COVID-19 has disrupted the air cargo market and generated a surge in residential delivery in the U.S. As a result, we’ve had to adjust our networks to best serve our customers.
One of these adjustments includes the decision to continue the suspension of our money-back guarantee for all FedEx Express®, FedEx Ground®, FedEx Freight® (except FedEx Freight® Priority Plus) and FedEx Office® services until further notice. Because FedEx is an essential transportation service provider, we will continue operating as government restrictions and regulations allow.
We recognize and appreciate the crucial role we play in the global supply chain and moving the world forward during this critical time, and we remain focused on serving our customers with a high quality of service and delivering vaccines.
FedEx Express U.S. money-back guarantee details
We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds.
This guarantee applies to all U.S. shipments, commercial and residential, to all 50 states.
See the FedEx Express Terms and Conditions for more information on the FedEx Express U.S. money-back guarantee.
FedEx Express international money-back guarantee details
We offer a money-back guarantee if we miss our published (or quoted, as in the case of FedEx® International Next Flight) delivery time by even 60 seconds, barring customs delays.
See the FedEx Express Terms and Conditions for more information on the FedEx Express international money-back guarantee.
FedEx Ground money-back guarantee details
A money-back guarantee applies to FedEx Ground shipments to business addresses and FedEx Home Delivery® shipments to residential addresses within the U.S., and to FedEx International Ground® shipments if you choose the brokerage-inclusive option. If the package is not delivered on the standard scheduled delivery day, you can request a credit of shipping charges.
See the FedEx Ground Tariff for more information on the FedEx Ground money-back guarantee.
FedEx Freight money-back guarantee details
FedEx Freight® Priority service includes a no-fee money-back guarantee (for customers on our standard rate tariff).1
1All services are subject to the terms and conditions of the FXF 100 Series Rules Tariff.
Terms and Conditions
Depending on what you're shipping, what service you use and where you’re shipping to, specific terms and conditions of service apply. We make it as easy as possible to find this information when you need it.