Contact Customer Service by E-mail or Phone

Email FedEx Hong Kong Customer Service Email FedEx Customer Service
Call FedEx Hong Kong Customer Service 852-2730 3333

Contact Technical Support Helpdesk by E-mail or Phone

Email FedEx Hong Kong Technical Support Helpdesk Email FedEx Technical Support Helpdesk
Call FedEx Hong Kong Technical Support Helpdesk 852- 2193 1455

  • Customer Service FAQs
  • Instant Quotes

Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice

Please call our customer service teams to book space for shipments over 300kgs. Some other services may require advance booking too, click here for details.

Customer Service Hotline

  • Customer Service Hotline (852) 2730 3333
    -  Enquiry for lithium battery shipments, press "6" after language selection
  • VRU self-service speed dial numbers
    Service Speed Dial
     Schedule a pickup * 2 - 1 - 1
     Check Flight Detail 2 - 2 - 1
     Check Shipment Status 2 - 2 - 2
     Check Freightage of Shipment 2 - 3
     Supplies Ordering 2 - 4
      *Warm Reminder for scheduling a pickup:

       After finished the steps of scheduling a pickup, please do not hang up the phone immediately as our VRU
       system will provide you an order number. Please record down the order number that you may need it for
       future enquiry about your pickup order

Customer Service Hours

Monday through Friday from 0800 to 2200
Saturday from 0800 to 1800
Sunday: No Service
Public Holidays other than Sunday from 0900 to 1800

Technical Support

For enquiries or assistance on FedEx automation products and applications, you can call us at (852) 2193 1455.

Technical Support Hotline Service Hours:
Monday through Friday from 0900 to 1900 (Cantonese dialect support)
Saturday from 0900 to 1300 (Cantonese dialect support)
24 hours, 7 days a week (English & Mandarin languages support)

File A Claim

To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)

To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.

Download claim form

Subscribe to FedEx email