handed over to the Customs warehouse in accordance with Indonesian Customs (Bea Cukai) regulations.

In order to expedite customs clearance and delivery of shipments, FedEx delivers inbound shipments to South Korea before the payment of duties and taxes (D&T). This is applicable if D&T are within a pre-determined threshold and shipments are destined to importers in South Korea with a valid FedEx account number, who declared the shipment using their business customs clearance code. Customers must pay the D&T to Customs directly within 15 days of declaration approval. If payment is not made by the due date, FedEx will pay on behalf of customers and a surcharge based on a flat rate or percentage of the total payment made will be imposed.

Starting from June 1, 2018, the maximum D&T threshold amount for an inbound shipment will increase from KRW 1,500,000 to KRW 4,000,000 per air waybill. This enhancement is part of our efforts to provide customers with expedited delivery of shipments.

For the new threshold to apply, the FedEx account number of the recipient must be included in the “Payment - Bill duties and taxes to Recipient” section on the air waybill of the shipment. If the FedEx account of the recipient is not stated on the air waybill, the current threshold of KRW 1,500,000 will apply.

If you have any inquiries, please contact our customer service team.

Shipping Regulatory Update

In September 2018, the Indonesian Ministry of Treasury introduced and passed a new regulation, No. 110/PMK.10/2018. The new regulation amends the commodities list and implements tariff adjustments to commodities that are subject to Income Tax Article 22.

Soekarno Hatta International Airport Customs and Excise Office implemented the new regulation on September 13, 2018. To check the updated commodity list, please visit We encourage you to comply with the regulation so that your importation process is as seamless as possible. If you have questions, please contact your FedEx sales representative or call our Customer Service Hotline at 0 800 1 888 800.

In September 2018, the Indonesian Ministry of Treasury has introduced and passed a new regulation no. PMK 112/PMK.04/2018. The regulation has revised the threshold of de minimis value from USD 100 to USD 75 per consignee per day for Importation of Consigned Goods. The new regulation is effective from October 10th, 2018 for all Importation of Consigned Goods by air except Batam Airport. If you have any questions, please contact your FedEx sales representative or call our Customer Service at 0 800 1 888 800.

From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.

Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to

This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.

To obtain clearance status of import shipments, customers can visit

To check non-document shipments, customer can directly enter FedEx air waybill number into the provided field. To check document shipments, please reach out to FedEx Customer Service to obtain the consolidated document submission number that will be used as tracking number. Please be advised that this tracker is valid only for non-formal (non-PIB) clearance type.


Online Fraud Alert

We have received reports of fraudulent emails claiming to come from These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

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