Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Our Customer Service Hotline is currently experiencing high call volume.

For any urgent shipment, please trackget rates or arrange pickup online, or use Virtual Assistant for help.

COVID-19 News


We are monitoring the impact of the COVID-19 outbreak.

Stay connected with the service impacts here.

In order to strengthen the quality supervision of both medical and non-medical commodity export, Ministry of Commerce of China, General Administration of Customs and State Administration for Market Regulation released Announcement No. 12 of 2020 on April 25, 2020 with immediate effect to reinforce the compliance.

China shippers must ensure all export shipments to be compliant with the latest regulation and paperwork requirements. You may get more information from the website of Ministry of Commerce of China (click here).

To ensure smooth customs export clearance from China, importers are strongly encouraged to check with their shippers in China that their export shipments of both medical and non-medical commodity export meet the regulations/guidelines imposed, prior to engaging in the export arrangement from China.

FedEx and TNT are playing a crucial role in keeping commerce moving and delivering critical relief supplies during the COVID-19 situation. We are still delivering to and within impacted areas as local conditions and restrictions allow and adhering to all regulations and guidelines from government authorities on virus containment of the virus.

On March 30, 2020, the Ministry of Health announced that the importation of critical relief shipments will no longer require an import license. Instead the importer will need to submit a recommendation letter of import license exemption from the National Agency for Disaster Management (BNPB)with the entry declaration. In addition, the importer can apply for import duty, VAT or Sales Tax on Luxury Goods (PPnBM) exemption on COVID-19 related shipments.

Please click here to see the items that have an exemption letter issued by BNPB and 15 items the most common COVID-19 related items, BNPB will automatically exempt the goods if the quantity is below a certain threshold.

In order to facilitate importation of the COVID-19 related goods, Customs has issued Finance Ministry Decree No 34/PMK.04.2020. It states that import shipments of COVID-19 related items falling under 73 HS codes with a Fee on Board (FOB) value of less than USD 500, will be granted free import duty and tax if the importer can provide an Indonesian tax ID (NPWP). If the shipment ‘s FOB value is more than USD 500, the importer must apply to customs for approval to get free import tax granted for both commercial and non-commercial shipments.

 

Outlined below is the procedure for importers to utilize a BNPB import recommendation for shipments above BNBP’s quantity threshold and above the USD 500 FOB value for the customs import duty and tax exemption.

Period of Submissions

Application Procedures

Pre-arrival

  1. Request an exception recommendation from BNPB if the imported goods are restricted import items and above BNPB’s threshold.
  2. Request import duty and tax exemption if the shipment’s FOB value is above USD 500.
  3. BNPB will issue a recommendation letter for an import license exemption
  4. Customs will issue an approval granting free import duty and tax (SKMK)
  5. Send NPWP ( Indonesian tax ID ), BNPB recommendation and customs approval to: ID-COVID19-Clearance@fedex.com
Post-arrival
  1. Make a customs declaration with the following details: SKMK approval number & date, BNPB recommendation letter number & date
  2. Customs will check the documentation, and may require a physical inspection
  3. Customs approves the import release
  4. Goods are removed from the port of entry

Process flow in submission of a BNPB recommendation through the Indonesia National Single Window (INSW) system

Requests for BNPB recommendations can be made online. The applicant can go to the official links of INSW at di http://insw.go.id/, or https://apps1.insw.go.id/perijinan/index.php

For further assistance/guidance on requesting an exception recommendation from BNPB, you may contact the 24-hour INSW contact center at 1500679 or the 24-hour customs contact center at 1500225 / live chat at bit.ly/bravobc for general inquiries and detailed information about COVID-19 related shipments.

FedEx and TNT operational arrangements related to import services for the purpose of COVID-19 containment

Effective April 8, 2020, until further notice, FedEx and TNT will provide a full waiver of import ancillary charges such as warehouse fees, import duties and advancement fees for all critical relief shipments related to COVID-19 for importers with a BNPB recommendation letter submitted to FedEx prior to a shipment’s arrival.

 

According to the China Customs declaration regulation update on General Administration of Customs Announcement No. 53 of 2020, select medical-related export items listed below under the following Customs Harmonized Codes (HS codes) are subjected to China inspection and Quarantine (CIQ) inspection of export commodities starting from April 10, 2020. This is to strengthen the quality supervision on select medical related item export from China.

No Commodity name HS code
1 Medical masks 6307900010
2 Medical protective clothing 6210103010
3926209000
3 Infrared thermometers 9025199010
4 Ventilators 9019200010
9019200090
5 Medical surgical cap 6505009900
6 Medical goggles 9004909000
7 Medical gloves 3926201100
3926201900
4015110000
4015190000
8 Medical shoe cover 6307900090
3926909090
4016999090
9 The patient monitor 9018193010
10 Medical disinfection towel 3005901000
3005909000
11 Medical disinfectant 3808940010

To ensure smooth customs export clearance of these medical items from China, importers are strongly encouraged to check with their shippers in China that their export for these listed items meet the formal export declaration imposed by China Customs, prior to engaging in the export arrangement from China.

You can refer to the link below from General Administration of Customs P.R. China for more details, customs.gov.cn/customs/302249/302266/302267/2961602/index.html (available in simplified Chinese only).

The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service. 

As a result, we have made the decision to suspend our money-back guarantee (MBG) for all FedEx Express services, effective immediately until further notice.

Because FedEx is an essential transport service provider, we will continue operating as government restrictions and regulations allow, and we continue to execute contingency plans in an effort to provide outstanding service to our customers.

We recognize and appreciate the crucial role we play in the global supply chain and connecting the world during this critical time, and we remain focused on serving our customers and providing relief supplies to areas that need it most. 

On March 6, 2020, Criminal Intelligence section of National Police (BARESKRIM) requested Indonesia’s Customs to control the exportation of surgical masks and hand sanitizer to prioritize domestic use.

In a view of the above, effective immediately, FedEx Express and TNT Indonesia will stop accepting surgical masks and hand sanitizers for export.

Given the dynamic nature of the situation, customers are further advised to contact the Indonesia Customs hotline at 1 500 225, FedEx’s/TNT’s Sales Representative, or FedEx hotline number at 1 500 342 and TNT hotline at 1 500 301 for assistance.

Service News

The Vietnam officials has recently implemented new cargo-flight operating hours due to the closure of a runway at Tan Son Nhat Airport, effective on July 13, 2020. This situation resulted in flight changes and there will be temporary transit time extensions for selected FedEx and TNT inbound and outbound shipments to and from South Vietnam via SGN gateway. 

Origin

Destination

Affected service

Additional transit time (working days)

Effective period

Ho Chi Minh City
(SGN gateway)

Asia
(except for Indonesia, Korea, Philippines)

All FedEx and TNT Services

1

July 20 till further notice

Worldwide

Ho Chi Minh City
(SGN gateway)

All FedEx and TNT Services

1

July 20 till further notice

 

We will continue to use our logistics network to minimize service impacts to deliver the best possible service to our customers. Please visit fedex.com and tnt.com or contact your local Customer Service team to find out about the status of your package.  

From June 2, the transit time for selected FedEx Express export shipments from Ho Chi Minh City and neighbouring provinces in South Vietnam (via SGN gateway) to certain destinations improved. This is part of our on-going effort to enhance customer experience.

Origins

Destinations

Affected Services

Transit time improvement

(working day)

Effective Date (pickup* day)

New cut-off time**

Call-in

Pick-up

Ho Chi Minh City (SGN gateway)

Asia

(except Australia2, Hong Kong SAR1, Japan1, New Zealand2)

• FedEx International Priority (IP)

• FedEx International Priority Freight (IPF)

• FedEx International Economy (IE)

• FedEx International Economy Freight (IEF)

1

For every Tue – Thu pickup starting from June 2

1430 hrs

1630 hrs

Europe

• FedEx International Priority (IP)

• FedEx International Priority Freight (IPF)

• FedEx International Economy (IE)

• FedEx International Economy Freight (IEF)

1

For every Thu pickup starting from June 2

* If the shipment is picked up after the cut-off time, the pickup date will be the next day.

** The cut-off time is based on Central Business Areas in Ho Chi Minh City and may vary depending on specific locations.

1 Transit time for IP& IPF services from Ho Chi Minh City (SGN gateway) to Hong Kong SAR and Japan is already 1 working day.

2 Transit time for IP& IPF services from Ho Chi Minh City (SGN gateway) to Australia and New Zealand will remain 2 working days.

Please note that due to the COVID-19 situation, FedEx economy services within intra-Asia are temporarily suspended until further notice and this suspension includes the above IE and IEF services from Ho Chi Minh City (SGN gateway) to the selected Asia destinations. The situation is being monitored closely; operations will resume as soon as the circumstances allow.

If you have further questions about this service enhancement, please contact your Sales Representative or our Customer Service Hotline.

Due to the impact of the global pandemic, extra resources are required to process manual air waybills. Starting from July 6, 2020, we will increase the current surcharge for manual air waybill to IDR 70,000 per air waybill.

Customers who opt for manual air waybills will be charged IDR 70,000 per piece. The launch of the manual air waybill surcharge will also be a part of our digital initiative going forward.

The surcharge will be billed on a separate invoice to you.

We encourage you to ship with our digital tools so that you can enjoy the ease, speed and convenience of processing shipments digitally.

Just go to fedex.com and click “Ship”! 

Due to the festive Eid al-Fitr holiday 2020, FedEx will adjust its transit time and service hours.

Pickup and Delivery Services will be not available during public holiday of Eid al Fitr started from May 23 to May 25 and Customer Service operating hours will be adjusted.

Our temporary arrangements are as below:

 

22-May-20

23-May-20

24-May-20

25-May-20

26-May-20

Pickup call
cut off
Half Day No Pickup No Pickup No Pickup Pickup Available
Clearance

Available

 Not Available

Not Available

Not Available

Available

Delivery

Residential:
Available

Business:
Available

Residential:
Not Available

Business:
Not Available

Residential:
Not Available

Business:
Not Available

Residential:
Not Available

Business:
Not Available

Residential:
Limited for
Urgent Only

Business:
Limited for
Urgent Only

Customer Service hour

07.30 – 18.00

8.30-15.00

Not Available

8.30-15.00

07.30 – 18.00

 

For more information about your shipment please contact your local Customer Service Team.

As part regulation no.199/ PMK.010/2019 implementation, we are updating our Duty and Tax advancement fee and administration fee for import shipments.  The updated surcharges are as follows:

FedEx-TNT Indonesia* local handling and transit warehouse surcharges

Effective on March 1, 2020

Duty and tax advancement fee

       · D&T ≤ to IDR 15,000 = Free of charge

       · D&T from IDR 15,000 to IDR 250,000 = IDR 50.000

       · D&T > IDR 250,000 = 2.5% of D&T or minimum  IDR 150,000

Administration fee

       · D&T ≤ to IDR 15,000 = Free of charge

       · D&T from IDR 15,000 to IDR 250,000 = Free of charge

       · D&T > IDR 250,000 = IDR 50,000

In Transit Storage (warehouse fee) for PIBK/Simplified formal entry and consignment note (CN)

       · Day 1 – 3 = Free of charge

       · Day 4 – 7 = IDR 1,570/kg/day

       · Day 8 onwards = IDR 2,355/kg/day

In Transit Storage (warehouse fee) for PIB/Formal Entry

·       · Day 1 – 3 = IDR 1,570/kg x (1 day)

       · Day 4 – 7 = IDR 1,570/kg/day

       · Day 8 onwards = IDR 2,355/kg/day

In Transit Storage (warehouse fee) for BC2.3 (Bonded zone)

       · Day 1 – 7 = Free of charge

       · Day 8 onwards = IDR 1,570/kg/day

Document fee (for hardcopy invoice and import document)

IDR 20,000 per invoice

IPBSO Fee

IDR 300,000 per shipment

Single PEB

IDR 90,000 per shipment

Quarantine Fee

IDR 300,000 per shipment

Re-address Fee

No charge

*For Batam customers, please contact your sales representative or Customer Service team for your local charges.

For more information, please contact your FedEx-TNT sales representative or our Customer Service Team at 1 500 342   for FedEx or 1 500 301 for TNT.

As part of our initiative to go digital, a surcharge for the provision of non-automated air waybills will be imposed with effect from January 2, 2020. Customers using non-automated air waybills will be charged IDR 15,000 (Fifteen thousand Rupiah) per shipment. The surcharge will appear on your freight invoice. 

We encourage you to use our digital tools to prepare your shipment documents digitally. Take advantage of the benefits of FedEx Ship Manager™ at fedex.com to improve efficiency and automate your shipping process. Visit FedEx Ship Manager™ at fedex.com to learn how to prepare your shipment digitally and benefit from it. 
Should you have any inquiries relating to this surcharge, please contact our Customer Service hotline at 1500342.

To enable customers to receive import shipments at the earliest possible time, FedEx is changing its threshold for notifications to customers without a Tax ID (NPWP) on record or when Customs has revalued a shipment.

Starting November 1, 2019, FedEx will proceed with the customs clearance process without prior notification to customers without importer’s valid Tax ID (NPWP) on record for shipments with a duty and tax value below IDR 3,000,000 (three million Rupiah) but. Please refer to the table below for the duty and tax value threshold and FedEx corresponding action.

Please note that shipments without an importer’s valid NPWP on record will be subject to a 100% higher income tax tariff (PPh 22) in accordance with Customs regulation number 34/PMK.10/2017 article 2 paragraph 4.

Duty & Tax Value Notification Threshold
 

No. Shipment with Duty & Tax Value Tax ID Number Notification FedEx Action
1 Below IDR 3,000,000
(Three Million Rupiah)
Not on record No FedEx will proceed with the customs cleareance process without notifying the customer and/or asking the customer for his/her Tax ID (NPWP)
2 Equal or greater than
IDR 3,000,000
(Three Million Rupiah)
Not on record Yes FedEx will notify and ask the customer for his/her Tax ID (NPWP) before proceeding with the customs clearence process
3 Equal or greater than
IDR 15,000,000
(Fifteen Million Rupiah)
On or not on record Yes FedEx will notify the customer and obtain customer’s approval to proceed with the customs clearence process


Also starting from November 1, 2019, FedEx will only notify importers to obtain approval on Customs revaluation based on following table:
 

No. Goods Value (FOB) Threshold Importer Type Notification FedEx Action
1 Equal or greater than USD 200 (Two Hundred US dollars) after revaluation Personal / Individual Yes FedEx will notify and obtain customer approval
2 Below USD 200 (Two Hundred US dollars) after revaluation No FedEx will immediately proceed clearance process with Customs revaluation value
3 Equal or greater than USD 750 (Seven Hundred and Fifty US dollars) after revaluation Corporate / Company Yes FedEx will notify and obtain customer approval
4 Below USD 750 (Seven Hundred and Fifty US dollars) after revaluation No FedEx will immediately proceed clearance process with Customs revaluation value


We highly encourage customers to ensure that all required import documentation and information including Tax ID (NPWP) are attached with each shipment commercial invoice. Customers are also encouraged to update FedEx with NPWP by email it to clearance_cs@fedex.com.

If you have questions, please contact your FedEx Sales Representative or call our Customer Service Hotline at 1500342.

Shipping Regulatory Update

To protect local producers from a surge in import of textile products, on May 27, 2020, the Indonesia Ministry of Treasury introduced and passed a new regulation imposing additional safeguard duties on the importation of fabrics, curtains and yarn products. The regulation was set out in three ministry regulations: No.54/PMK.010/2020 for curtain products, No. 55/PMK.010/2020 for fabric/ textile products and No. 56/PMK.010/2020 for yarn products. The duties will be applied in three phases and then gradually lowered by November 8, 2022.

Exceptions to the duties can be given to imported products, which originate from countries listed in the regulation by submitting the Certificate of Origin (COO) to the custom authority during the importation process.

Details about this new regulation and the tariff list can be viewed on the official website of the Indonesia Ministry of Treasury or at the following.

https://jdih.kemenkeu.go.id/fullText/2020/54~PMK.010~2020Per.pdf

https://jdih.kemenkeu.go.id/fullText/2020/55~PMK.010~2020Per.pdf

https://jdih.kemenkeu.go.id/fullText/2020/56~PMK.010~2020Per.pdf

We encourage you to comply with the regulation so that your importation process is as seamless as possible.

On January 30, 2020, the Indonesian Ministry of Treasury introduced and passed a new regulation, No. 199/PMK.010/2019, to reduce the de minimis threshold for imported consumer goods from USD 75 to USD 3 to help control the purchase of cheap foreign goods and help protect smaller Indonesian firms. This has implications on Import Duty, Value-Added Tax (VAT), and Withhold Income Tax as set out below:

 

Value

Product

HS Code

Import Duty

VAT

Withhold Income Tax (NPWP & Non NPWP)

NPWP

Non NPWP

≤ USD 3

All products

All

Free

10%

Free

USD 3 < n
≤ USD 1500

Bags

4202

15% - 20%

10%

7.5% - 10%

15% - 20%

Shoes

64

25% - 30%

Textile

61

15% - 25%

62

63

Education Books

4901- 4904

Free

Other Products

All

7.5%

10%

Free

Free

 

To check the updated tariff category lists and country exception lists, please refer to https://peraturan.bcperak.net/sites/default/files/peraturan/2019/199pmk0102019.pdf

We encourage you to comply with the regulation so that your importation process is as seamless as possible. 

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Sign up for FedEx eNews

Sign up for FedEx eNews

Email is a great way to be alerted about the latest news that may impact your shipments and stay updated with special offers.

Subscribe

Already Subscribe?

You can change your email preference anytime. Add, remove something no longer needed or unsubscribe.