Tips for Return Shippers

As the return shipper, your role is simple — you don’t need to waste valuable time trying to manage changes in returns. We provide the resources for you to easily get returns moving.

  • Tips for Return Shippers

Return Type

When processing your international return package with a FedEx electronic shipping solution, you'll need to provide a reason for that return for customs clearance purposes — on both the outbound and the return shipment.

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How to Get Your Return Shipment to FedEx

Here are a few options to help your return package easily reach FedEx:

  • Call Customer Service to schedule a return package pick-up. You don’t need a FedEx account number, but you do need to specify that you are requesting a pick-up for a return shipment.
  • Drop off return packages at a convenient FedEx location . Use our convenient Locator Tool to find the nearest FedEx location.
  • Schedule a pickup online. Pickups for returns can be scheduled online with a FedEx account number.
  • Include the return shipment in a regularly scheduled pickup

Commercial Invoice

At FedEx Global Trade Manager, in addition to finding the right documents for your international shipments, you can also prepare, store and reuse them online with the FedEx Document Preparation Center. Your shipment info is even transferred right into FedEx Ship Manager® at, so you can quickly complete your shipping label, too.

Return Shippers — How to Edit an Online Return Label

If the original shipper provided an online return label and customs documents, making changes is simple:

  • First, click the link to the online return label and customs documents in the email you received from FedEx. At the link, you’ll be able to view shipment information and access fields such as ship date, weight, quantity, etc.
  • Update the necessary information in the corresponding fields.
  • View, save, or print the updated documents. If you need to reprint your completed label and customs documents, they are reprintable up to 5 days after the original print date.

Commercial invoice information

Review information and provide any required input / selections within the View / Edit Shipment Details section, including:

  • Any Shipping Information, such as Shipping Details, Package Details, Commodity Information or Returns Information
  • Label Information
  • Shipping Documents
  • Commodity, export, or customs information
  • Return Information options
  • Etc…

“All shipments are subject to the conditions of carriage as published by FedEx in the applicable Service Guide on Shipments originating in Europe, the Middle East, the Indian Subcontinent and Africa are subject to the Federal Express Conditions of Carriage for EMEA”

Tips for Original Shippers

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Frequently Asked Questions

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