Contact Customer Service by E-mail or Phone
Contact Technical Support Helpdesk by E-mail or Phone
Customer Service
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
Please call our customer service teams to book space for shipments over 300kgs. Some other services may require advance booking too, click here for details.
Customer Service Hotline
- Customer Service Hotline (852) 2730 3333
- Enquiry for lithium battery shipments, press "6" after language selection
- VRU self-service speed dial numbers
Service Speed Dial Schedule a pickup * 2 - 1 - 1 Check Flight Detail 2 - 2 - 1 Check Shipment Status 2 - 2 - 2 Check Freightage of Shipment 2 - 3 Supplies Ordering 2 - 4
After finished the steps of scheduling a pickup, please do not hang up the phone immediately as our VRU
system will provide you an order number. Please record down the order number that you may need it for
future enquiry about your pickup order
- Voice Response Unit (VRU) Speed Dial User Guide
- Fedex Voice Response Unit Speed Dial User Guide
Customer Service Hours
Monday through Friday from 0800 to 2200
Saturday from 0800 to 1800
Sunday: No Service
Public Holidays other than Sunday from 0900 to 1800
Technical Support
For enquiries or assistance on FedEx automation products and applications, you can call us at (852) 2193 1455.
Technical Support Hotline Service Hours:
Monday through Friday from 0900 to 1900 (Cantonese dialect support)
Saturday from 0900 to 1300 (Cantonese dialect support)
24 hours, 7 days a week (English & Mandarin languages support)
File A Claim
To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)
To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.
