Customer Service
Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.
Contact Customer Service by E-mail or Phone
Email FedEx Customer Service 
852-2730 3333852- 2193 2121 (Apple)
Contact Technical Support Helpdesk by E-mail or Phone
Customer Service
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
Please call our customer service teams to book space for shipments over 300kgs. Some other services may require advance booking too, click here for details.
Customer Service Hotline
- Customer Service Hotline (852) 2730 3333
- Enquiry for lithium battery shipments, press "6" after language selection - Enquiry for “Apple” shipments (852) 2193 2121
Customer Service Hours
Monday through Friday from 0800 to 2200
Saturday from 0800 to 1800
Sunday: No Service
Public Holidays other than Sunday from 0900 to 1800
"Apple" Shipments Hotline Service Hours
Monday through Friday from 0900 to 2100
Saturday & Public holidays from 0900 to 1800
Sunday: No Service
Technical Support
For enquiries or assistance on FedEx automation products and applications, you can call us at (852) 2193 1455.
Technical Support Hotline Service Hours:
Monday through Friday from 0900 to 1900 (Cantonese dialect support)
Saturday from 0900 to 1300 (Cantonese dialect support)
24 hours, 7 days a week (English & Mandarin languages support)
File A Claim
To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)
To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.
