Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

To enhance our service capability to customers, we are pleased to announce that effective from November 4th, 2019, FedEx expands its service coverage to all postal codes in Indonesia. With this enhancement, we will be able to reach you in more regions and connecting your business to the world.

If you have any questions, please contact FedEx Customer Service at 0 800 188 8800.

The UK Parliament has been granted a further extension until January 31, 2020 to the UK’s exit from the European Union (EU).

What does this mean?

The UK was scheduled to leave the EU at 11pm on October 31, 2019. However, a further extension to Article 50 has now been agreed. This extension will last until January 31, 2020, unless a Brexit deal is ratified with an earlier exit date.

For the duration of the extension, the UK will remain within the EU Single Market and your import and export procedures from/to the UK will remain unchanged.

What happens next?

Until a Withdrawal Agreement is passed by the UK Parliament, the legal default position for the UK remains exiting the EU without a deal at the end of the extension period.

While the process of determining how the UK leaves the EU continues, we will be following the Brexit developments closely, assessing impacts and making necessary arrangements to help you implement any new processes and regulations. Find out more from our Brexit toolkit.

We would like to inform you that we are updating our local handling and warehouse surcharges rate list for import shipment.  The new surcharges are as follows:  

FedEx-TNT Indonesia* local handling and transit warehouse surcharges

Effective 1 July, 2019

Duty and tax advancement fee 2.5% of import duty and tax with minimum of IDR 150,000 per shipment
Administration fee IDR 50,000 per shipment
In Transit Storage (warehouse fee) for PIBK/Simplified formal entry and consignment note (CN) Day 1 – 3 = free of charge
Day 4 – 7 = IDR 1,570/kg/day
Day >8 = IDR 2,355/kg/day
In Transit Storage (warehouse fee) for PIB/Formal Entry Day 1 – 3 = IDR 1,570/kg x (1 day)
Day 4 – 7 = IDR 1,570/kg/day
Day >8 = IDR 2,355/kg/day
In Transit Storage (warehouse fee) for BC2.3 (Bonded zone) Day 1 – 7 = free of charge
Day >8 = IDR 1,570/kg/day
Document fee (for hardcopy invoice and import document) IDR 20,000 per invoice

IDR 300,000 per shipment

Single PEB IDR 90,000 per shipment
Quarantine Fee IDR 300,000 per shipment
Re-address Fee No charge

*For Batam customers, please contact sales representative or Customer Service team for your local charges.

For more information, please contact your FedEx-TNT sales representative or our Customer Service Team at 0800.1.888.800 or 62.21.7599.8800.

Shipping Regulatory Update

The Office of the U.S. Trade Representative (USTR) issued a notice on an increase in Section 301 tariffs on US $200 billion worth of Chinese imports from 10 percent to 25 percent as of 12:01 a.m. Eastern Standard Time on May 10, 2019.

The impacted categories of goods can be found from the link below:

On May 13, China announced its decision to raise the tariff rate imposed on some imported U.S. products as of June 1, 2019. China had earlier imposed additional tariffs on US $60 billion worth of U.S. imports. The additional tariff rates on some products will be increased to 25 percent, 20 percent, and 10 percent. Those commodities with a 5 percent tariff rate will remain 5 percent.

The impacted categories of goods can be viewed on the below link (For your reference):

There is no change on the shipping process and documents required. However, if you need further assistance, please contact your Sales Representative, call our Customer Service Hotline at 0800.1.888.800 / 62.21.7599.8800 (Non-Toll Line).

In September 2018, the Indonesian Ministry of Treasury introduced and passed a new regulation, No. 110/PMK.10/2018. The new regulation amends the commodities list and implements tariff adjustments to commodities that are subject to Income Tax Article 22.

Soekarno Hatta International Airport Customs and Excise Office implemented the new regulation on September 13, 2018. To check the updated commodity list, please visit We encourage you to comply with the regulation so that your importation process is as seamless as possible. If you have questions, please contact your FedEx sales representative or call our Customer Service Hotline at 0 800 1 888 800.

From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.

Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to

This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.

To obtain clearance status of import shipments, customers can visit

To check non-document shipments, customer can directly enter FedEx air waybill number into the provided field. To check document shipments, please reach out to FedEx Customer Service to obtain the consolidated document submission number that will be used as tracking number. Please be advised that this tracker is valid only for non-formal (non-PIB) clearance type.


Online Fraud Alert

We have received reports of fraudulent emails claiming to come from These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

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