Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

We are monitoring the impact of the COVID-19 outbreak. Stay connected with the service impacts here.

As part of our initiative to go digital, a surcharge for the provision of non-automated air waybills will be imposed with effect from January 2, 2020. Customers using non-automated air waybills will be charged IDR 15,000 (Fifteen thousand Rupiah) per shipment. The surcharge will appear on your freight invoice. 

We encourage you to use our digital tools to prepare your shipment documents digitally. Take advantage of the benefits of FedEx Ship Manager™ at fedex.com to improve efficiency and automate your shipping process. Visit FedEx Ship Manager™ at fedex.com to learn how to prepare your shipment digitally and benefit from it. 
Should you have any inquiries relating to this surcharge, please contact our Customer Service hotline at 1500342.

We would like to inform you that we are updating our local handling and warehouse surcharges rate list for import shipment.  The new surcharges are as follows:  

FedEx-TNT Indonesia* local handling and transit warehouse surcharges

Effective 1 July, 2019

Duty and tax advancement fee 2.5% of import duty and tax with minimum of IDR 150,000 per shipment
Administration fee IDR 50,000 per shipment
In Transit Storage (warehouse fee) for PIBK/Simplified formal entry and consignment note (CN) Day 1 – 3 = free of charge
Day 4 – 7 = IDR 1,570/kg/day
Day >8 = IDR 2,355/kg/day
In Transit Storage (warehouse fee) for PIB/Formal Entry Day 1 – 3 = IDR 1,570/kg x (1 day)
Day 4 – 7 = IDR 1,570/kg/day
Day >8 = IDR 2,355/kg/day
In Transit Storage (warehouse fee) for BC2.3 (Bonded zone) Day 1 – 7 = free of charge
Day >8 = IDR 1,570/kg/day
Document fee (for hardcopy invoice and import document) IDR 20,000 per invoice
IPBSO Fee

IDR 300,000 per shipment

Single PEB IDR 90,000 per shipment
Quarantine Fee IDR 300,000 per shipment
Re-address Fee No charge

*For Batam customers, please contact sales representative or Customer Service team for your local charges.

For more information, please contact your FedEx-TNT sales representative or our Customer Service Team at 1500342.

To enable customers to receive import shipments at the earliest possible time, FedEx is changing its threshold for notifications to customers without a Tax ID (NPWP) on record or when Customs has revalued a shipment.

Starting November 1, 2019, FedEx will proceed with the customs clearance process without prior notification to customers without importer’s valid Tax ID (NPWP) on record for shipments with a duty and tax value below IDR 3,000,000 (three million Rupiah) but. Please refer to the table below for the duty and tax value threshold and FedEx corresponding action.

Please note that shipments without an importer’s valid NPWP on record will be subject to a 100% higher income tax tariff (PPh 22) in accordance with Customs regulation number 34/PMK.10/2017 article 2 paragraph 4.

Duty & Tax Value Notification Threshold
 

No. Shipment with Duty & Tax Value Tax ID Number Notification FedEx Action
1 Below IDR 3,000,000
(Three Million Rupiah)
Not on record No FedEx will proceed with the customs cleareance process without notifying the customer and/or asking the customer for his/her Tax ID (NPWP)
2 Equal or greater than
IDR 3,000,000
(Three Million Rupiah)
Not on record Yes FedEx will notify and ask the customer for his/her Tax ID (NPWP) before proceeding with the customs clearence process
3 Equal or greater than
IDR 15,000,000
(Fifteen Million Rupiah)
On or not on record Yes FedEx will notify the customer and obtain customer’s approval to proceed with the customs clearence process


Also starting from November 1, 2019, FedEx will only notify importers to obtain approval on Customs revaluation based on following table:
 

No. Goods Value (FOB) Threshold Importer Type Notification FedEx Action
1 Equal or greater than USD 200 (Two Hundred US dollars) after revaluation Personal / Individual Yes FedEx will notify and obtain customer approval
2 Below USD 200 (Two Hundred US dollars) after revaluation No FedEx will immediately proceed clearance process with Customs revaluation value
3 Equal or greater than USD 750 (Seven Hundred and Fifty US dollars) after revaluation Corporate / Company Yes FedEx will notify and obtain customer approval
4 Below USD 750 (Seven Hundred and Fifty US dollars) after revaluation No FedEx will immediately proceed clearance process with Customs revaluation value


We highly encourage customers to ensure that all required import documentation and information including Tax ID (NPWP) are attached with each shipment commercial invoice. Customers are also encouraged to update FedEx with NPWP by email it to clearance_cs@fedex.com.

If you have questions, please contact your FedEx Sales Representative or call our Customer Service Hotline at 1500342.

Shipping Regulatory Update

On January 30, 2020, the Indonesian Ministry of Treasury introduced and passed a new regulation, No. 199/PMK.010/2019, to reduce the de minimis threshold for imported consumer goods from USD 75 to USD 3 to help control the purchase of cheap foreign goods and help protect smaller Indonesian firms. This has implications on Import Duty, Value-Added Tax (VAT), and Withhold Income Tax as set out below:

 

Value

Product

HS Code

Import Duty

VAT

Withhold Income Tax (NPWP & Non NPWP)

NPWP

Non NPWP

≤ USD 3

All products

All

Free

10%

Free

USD 3 < n
≤ USD 1500

Bags

4202

15% - 20%

10%

7.5% - 10%

15% - 20%

Shoes

64

25% - 30%

Textile

61

15% - 25%

62

63

Education Books

4901- 4904

Free

Other Products

All

7.5%

10%

Free

Free

 

To check the updated tariff category lists and country exception lists, please refer to https://peraturan.bcperak.net/sites/default/files/peraturan/2019/199pmk0102019.pdf

We encourage you to comply with the regulation so that your importation process is as seamless as possible. 

As of 1 December 2019, new low-value goods rules will commence. Overseas businesses that sell low-value goods to consumers in New Zealand may need to register for, collect and return a Goods and Services Tax (GST) of 15% on goods where money is paid or an invoice is issued on or after 1 December 2019.

The new regulations apply to goods with a customs value of NZ$1,000 or less and will require overseas businesses, including online marketplaces and merchants that sell direct and re-deliverers, to register an account for GST on sales to New Zealand customers. The customs value of NZ$1,000 excludes transport and insurance costs when determining if GST needs to be charged.

All consignments valued at NZ$1,000 or less can be cleared on an Inward Cargo Report (ICR), a Simplified Import Declaration (SID) or a standard Import Declaration. There is no change to the current processing of goods valued at more than NZ$1,000 – the standard GST and duty calculation will be applied.

The new low-value goods rules are similar to the low-value goods regulations already in place in Australia.
For further information on new GST rules in New Zealand, please visit Customs Service.

The China Custom imposed a new regulation that biological commodities, such as microorganisms, human tissues, biological products and blood, are prohibited from transiting China on road effective from November 21, 2019. Due to the network change triggered by the new regulation, restricted commodities on the list shipped to and from Hong Kong require additional transit time.

  • The restricted commodities imported to Hong Kong will need 1-4 additional days of transit time subject to origin.
  • The restricted commodities exported from Hong Kong will need 1 additional day of transit time.
  • List of restricted commodities:
Restricted commodities
ACTINOMYCETES ENZYME MICROORGANISM
ANTIBODY  ENZYME TOXIN MYCOPLASMA
ANTITOXIN EXCRETION NUCLEIC ACID
BACTERIAL FUNGUS PARASITE
BIOLOGICAL ACTIVE PREPARATION HUMAN CELL PLASMA
BIOLOGICAL PRODUCTS HUMAN ORGAN PLASMA PROTEIN PRODUCT
BLOOD HUMAN TISSUE RICKETTSIA BACTERIA
CHLAMYDIA IMMUNOMODULATOR SALIVA
CYTOKINE MARROW SECRETION
DIAGNOSTIC REAGENT MICROBIAL AGENTS SPIRAL BACTERIA
DNA MICROBIAL BACTERIA URINE
EMBRYO MICROECOLOGICAL PREPARATION VACCINE
    VIRUS

On 6 November 2019, the Indonesian Ministry of Treasury introduced and passed a new regulation, No. 162/PMK.010/2019. The new regulation imposes safeguard duties on imports of fabric and textile products, which have been applied to 107 tariff categories (HS Code) in the Indonesian customs tariff book. Exceptions can be given to imported products, which originated in 122 countries listed in the regulation and by submitting the Certificate of Origin (COO).

To check the updated tariff category list and country exception list, please visit

https://jdih.kemenkeu.go.id/fullText/2019/162~PMK.010~2019.pdf

We encourage you to comply with the regulation so that your importation process is as seamless as possible.

The Office of the U.S. Trade Representative (USTR) issued a notice on an increase in Section 301 tariffs on US $200 billion worth of Chinese imports from 10 percent to 25 percent as of 12:01 a.m. Eastern Standard Time on May 10, 2019.

The impacted categories of goods can be found from the link below: https://www.cbp.gov/sites/default/files/assets/documents/2018-Oct/Section301_HTSUS_Ref-Guide_Oct2-2018.pdf

On May 13, China announced its decision to raise the tariff rate imposed on some imported U.S. products as of June 1, 2019. China had earlier imposed additional tariffs on US $60 billion worth of U.S. imports. The additional tariff rates on some products will be increased to 25 percent, 20 percent, and 10 percent. Those commodities with a 5 percent tariff rate will remain 5 percent.

The impacted categories of goods can be viewed on the below link (For your reference): http://gss.mof.gov.cn/zhengwuxinxi/zhengcefabu/201905/t20190513_3256788.html

There is no change on the shipping process and documents required. However, if you need further assistance, please contact your Sales Representative, call our Customer Service Hotline at 0800.1.888.800 / 62.21.7599.8800 (Non-Toll Line).

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

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