About This Document

The FedEx Ship Manager® Server Developer Guide Supplement provides technical information about features in this release. It contains descriptions of new features, transactions and transaction fields that make up the new functionality and enhancements included in the software since the v 20.0.1 release.

This document is not intended for use as a coding reference or as a detailed technical specification of the new features. Details for all features described in this document are included in the FedEx Ship Manager® ServerTransaction Coding Reference Guide and the FedEx Ship Manager® Server Developer Guide.

Note: This document lists the data elements for this release of the FedEx Ship Manager® Server.

Audience

This document is intended for the following audiences.

Shipper managers, users, or developers interested in obtaining FedEx Ship Manager® Server.
Customer managers, users, or developers using FedEx Ship Manager® Server for the first time.
Customer managers, users, or developers already using FedEx Ship Manager® Server wanting to learn about the new and enhanced features in this release.
Managers, users, or developers of third-party development organizations.

Conventions

This guide uses the following conventions in the text.

Indicator	Description
Courier New	Sample transaction code is formatted in Courier New.
Note	Important notices begin with the word “Note.”
Bold	In task instructions, software user interface elements, or information you need to enter in a field or transaction, are formatted in bold.
italics	Names of documents and FSMS transactions are shown in italics. For instance, the 020/120 Global Ship Request/Reply. First occurrence of a term is italicized followed by a definition. For instance, EEI filing (Electronic Export Information).
purple	Cross-references are in purple.

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Resources

FedEx Service Guide: FedEx.com/us/service-guide
FedEx Developer Resource Center: FedEx.com/developer

Support

Support Type	Access	Prompt	Support Topics	Hours
Web	FedEx.com	NA	NA	NA
FedEx Technical Support	1.877.339.2774	FedEx Ship Manager® Server	FedEx.com FedEx Ship Manager FedEx Web Services More options	Monday to Friday CT 7 a.m. – 9 p.m. Saturday CT 9 a.m. – 3 p.m.
FedEx Customer Service	1.800.463.3339	In a few words, please say what you are calling about	Schedule a pickup I need shipping rates Track a package Find a FedEx location More options	24 hours a day, 7 days a week
FedEx Dangerous Goods	1.800.463.3339	say dangerous goods or type 81 on phone keypad. Note: 81 is the IVR option for Dangerous Goods for the support number 1.800.463.3339	Schedule a dangerous goods or HazMat pickup, ship alcohol or firearms, get rates or order supplies Technical Support International Dangerous Goods questions Speak with a Dangerous Goods representative	Monday to Friday CT 7 a.m.- 7 p.m. Saturday CT 10 a.m.- 2 p.m.

FedEx Ship Manager® Server software is free. Contact a FedEx support representative if you wish to expand your current FSMS installation or want additional information.

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If you have questions or need technical assistance:

United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
Europe: email techsupport_emea@FedEx.com
The Indian Subcontinent, the Middle East and Africa: email meisatechsupport@FedEx.com
Asia-Pacific: email fdxhelpdesk@FedEx.com
Brazil: email ct-brazil@corp.ds.FedEx.com
The rest of Latin America and the Caribbean: click here for your country’s dedicated support phone number.

FedEx Service Guide

Within this document, you may be asked to refer to the FedEx Service Guide for details about FedEx services, packaging, and other information. To view or download the U.S. guide, go to FedEx.com/us/service-guide and click the ‘View the FedEx Service Guide PDF’ option in the orange box on the left.