Frequently asked questions
All the information you need to help you ship.
Popular questions
Can I get updates on the status of my claim?
You will receive acknowledgement of your claim submission and regular updates on your claim after you file a claim and email it to us.
There is no update to my package on fedex.com. What should I do?
Packages in the FedEx system are scanned at various points between pickup and delivery.
How can I arrange or schedule a pickup?
To schedule a pickup online, you need to have a fedex.com User ID.
Where can I find my invoice?
You can log in to FedEx Billing Online using your fedex.com User ID to get a soft copy of your invoice, or you may contact us.
Why is my package stuck at customs?
Shipments are held to ensure they satisfy export or import customs regulations.